What is Gainsight PX?
Gainsight PX offers a thorough examination of user interactions with your product, enabling the collection of feedback and the implementation of in-app features such as walkthroughs and guides that improve onboarding and foster user adoption. This tool allows you to visualize the paths taken by various user cohorts as they navigate your product, helping you identify critical drop-off points and underused features. It also assists in determining which features correlate with higher user satisfaction and improved long-term retention rates. Furthermore, you can track adoption and retention trends based on distinct segments or user attributes. By employing in-product engagement techniques, you can effectively lead users toward important features. The platform also supports the creation of in-app tutorials to help users configure the product and become acquainted with its key functionalities. Utilizing tools like guides, tooltips, and hotspots can encourage the exploration of new or lesser-known features. Additionally, this platform enables the design of personalized engagement experiences that consider user traits such as their role, location, and past interactions with the product, thereby elevating overall user satisfaction and experience. Overall, Gainsight PX serves as a comprehensive solution for enhancing user engagement and ensuring that your product effectively connects with its target audience, ultimately driving both user success and organizational goals.
Pricing
Free Version:
Free Version available.
Free Trial Offered?:
Yes
Integrations
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Screenshots and Video
Company Facts
Company Name:
Gainsight
Date Founded:
2016
Company Location:
United States
Company Website:
www.gainsight.com/product-experience/
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
Gainsight PX Categories and Features
Customer Experience Software
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Engagement Software
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content