Dialpad Support
Dialpad Support is an innovative AI-powered contact center solution designed to provide agents with instant access to resources that exceed customer expectations. Through the implementation of self-service virtual agents and AI chatbots, it effectively manages routine queries, resulting in reduced resolution times and enabling human agents to focus on more complex issues. The platform features live coaching supported by AI-driven scorecards and actionable insights, which aid managers in evaluating agent performance, delivering real-time support during calls, and optimizing workflows. Additionally, integrated Contact Center AI assesses both voice and chat sentiment to pinpoint areas that may cause friction, while intuitive dashboards and real-time analytics track crucial metrics such as average handling time, customer satisfaction ratings, and forecasting accuracy. Moreover, its seamless integrations with platforms like Salesforce, Zendesk, Microsoft Teams, Google Workspace, and HubSpot unify customer interaction histories and data. With a resilient dual-cloud infrastructure, it guarantees enterprise-level stability, offering a 100% uptime service level agreement and robust disaster recovery solutions to ensure continuous service for users. In conclusion, Dialpad Support not only boosts operational efficiency but also nurtures deeper connections between agents and their customers, ultimately enhancing the overall customer experience.
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Assembled
With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.
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Realtime TTS-2
Inworld AI's Realtime TTS-2 is an advanced voice generation model crafted for real-time conversation, striving to deliver a dialogue experience that closely resembles human interaction. This groundbreaking system captures every facet of a conversation, assessing the user's tone, rhythm, and emotional subtleties, while enabling developers to direct voice output through straightforward English commands, akin to directing an AI. Unlike conventional speech synthesis that functions independently, this model contextualizes previous conversations, ensuring that tone and pacing adapt dynamically, meaning that a response can evoke varied reactions based on prior context, such as humor or melancholy. Moreover, the Voice Direction feature allows developers to influence speech delivery in a way similar to a director guiding an actor, utilizing natural language instead of fixed emotion settings or sliders. Developers can also include inline nonverbal indicators like [sigh], [breathe], and [laugh] directly in the text, which the model effortlessly converts into appropriate audio responses. Importantly, Realtime TTS-2 preserves a cohesive voice identity across more than 100 languages, facilitating seamless language shifts within a single interaction, which significantly boosts its utility in various multilingual environments. As a result, this capability not only enhances the authenticity of conversations but also plays a crucial role in narrowing the divide between human communicative nuances and machine responses. The advancements of Realtime TTS-2 make it a remarkable tool in the evolution of interactive voice technology.
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GPT-Realtime-1.5
GPT-Realtime-1.5 is OpenAI’s flagship real-time voice model, designed to deliver high-quality audio interactions for applications like voice assistants, customer support systems, and conversational AI platforms. It supports multimodal inputs, including text, audio, and images, and can generate both text and audio outputs for seamless communication. The model is optimized for fast response times, making it ideal for live, interactive environments where latency is critical. With a 32,000-token context window, it can handle extended conversations and maintain context across multiple turns. It is capable of powering complex workflows by integrating with external tools through function calling. The model is accessible عبر multiple API endpoints, including realtime, chat completions, and responses, providing flexibility for developers. Pricing is based on token usage, with distinct rates for text, audio, and image inputs and outputs. It supports scalable deployment with tiered rate limits that increase based on usage levels. While it does not support features like fine-tuning or structured outputs, it remains highly effective for real-time applications. Its ability to process and respond to audio input makes it particularly valuable for voice-driven interfaces. Developers can use it to build interactive systems that respond instantly to user input. The model’s performance and speed make it suitable for high-demand environments such as call centers and live support systems. Overall, gpt-realtime-1.5 provides a robust foundation for building responsive, scalable, and intelligent voice applications.
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