Most contact centers are stitched together from tools that don't talk to each other — a phone system here, a chatbot there, a support queue that loses context the moment it changes hands. Dialpad Contact Center replaces that patchwork with one AI-native platform where voice, digital, and human agents work from the same intelligence.
The difference is agentic action. Rather than summarizing a call after the fact, Dialpad's AI agents reason through the issue in real time and carry it to resolution on their own — no handoff required unless one actually adds value. Voice and data stop living in separate silos, so every channel feeds the same connected picture of the customer.
That connected picture gets smarter with use. Dialpad is already past 775 million AI recaps, and every conversation adds to a base of intelligence that keeps improving resolution speed, agent output, and customer satisfaction over time. It's all run through Dialpad's Guardian layer, which keeps AI behavior secure, auditable, and within the boundaries enterprises expect.
The result: up to 80% of tickets resolved without a person touching them, and a support team that spends its time on the cases that actually need human judgment — intelligence doing the routine work, people handling what matters.
Skeptical an AI contact center can deliver on that? Dialpad's Proving Ground lets you pilot and measure real ROI before you commit, rather than adopting on promises alone.
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Forethought stands out as the leading generative AI solution for customer support, serving as an always-on team member at your disposal. With its training on your specific data sets and adherence to stringent security measures, Forethought facilitates seamless interactions through AI, streamlining processes to enhance response times, resolution rates, and overall customer satisfaction at every touchpoint.
- Incorporate a round-the-clock AI agent to alleviate your team's workload, allowing them to concentrate on providing outstanding support.
- Forethought uniquely processes both historical and current ticket data tailored to your business needs, ensuring a highly personalized customer experience.
- We prioritize not just compliance with privacy regulations, but aim to redefine them, guaranteeing that your data remains protected throughout all interactions. Additionally, our commitment to continuous improvement means we are always refining our systems to better serve you and your clientele.
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Cartesia Sonic-3.6
Sonic is a sophisticated text-to-speech technology crafted specifically for real-time voice applications, boasting an impressive response time of under 90 milliseconds and offering seamless support for more than 40 languages. Its main goal is to enable smooth voice interactions that are marked by a tone adaptable to various contexts, consistent pacing, and speech that mimics the natural rhythm of dialogue. Sonic skillfully detects emotional subtleties in transcripts, altering its delivery to match, and it can incorporate non-verbal elements, such as laughter, directly into the audio output. Remaining true to the original text, this model produces clear sound across multiple languages and voice selections while effectively handling alphanumeric information like order numbers, phone numbers, email addresses, and IDs without any need for prior data processing. Its context-sensitive pronunciation guarantees that heteronyms are spoken accurately in relation to surrounding words, and the inclusion of customizable pronunciation dictionaries allows teams to specify how particular names and industry jargon should be articulated. This extensive methodology not only elevates the quality of interactions but also fine-tunes the user experience to accommodate a wide range of communication requirements, ultimately fostering more engaging and effective conversations. In doing so, Sonic redefines the possibilities of voice technology, making it an invaluable tool for enhancing digital communication.
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Grok 4.6
Grok 4.6 is a frontier AI model from xAI focused on long-running agents, ambitious interactive work, visual projects, coding, research, and knowledge work. The model builds on Grok 4.5 and is designed to stay engaged across complex tasks that unfold over many steps. Users can apply Grok 4.6 to research unfamiliar domains, analyze information, work across codebases, generate applications, create work artifacts, and refine projects through iterative feedback. Its training included a longer supplemental run with curated model-generated data for reasoning and advanced technical concepts, high-quality engineering data, and an improved optimizer and training recipe. xAI also regenerated supervised fine-tuning trajectories across reasoning efforts, agent harnesses, STEM, software engineering, and knowledge work, then filtered problematic traces with model-based checks. Grok 4.6 was trained on agentic reinforcement learning tasks across knowledge work, general coding, kernel optimization, web development, computer-aided design, and related technical environments. The model is positioned as especially useful for turning broad product ideas into working first versions because it can structure an application, implement core interactions, and improve the result over several rounds. It also produces stronger first passes on visual and interactive projects than Grok 4.5, making it useful when teams need a substantial starting point for iteration. xAI reports that Grok 4.6 performs strongly across benchmarks such as Artificial Analysis Intelligence Index, GDPVal-AA, DeepSWE, CursorBench, FrontierCode, APEX-Agents, Terminal-Bench, APEX-SWE, AA-Briefcase, and Harvey LAB. Grok 4.6 is available in Cursor, Grok Build, the xAI API, OpenRouter, Vercel, Cloudflare, and other partner environments, with a fast variant also available at higher pricing.
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