GENESYS Integrations

Tekst is a cutting-edge AI platform tailored for businesses, transforming chaotic inboxes into streamlined workflows by thoroughly analyzing every email, ticket, and chat with a specialized model that understands the distinct language, context, and intent of your organization. It optimizes communication by automatically categorizing, prioritizing, and routing messages to the correct teams or systems, thus eliminating the necessity for manual sorting and alleviating backlog issues. By integrating effortlessly with existing tools, Tekst provides detailed operational insights, tracking essential metrics such as message types, response times, and resolution effectiveness while enabling automated functions like order intake, case management, accounts payable, and quote-to-cash processes. Alongside its capability to decipher complex messages and manage multilingual content with near-human precision, Tekst continuously adapts, delivering impressive results such as 90% classification accuracy, a tripling of resolution speed, and a return on investment achieved within mere weeks. This pioneering solution not only boosts productivity but also allows organizations to concentrate on strategic goals by significantly reducing the time allocated to routine communications, fostering an environment where innovation and growth can thrive. Ultimately, Tekst revolutionizes how businesses communicate and operate, paving the way for a more efficient and responsive organizational framework.