What is Groov?
Groov is a workplace science platform that collects both passive and active data from the digital tools your team already uses, converting this information into immediate insights designed to empower managers and leaders to take action before issues emerge. By examining communication patterns, usage metrics, feedback, and behavioral signals, Groov utilizes behavioral science principles combined with generative AI to create key metrics like the Groov Index, as well as highlighting anomalies, engagement zones, and potential hidden threats. Additionally, it offers tailored recommendations and prompts directly within the workflows of managers, allowing them to strengthen team resilience, enhance performance, and effectively transition from insights to actionable measures. Moreover, Groov provides executives with role-specific visibility, contextual microlearning, personalized support, workshops, and coaching, while ensuring seamless integration with various systems to amplify insights—all while maintaining the highest standards of security, encryption, and compliance. This holistic methodology not only assists in proactive management but also nurtures a culture of ongoing improvement and adaptability, enabling teams to thrive in dynamic environments. Ultimately, Groov stands as a vital resource for organizations looking to elevate their operational efficiency and responsiveness.
Integrations
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Elevate your interactions with customers through Groove, the comprehensive solution crafted to engage, assist, and delight your clientele. This innovative platform empowers you and your team to deliver outstanding customer experiences seamlessly at every stage of engagement. Enjoy genuine, open conversations with your customers, which streamlines communication and enables you to prioritize their needs over mere support tasks. Groove enhances your support team's ability to address inquiries promptly and efficiently, increasing overall productivity. You can enrich conversations with internal notes for private discussions among team members, promoting a collaborative environment. Furthermore, the system highlights if someone is already involved in a conversation, thus avoiding the confusion of duplicate replies. By allocating specific discussions to designated team members, you maintain accountability and clarity regarding roles, leading to a more structured customer service approach. With Groove, your team has the tools to revolutionize customer interactions, ensuring that each engagement leaves a lasting and positive impression. Ultimately, this transformative approach not only fosters customer loyalty but also drives business growth and satisfaction.
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Screenshots and Video
Company Facts
Company Name:
Groov
Date Founded:
2018
Company Location:
New Zealand
Company Website:
www.groovnow.com
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Online Training
Video Library
Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
