FunnelStory Reviews

An All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.

Warehouse-Native Customer Journey Analytics—No Black Boxes. Total Transparency. Kubit is the leading customer journey analytics platform, purpose-built for product, data, and marketing teams that need self-service insights, real-time data visibility, and complete control—without engineering bottlenecks or vendor lock-in. Unlike legacy analytics solutions, Kubit is natively integrated with your cloud data warehouse (Snowflake, BigQuery, Databricks), so you can analyze customer behavior and user journeys directly at the source. No data exports. No hidden models. No black-box limitations. With out-of-the-box capabilities for funnel analysis, retention metrics, user pathing, and cohort analysis, Kubit delivers actionable insights across the full customer lifecycle. Layer in real-time anomaly detection and exploratory analytics to move faster, optimize performance, and drive user engagement. Leading brands like Paramount, TelevisaUnivision, and Miro rely on Kubit for its flexibility, enterprise-grade governance, and best-in-class customer support. See why Kubit is redefining customer journey analytics at kubit.ai

Hyperengage serves as a cutting-edge, AI-powered copilot tailored for Customer Success and Account Management teams, with the goal of enhancing customer retention, promoting growth, and accelerating revenue generation. By harnessing automation, predictive analytics, and a unified perspective on customer information, it transforms how post-sales teams operate within a single, integrated platform. In essence, Hyperengage alleviates the burden of monotonous tasks by effortlessly recording customer interactions, monitoring activities, and organizing daily priorities, enabling teams to invest more energy into cultivating meaningful relationships. Its Automated Customer Engagement feature continuously looks for indicators of potential churn, such as reduced product engagement, unfulfilled milestones, or persistent challenges, and takes the initiative to reach out with personalized communications to reconnect and keep clients satisfied. Moreover, the AI-Driven Task & Workflow Automation feature functions as a digital assistant for Customer Success and Account Managers, simplifying their processes and boosting their effectiveness in their positions. This comprehensive strategy not only enhances operational efficiency but also equips teams with deeper insights to adeptly address and meet customer demands, ensuring a more engaged and loyal client base. In doing so, Hyperengage positions itself as an essential tool for modern customer-centric organizations aiming for sustained growth and success.