Sogolytics
Sogolytics is a comprehensive experience management platform that empowers organizations to gather, analyze, and leverage data from both employees and customers to foster business expansion. Companies from various sectors utilize Sogolytics to monitor interactions across all customer and employee touchpoints. The platform's advanced reporting features provide instantaneous, actionable insights that are crucial for identifying and addressing potential issues before they escalate.
SogoCX enhances all dimensions of customer experience, leading to higher conversion rates, streamlined data management, and deeper insights into customer behavior, which ultimately boosts return on investment. With SogoCX, organizations can effectively assess essential metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), facilitating a more refined understanding of their clientele.
Meanwhile, SogoEX is specifically designed to assist organizations in gathering and utilizing data to enhance employee engagement and minimize turnover rates. This platform empowers HR teams and leadership to implement organizational improvements by facilitating real-time feedback collection and fostering a culture of engagement among employees, thus paving the way for a more motivated workforce.
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Jotform
With the trust of over 25 million users globally, Jotform serves as a comprehensive platform that enhances data gathering, automates workflows, and facilitates online sales without requiring any coding skills. Utilizing Jotform’s intuitive drag-and-drop Form Builder, companies can easily design personalized forms and surveys to gather leads, contact details, payments, appointments, and e-signatures. Users can select from a library of more than 10,000 templates tailored for various purposes, such as feedback forms or event registrations, or opt to create their own unique forms from the ground up. The platform’s sophisticated features, including conditional logic, autoresponders, and compatibility with over 200 integrations, significantly optimize operational processes.
Moreover, Jotform's AI-driven Agents provide immediate customer support by assisting users during the form submission journey, addressing inquiries, and ensuring a seamless experience, which minimizes the reliance on manual support. With the addition of Jotform’s Store Builder, businesses can establish an online storefront to market products, services, and subscriptions, as well as collect donations and process payments through a wide array of over 30 payment gateways. Furthermore, tools like the Approvals feature, PDF Editor, and Report Builder empower organizations to convert gathered data into insightful actions and streamline workflows for enhanced productivity. This multifaceted approach makes Jotform a vital resource for businesses seeking to improve their operational efficiency and customer engagement.
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Microsoft Viva Learning
Foster a collaborative atmosphere where team members can easily share and access educational resources via the Viva Learning tabs integrated into the Teams desktop application. Empower employees to engage in meaningful discussions and exchange learning materials conveniently through Teams chat utilizing Viva Learning. Encourage staff to recommend relevant educational content to their peers while keeping track of their own progress on completion. In the My Learning section, employees have the ability to efficiently oversee their learning tasks, view suggested content, highlight important items, explore curated learning collections, and check the courses they have recently completed or are currently enrolled in. Leverage Viva Learning notifications within Teams to remind employees of their ongoing learning tasks and approaching deadlines. Furthermore, support the scheduling of dedicated learning time through the add-to-calendar feature in Viva Learning, which allows employees to receive personalized content suggestions during their designated learning slots based on their calendar availability. This comprehensive approach not only promotes continuous education but also integrates it seamlessly into the daily rhythm of the workplace, ensuring that learning remains a core aspect of organizational culture. By prioritizing such an environment, companies can enhance employee engagement and foster a culture of lifelong learning.
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Microsoft Viva Engage
Viva Engage is an innovative social platform crafted for digital communities and personal expression, enhancing the capabilities of the Communities app within Teams and Microsoft 365 to strengthen employee connections while providing a space for them to share their thoughts and experiences in their chosen contexts. As a vital element of the Microsoft Viva suite, it not only amplifies features found in Viva Connections and Viva Topics but also seeks to expand community engagement, dialogue, and knowledge exchange throughout the diverse aspects of the Viva ecosystem over time. This platform empowers leaders to share critical updates, articulate their strategic vision, connect with team members, and engage in meaningful conversations. It also includes functionalities like virtual events, prioritized discussions, and notifications that work in harmony with Teams, Outlook, and Viva Connections. For employees, Viva Engage presents an opportunity to build networks and communities, exchange work-related insights, and seek support, ultimately enhancing their collaborative experience and professional development. This versatile application is specifically designed to enable users at every level, making it a crucial resource in the modern, interconnected workplace. Furthermore, as organizations increasingly prioritize collaboration, tools like Viva Engage will play an essential role in driving engagement and innovation among teams.
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