GetFeedback Integrations

Manual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.

Salesforce’s CRM offerings for small businesses come in two comprehensive suites: Starter Suite and Pro Suite, each crafted to fuel growth by connecting key business functions in one seamless platform. Starter Suite is ideal for small businesses beginning their CRM journey, combining marketing, sales, service, and commerce tools with easy setup and AI-driven guidance, supported by a free 30-day trial and 40% off pricing. Pro Suite elevates this experience with greater customization options, powerful automation, real-time chat, sales quoting and forecasting, and access to hundreds of additional apps via AppExchange, making it perfect for businesses with evolving and complex needs. Both suites include features such as campaign templates, smart segmentation, case management, and storefront builder, allowing businesses to build strong customer relationships and grow revenue across multiple channels. Pro Suite customers also benefit from enhanced pipeline visibility, streamlined payment processes, and comprehensive customer service automation to improve operational efficiency. Salesforce’s rich resource ecosystem — including Trailhead courses, live events, and an active community — supports businesses in maximizing their CRM investment. Customer testimonials emphasize the scalability and flexibility of these solutions, showing how Salesforce adapts to changing business demands. Whether launching or expanding, these CRM suites ensure companies have the tools they need to succeed and scale without switching platforms.

Elevate your customers to passionate advocates using Campaign Monitor by Marigold, a powerful email marketing and automation tool aimed at producing real business results. With its intuitive drag-and-drop email builder and a vast collection of beautifully designed, professional templates, creating successful email campaigns is simple and straightforward. The platform also boasts a comprehensive suite of features that allow you to craft personalized customer journeys, create smart segments, and nurture unique relationships with each subscriber, ensuring meaningful engagement. By harnessing these tools, companies can markedly improve their marketing strategies and cultivate deeper relationships with their audience. Ultimately, this leads to increased customer loyalty and enhanced brand advocacy, setting businesses on a path to greater success.

Choose the applications that have been approved from our integration library, and use the flow builder to establish the required actions and fields to kickstart the synchronization process. After this step, your applications will start communicating with KonnectzIT, which will take over the management of the entire operation. Are you overwhelmed by routine tasks that, although simple, take up too much of your precious time? Is your focus on more important projects hindered by these tedious responsibilities? If you are looking for a straightforward yet effective way to regain your time, resources, and energy, your search ends here. Our intuitive drag-and-drop visual builder makes it easy to connect applications and synchronize their data effortlessly. Depending on how much automation you need, this can result in significant time savings each day. The broader your connections, the more time you can liberate daily. With our visual connect builder, you can automate countless tasks efficiently, no matter how intricate your workflow may be. Not only does our builder streamline the process of linking applications, but it also provides a clear visualization of the automation setup while you configure the tasks, resulting in a smooth experience. By utilizing this tool, you can transform your daily operations and focus on what truly matters.

5X is an all-in-one data platform that provides users with powerful tools for centralizing, cleansing, modeling, and effectively analyzing their data. The platform is designed to enhance data management processes by allowing seamless integration with over 500 data sources, ensuring efficient data flow across all systems through both pre-built and custom connectors. Covering ingestion, warehousing, modeling, orchestration, and business intelligence, 5X boasts an intuitive interface that simplifies intricate tasks. It supports various data movements from SaaS applications, databases, ERPs, and files, securely and automatically transferring data to data warehouses and lakes. With its robust enterprise-grade security features, 5X encrypts data at the source while also identifying personally identifiable information and implementing column-level encryption for added protection. Aimed at reducing the total cost of ownership by 30% when compared to custom-built solutions, the platform significantly enhances productivity by offering a unified interface for creating end-to-end data pipelines. Moreover, 5X empowers organizations to prioritize insights over the complexities of data management, effectively nurturing a data-centric culture within enterprises. This emphasis on efficiency and security allows teams to allocate more time to strategic decision-making rather than getting bogged down in technical challenges.

Agentforce Education is Salesforce’s AI-first education platform that brings together CRM functionality and next-generation student information system capabilities. Previously known as Education Cloud, it provides a unified foundation for managing the entire constituent journey. From recruitment and admissions to academic operations and alumni advancement, the platform connects every department with shared data and workflows. AI-powered agents deliver 24/7 support for prospective students, advisors, and fundraisers. Recruitment teams can automate personalized outreach and application support. Academic operations gain intelligent tools for course search, catalog management, and registration planning. Student success teams benefit from holistic advising summaries, predictive insights, and automated next steps. Advancement professionals can conduct philanthropic research and manage donor relationships more efficiently. Real-time analytics enable institutions to anticipate trends and respond proactively. The platform integrates seamlessly with Data 360, MuleSoft, Marketing Cloud, Slack, and Tableau for expanded functionality. Its flexible, configurable architecture supports diverse education models and lifelong learning initiatives. Agentforce Education enables institutions to create connected, data-driven experiences that improve engagement, retention, and institutional impact.

Kapiche is an innovative analytics and insights platform designed to interpret customer feedback data. This tool enables you to enhance decision-making processes, thereby improving your financial outcomes. You can effortlessly integrate various data sources to swiftly analyze thousands of customer feedback responses. With no setup, manual coding, or complex frameworks required, discovering insights becomes a matter of minutes rather than weeks. You can trust your analysis completely, allowing you to respond to business inquiries rapidly with in-depth, actionable insights drawn from all customer data sources. This process is streamlined to ensure efficiency, taking just minutes instead of lengthy periods. Your insights analysts will play a crucial role in fostering organizational support for your customer experience initiatives, ultimately promoting customer-focused and impactful transformations. Relying solely on quantitative customer data is insufficient for making the most informed business decisions; the most valuable insights emerge from the integration of both qualitative and quantitative data throughout every phase of the customer journey. By leveraging this blend of data, you can gain a more comprehensive understanding of customer needs and drive better outcomes.

Explore an incredibly intuitive analytics platform that enhances collaboration among team members to facilitate impactful actions. This platform presents a cohesive method for all employees to effortlessly tap into your organization’s Voice of the Customer. By gathering all relevant data in one spot, it ensures that the needs and preferences of your customers are prioritized. With a visually appealing interface, it strikes the perfect balance between usability and detail. Echoes emerges as a true self-service tool, democratizing data-driven decision-making for all users. Its easy-to-navigate design encourages a culture of involvement and understanding throughout the organization, ultimately leading to better outcomes. As such, it empowers businesses to respond effectively to customer insights and adapt strategies accordingly.