Getcontact Reviews

DialedIn is a powerful cloud-based call center software designed to help organizations maximize efficiency, boost agent productivity, and deliver exceptional customer experiences. Built for modern sales, service, and support teams, it combines intelligent automation with flexible tools to streamline operations, improve contact rates, and drive measurable ROI. Unlike outdated legacy systems, DialedIn provides a modern, intuitive solution that scales with your business and adapts to evolving customer needs. The platform offers a complete suite of advanced dialing modes tailored to different campaign goals. Its predictive dialer leverages algorithms to anticipate agent availability and connect them directly to live answers, maximizing talk time. The progressive dialer automatically places calls one by one as agents become available, balancing speed with control. When personalized outreach is needed, the preview dialer equips agents with customer details before each call. Alongside these modes, skill-based call routing ensures every interaction reaches the most qualified agent, whether by expertise, language, or specialization, improving customer satisfaction and evenly distributing workloads. Real-time reporting and analytics further empower managers to track KPIs, coach agents effectively, and refine campaigns for long-term success. DialedIn also distinguishes itself with CleanCallerID™, a proactive solution that monitors and replaces flagged numbers to protect caller reputation and sustain high answer rates. This helps prevent spam labeling, reduce carrier blocks, and safeguard campaign performance. For added value, DialedIn integrates seamlessly with leading CRMs and third-party tools, unifying data across platforms for a more connected sales and support ecosystem. Backed by reliable, 100% U.S.-based support, clients gain dependable technical and account assistance that keeps their operations running smoothly.

Caller ID Reputation is a specialized service that enables businesses to monitor and manage their caller IDs across various leading telecom carriers, call-blocking applications, and aggregator APIs. This tool provides immediate insight into how calls are presented to clients, helping organizations identify problematic caller IDs and potentially reducing the occurrence of flags by up to 95% within the first month. With its user-friendly dashboard, businesses can efficiently manage multiple lines simultaneously, thus minimizing the risk of their calls being labeled as spam or scams. Additionally, Caller ID Reputation offers real-time notifications and detailed dashboards for continuous oversight, empowering users to quickly address any flagged numbers. By building a solid reputation for their phone numbers, companies can boost their connection rates and uphold their brand's credibility. An important issue to consider is that blocked calls can hinder communication with patients, who might be left unaware of attempts to reach them, whether through calls or text messages. Thus, ensuring the successful delivery of calls is vital for maintaining effective communication with both clients and patients, ultimately supporting better service outcomes. Furthermore, consistent monitoring of caller ID reputation can lead to long-term improvements in customer trust and engagement.

Verizon Call Filter is a service that protects you from unwanted calls while giving you control over who can reach you. It proficiently detects spam and routes high-risk spam calls directly to voicemail, providing peace of mind. This functionality is available not only for mobile phones but also for certain standalone smartwatches. With Call Filter, incoming calls are evaluated, and you'll receive notifications when a number is flagged as potential spam, a robocall, or fraudulent. Even if your device lacks the Call Filter app, you can still utilize it through My Verizon. Many Android devices come equipped with the Call Filter app already installed, meaning it may already be on your device. The system alerts you to suspected spam calls and can automatically block them based on their assessed risk, sending such calls straight to your voicemail. Furthermore, users have the ability to report spam numbers and set filters to fend off other unwanted callers, including robocalls. You also have the option to adjust spam filter settings whenever you see fit. The service includes enhanced features like Caller ID and allows whole area codes to be blocked, giving you even more control over your incoming communications. This all-encompassing method to managing calls is increasingly crucial in today's digital world, where unsolicited calls are a frequent annoyance, making it essential for users to have effective tools at their disposal. By adopting these features, you can ensure that your phone experience is less disrupted by unwanted interruptions.