FootPrints Integrations

Regardless of whether your organization is a small to medium-sized enterprise or a large entity listed on the FTSE100, and whether your industry lies in utilities or finance, ICR Evolution provides customized solutions designed to meet all your customer requirements effectively. Leveraging our advanced scripting and templating features allows you to reduce the frequency of customer outreach while simultaneously boosting your First Contact Resolution rate, leading to enhanced communication. Our intuitive software is engineered to alleviate agent fatigue and create more opportunities for thorough customer assessments, thereby decreasing the likelihood of repeat inquiries. With multiple dialing options such as predictive, progressive, preview, and agentless modes, our ICR software lets you choose the optimal approach for your telesales strategies. This means your agents can focus exclusively on revenue generation, while the evolution software expertly handles all other operational elements, streamlining efficiency across the board. Ultimately, this strategy not only improves the experience for your customers but also cultivates a more efficient and satisfying work environment for your staff, thus driving overall business success.

Boost your organization's agility and competitive edge by enabling faster, safer, and more frequent changes in SAP. In the rapidly evolving marketplace, leading companies must possess innovative capabilities to stay ahead of their competition and swiftly adapt to changing market conditions. Nevertheless, businesses managing complex SAP environments frequently encounter significant challenges when attempting to implement rapid and low-risk modifications. ActiveControl offers a state-of-the-art solution with its sophisticated automation, introducing a groundbreaking approach to managing change and release processes that allows organizations to adopt agile development, DevOps, and continuous delivery within their SAP ecosystems. The platform features customizable workflows that facilitate the automated deployment of both SAP transports and non-SAP changes, subject to the required approvals. Users can either determine specific import schedules for their systems or opt for a continuous delivery model, where change deployments and related manual tasks are efficiently synchronized across all SAP environments. To maximize the benefits of DevOps, it is essential to integrate your SAP systems into your broader IT infrastructure while following best-practice delivery strategies. This integration not only enhances operational efficiency but also cultivates a culture of ongoing improvement and adaptability to market dynamics. By embracing these innovations, organizations can position themselves to respond proactively to emerging challenges and opportunities.