What is Grandstream Wave?

Grandstream Wave is a free softphone app that allows users to make and receive voice calls through up to six distinct SIP accounts, whether they are at home or traveling anywhere globally on their Android devices. It supports various codecs including G.711µ/a, G.722 (for HD audio), G.726-32, G.729, GSM, iLBC, Opus, and Speex, which ensures superior call quality. The application features strong security measures such as SIP over TLS and encryption options using 128/256-bit SRTP to safeguard communications. Additionally, users can engage in audio conferences with up to six participants and take advantage of 24 virtual BLF keys, making it particularly suitable for teamwork and collaboration. With the capability to manage six SIP accounts, it seamlessly integrates with mobile devices and comes with features like call history, contact lists, and customizable ringtones. Moreover, it offers advanced enterprise functionalities such as integration with IP PBX systems, call transfer and pickup, BLF, call recording through UCM, and LDAP support. Users also benefit from automatic call forwarding that can be adjusted based on time and location rules, providing enhanced flexibility. The app fully integrates with Grandstream’s UCM series of IP PBXs and enables users to generate QR codes for swift provisioning with ease. Additionally, it allows for voice channel switching between Bluetooth, earphones, speakerphones, and 3.5mm headsets, and it supports two-way video calls using SIP and the H.264 video codec, significantly broadening its utility as a communication tool. Ultimately, Grandstream Wave stands out as a comprehensive solution catering to various personal and professional communication requirements, making it an invaluable asset for users.

Pricing

Free Version:
Free Version available.

Integrations

All Grandstream Wave Integrations
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Screenshots and Video

Grandstream Wave Screenshot 1
Grandstream Wave Screenshot 1 Grandstream Wave Screenshot 2

Company Facts

Company Name:
Grandstream Networks
Company Location:
United States
Company Website:
www.grandstream.com

Product Details

Deployment
iPhone
iPad
Android

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Grandstream Wave Categories and Features

Softphone Application

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Call Forwarding Service

Grandstream Wave Customer Reviews

Write a Review
  • Reviewer Name: Bob A.
    Position: President/CEO
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Absolutely no support!

    Date: Sep 30 2021
    Summary

    NO SUPPORT - AT ALL!!!

    I have had an open trouble ticket with Grandstream for a serious bug for 1 year and 10 months!! I keep it updated. After a year of promising that their developers were looking into the issue they finally came clean and told me that they have no intention of doing any more work on the app.

    Positive

    I have used GS Wave for over 3 years, Overall GS Wave is about as good as a softphone app can get. It behaves similarly to the native dialer app in any cell phone. It does have some issues that I note below.

    Overall however, it works brilliantly with external bluetooth systems. It has a good, intuitive user interface and generally is easy to use, provides great sound quality, etc.

    Negative

    Unfortunately, the app has a serious and random bug that affects operation on some phones regardless of make/model or OS.

    For some unknown reason, on some smartphones, when the app is configured to register with an IPv4 address and the phone transitions from a WiFi connection to the mobile carrier network that has IPv4 and IPv6 addresses - the app will attempt to register with the PBX using the configured IPv4 address but will then only provide the PBX with IPv6 contact info which the PBX rightfully rejects.

    The only way around this that I have found is to setup a VPN on my phone to my company's network, exit the GS Wave app and then restart it. Then it registers correctly using the configured IPv4 address and provides only IPv4 contact info in the registration request which is accepted by the PBX.

    I find this bug particularly odd in that if the phone is operating on a WiFi network with both IPv4 and IPv6 addresses - the app always registers correctly using just the configured IPv4 info.

    The bug is random in that you can install the app on your cell phone and it will work perfectly - transitioning between WiFi and cell networks both having IPv4 and IPv6 addresses and it will properly register with just IPv4 info. However, if you make a change to the account settings - randomly the bug will be triggered and once triggered you can never fix it again! You can totally delete the app and reinstall it - the bug will persist. You can even move from one cellphone to another and the bug will persist. This is likely due to the back configs that are saved in the cloud. The problem is maddening because the GS Wave softphone is superior in so many ways to every other softphone available and yet - Grandstream will simply not look into fixing this bug!!

    Read More...
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