What is Galaxy Ticketing?

The ticketing system serves as the core of all your operations, marking the start of the guest journey. Furthermore, it plays a pivotal role in generating revenue for your business. By providing diverse purchasing options for customers, you can significantly boost your sales and enhance overall customer satisfaction. This flexibility not only attracts more visitors but also encourages repeat business.

Integrations

No integrations listed.

Screenshots and Video

Galaxy Ticketing Screenshot 1

Company Facts

Company Name:
Gateway Ticketing Systems
Date Founded:
1987
Company Location:
United States
Company Website:
www.gatewayticketing.com
Edit This Page

Product Details

Deployment
Windows
Training Options
Documentation Hub
Online Training
On-Site Training
Support
24 Hour Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Galaxy Ticketing Categories and Features

Ticketing Software

Barcode / Ticket Scanning
Box Office Management
Concessions Management
Customer Database
Event Management
Fundraising Management
General Admission
Kiosk Ticketing
Mobile Ticketing
Online Ticketing
Onsite Ticketing
POS
Print-at-Home
Reserved Seating
Season Tickets
Ticket Brokering
VIP & Discount Tickets

Galaxy Ticketing Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Contact Centre
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Generates problems

    Date: Dec 20 2021
    Summary

    An operating system difficult to use, maintain or importantly, to trust. There is an impressive gap in the most obvious user-friendly basics, e.g having to click on a random banner above an empty address field (as opposed to clicking on the address field itself), in order to fill it. Having to click on an answer in order to be asked it again and having pointless Okay buttons as pop ups after one has pressed something. Glitches include not being able to book the amount of tickets available, unless setting them at the wrong times, or changing the capacity.

    Positive

    Updates tickets in real time across multiple networks. Allows for a large amount of data storage, though a little pointlessly in the large part (too much choice confuses each function).

    Negative

    Severe lack of user-friendliness, unergonomic and counter-intuitive. Bad design and interface generates bugs and loops - a dizzying array of needless options (over a hundred on any one screen) means operators are often forced into 'tricking' the system, where data often does not correspond between screens. Lengthy processes means a very slow rate of performance/ action -for example booking a school is a 27 -35 step process, and resources are constantly spent hiring extra hands eg creating a backlog of hundreds of bookings, that in turn generates ever more issues and emails. Training needs to be highly specialised and generates user error throughout, as well as high stress levels.

    Read More...
    Official Galaxy Ticketing Response
    Updated: Dec 22 2021
    Hello, Thank you for your feedback and I'm sorry you've experienced difficulties. Galaxy is a highly configurable software. This offers our customers the opportunity to address so many of their business needs, but I definitely understand that it can also lead to inefficiencies and counter-intuitive processes. With that in mind, we are always working to improve Galaxy. We'd be happy to have a conversation about glitches that can be improved. Please feel free to reach out to your Customer Success Manager to kickoff that conversation. Or, if you use our contact form and reference your review on SourceForge, I will personally make sure your message gets passed to the right resource. The form is right here: https://www.gatewayticketing.com/contact/. Best, The Gateway Ticketing Systems Team
  • Previous
  • You're on page 1
  • Next