What is Galaxy Ticketing?
The ticketing system serves as the core of all your operations, marking the start of the guest journey. Furthermore, it plays a pivotal role in generating revenue for your business. By providing diverse purchasing options for customers, you can significantly boost your sales and enhance overall customer satisfaction. This flexibility not only attracts more visitors but also encourages repeat business.
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Galaxy Ticketing Categories and Features
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Galaxy Ticketing Customer Reviews
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Generates problems
Date: Dec 20 2021SummaryAn operating system difficult to use, maintain or importantly, to trust. There is an impressive gap in the most obvious user-friendly basics, e.g having to click on a random banner above an empty address field (as opposed to clicking on the address field itself), in order to fill it. Having to click on an answer in order to be asked it again and having pointless Okay buttons as pop ups after one has pressed something. Glitches include not being able to book the amount of tickets available, unless setting them at the wrong times, or changing the capacity.
PositiveUpdates tickets in real time across multiple networks. Allows for a large amount of data storage, though a little pointlessly in the large part (too much choice confuses each function).
NegativeSevere lack of user-friendliness, unergonomic and counter-intuitive. Bad design and interface generates bugs and loops - a dizzying array of needless options (over a hundred on any one screen) means operators are often forced into 'tricking' the system, where data often does not correspond between screens. Lengthy processes means a very slow rate of performance/ action -for example booking a school is a 27 -35 step process, and resources are constantly spent hiring extra hands eg creating a backlog of hundreds of bookings, that in turn generates ever more issues and emails. Training needs to be highly specialised and generates user error throughout, as well as high stress levels.
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