Gravity Reviews

With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.

Multi-Entity Cloud Accounting Software for Growing Businesses Gravity Software is an intuitive, cloud-based accounting solution built for small to mid-market companies that have outgrown entry-level systems like QuickBooks or legacy software like Sage 50. Built on the Microsoft Power Platform (Dynamics 365), Gravity combines robust financial management tools with enterprise-level scalability — without the high cost or complexity of traditional ERP systems. 🎈 Manage multiple entities and locations in one system 🎈 Visualize performance with Power BI dashboards 🎈 Automate accounts payable and approval workflows 🎈 Eliminate silos with unified financial, sales & service data 🎈 Improve cash flow and decision-making with real-time insights Trusted by businesses in real estate, family offices, healthcare, professional services, hospitality, and nonprofits, Gravity is designed to simplify complex accounting and help your organization grow smarter. 👉 Learn more or schedule a demo at gogravity.com

Elevate customer interactions with human representatives using Agent Assist, a component of Google Cloud's Contact Center AI, which supplies pre-formulated responses to guarantee prompt communication. By tapping into a unified knowledge repository, it delivers thorough answers to customer questions. This functionality empowers agents to handle 28% more interactions, resulting in decreased operational costs, reduced average hold times, and enhanced capabilities to navigate peak periods effectively. As a result, customer satisfaction can improve by 10% due to the provision of consistent, high-quality replies, and the training process accelerates as agents draw insights from top-performing colleagues. The introduction of Smart Reply can also minimize abandoned chats by facilitating response times that are 15% faster, drawing on immediate answers from the central knowledge repository. Additionally, Agent Assist recommends successful phrases employed by proficient agents, contributing to a more uniform and higher-quality customer experience. The system further advises relevant content from the knowledge base to help agents resolve customer issues more efficiently, thereby reducing wait times and ensuring accurate information delivery. Overall, the integration of these capabilities enhances the customer support workflow, making it not only more efficient but also significantly more effective in meeting customer needs. With continuous improvements, businesses can adapt to changing customer expectations while maintaining a high standard of service.