What is Glassix?

Glassix is an advanced messaging platform enhanced by AI that seamlessly integrates customer interactions through various digital channels, including instant messaging services, SMS, email, and live chat on websites or applications. This secure subscription-based service is equipped with an extensive array of features, including intuitive chatbot tools that can be utilized with minimal coding knowledge, making it accessible for users without technical backgrounds. Clients can quickly leverage the capabilities of GPT-4 for conversational AI or opt for the Glassix API to create tailored experiences that meet their specific needs. In partnership with a worldwide network of integration partners, Glassix continues to expand its reach to a diverse clientele, encompassing well-known brands, small enterprises, and rapidly growing startups. The platform's versatility and ease of use make it an appealing choice for businesses aiming to enhance their customer engagement strategies.

Pricing

Price Starts At:
$50 per month
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Integrations

All Glassix Integrations
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Screenshots and Video

Unified inbox

Unified inbox

Unified inbox Auto-generated conversation summary Automated conversation categorization

Company Facts

Company Name:
Glassix
Date Founded:
2015
Company Location:
Israel
Company Website:
www.glassix.com
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Webinars
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Glassix Categories and Features

Customer Communications Management Software

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

AI Customer Service Software

Glassix Customer Reviews

Write a Review
  • Reviewer Name: Orabelle L.
    Position: Customer Support Agent
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best Customer Support Software

    Date: Jan 17 2024
    Summary

    Excellent experience working with the Glassix software, their support team is truly awesome and they always prompt and helpful.

    Positive

    We love the AI chatbot and the unified inbox, the ability to handle support tickets using the AI features making our job much easier. From auto-suggested replies to one-click conversations summary, Glassix makes it super easy to work in customer support.

    Negative

    AI chatbot is a complete game changer.
    The unified inbox is very easy and intuitive to use.
    The AI features are amazing and making our day to day much easier.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Manager
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Glassix is hitting the mark for us!

    Date: Mar 17 2024
    Summary

    Glassix provides skilled performance, a skilled customer service team, and effortless lead communication for the deployment of websites.

    Positive

    I like using Glassix. Its AI-suggested replies function facilitates smooth channel transitions while maintaining context, allowing for instantaneous click-to-answer consumer inquiries.

    Negative

    The platform has no drawbacks and offers us everyday advantages.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Customer service agent
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Using Glassix AI chatbot we manage to resolve 60% of mundane customer questions

    Date: Jan 20 2024
    Summary

    The experience is smooth and friendly, the product is easy to use and the AI features and chatbot are really making a difference in our day to day lives.

    Positive

    The AI chatbot is a complete game changer for us, we're able to serve customers through various channels like, WhatsApp, Apple Business Messages, our website, and social which helps us not just stay prompt via multiple channels but also to provide a unified and consistent brand voice.

    Negative

    I don't see any downsides as of now, the product is really intuitive and easy to operate and it seems like a good bang for our bucks.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: CEO
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Customer communication is much organized using Glassix

    Date: Mar 17 2024
    Summary

    We are now able to provide more individualized client care thanks to Glassix. Response times have decreased substantially, and the degree of customer satisfaction has gone up.

    Positive

    We are able to handle all of our social media activities in one spot because of Glassix's outstanding collaboration with social media sites. For my staff and me, getting every thing in one place is amazing.

    Negative

    Few demo videos on utilizing AI features would be a great help.

    Read More...
  • Reviewer Name: Mainfred D.
    Position: Customer Support Agent
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Glassix is super easy to use and make our daily routine SO productive!

    Date: Jan 18 2024
    Summary

    The experience is effortless, and their team is really awesome, providing fast responses and answering any questions we might have.

    Positive

    We love using the AI unified inbox to handle our support tickets and the chatbot for resolving repetitive client requests. In addition, I have to say that the platform provides really helpful features like AI-suggested replies and auto-tagging of conversations that plays so well with our business objectives.

    Negative

    Would love to have the ability to segment closed conversations and present reports for more than 12 months ago.

    Read More...
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