What is Fusion My Business?

Effortlessly combine retail, online, and payment systems into a tailored website, empowering entrepreneurs to market their products and services around the clock with ease. Customized offerings cater to various sectors, including restaurants, retail, and beauty, providing an integrated order management experience from diverse channels through a user-friendly platform. Fusion equips businesses with a comprehensive suite of tools such as point of sale systems, payroll management, and team collaboration features, streamlining operations for maximum efficiency. Moreover, Fusion champions small businesses by delivering user-friendly solutions for payment processing, inventory management, and sales analytics. With functionalities that encompass invoicing and customer interaction tools, Fusion positions businesses to succeed in a competitive market. This holistic strategy guarantees that every facet of your enterprise is managed with precision and effectiveness, ultimately fostering growth and sustainability. As a result, entrepreneurs can focus more on innovation and customer satisfaction while relying on Fusion to handle the operational complexities.

Pricing

Price Starts At:
£15.99 per week

Integrations

No integrations listed.
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Screenshots and Video

Fusion My Business Screenshot 1
Fusion My Business Screenshot 1 Fusion My Business Screenshot 2 Fusion My Business Screenshot 3 Fusion My Business Screenshot 4 Fusion My Business Screenshot 5

Company Facts

Company Name:
Fusion Kitchen
Date Founded:
2015
Company Location:
United Kingdom
Company Website:
fusionmybusiness.com

Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Video Library
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Fusion My Business Categories and Features

Retail Management Software

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

Point of Sale Software

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration

Kitchen Display Systems

More Fusion My Business Categories

Fusion My Business Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Owner
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    3 Months of Misleading Promises, Shifting Terms, and Poor Service – Avoid Fusion My Business

    Date: Jul 03 2025
    Summary

    👎 Conclusion

    As a small business owner, I urge caution with Fusion My Business Ltd. My experience has been marked by broken promises, misleading conduct, unprofessional communication, and intimidation over honest feedback. This is not the reliable partner any business deserves.

    Positive

    Nothing positive I can describe. It is terrible company to deal with. Cloak and dagger operation. Very little transparency.

    Negative

    Over the last three months, my experience with Fusion My Business Ltd has been one of the worst I’ve encountered as a small business owner. Below is a factual summary of events:

    ⸻

    📅 April 2025 – Cancellation Ignored
    • I formally cancelled their services on 8 April 2025 due to poor communication, delays, and service failures dating back to December 2024.
    • Despite this, Fusion continued billing me, ignoring repeated requests to stop charges and confirm cancellation.

    ⸻

    📅 May 2025 – Contradictory “Goodwill” Offers
    • In May, Fusion apologised for past failures and offered a 12-month free Premium plan plus a free POS device as a goodwill gesture to rebuild trust.
    • They confirmed this in writing multiple times, and stated the device was being dispatched.
    • Weeks later, I discovered the device had not even been ordered, contradicting their updates.

    ⸻

    📅 June 2025 – Shifting Terms and Threats
    • When the device finally arrived, Fusion demanded £599 for it, despite previously confirming it was free.
    • They downgraded the promised Premium plan to a Standard plan with unclear inclusions, despite written promises of Premium.
    • They refused to clarify plan features, post-12-month costs, or marketing database capabilities despite multiple direct questions.
    • During this period, I received late evening calls, contradictory emails, and unprofessional communication.

    ⸻

    ⚠️ Threats Over Honest Reviews
    • When I posted a factual review, Fusion implied legal action, attempting to intimidate me into removal. Under UK law, this is an unfair commercial practice if the review is factual and evidenced.

    ⸻

    🚨 Final Outcome

    After nearly 3 months of back-and-forth, Fusion:
    • Failed to honour their original commitments
    • Changed key terms repeatedly
    • Provided vague, evasive answers to simple business questions
    • Ignored the operational and time impact caused to my business

    I have now issued a final notice, and will escalate to Trading Standards, the Small Business Commissioner, and Small Claims Court for misrepresentation, wasted time, and operational impact.

    Read More...
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