What is HITS?

HITS is a sophisticated cloud-based software platform designed specifically for the automotive and tire sectors, developed by Andreoli & Associates. It is specifically crafted to meet the needs of independent tire and auto service professionals, providing features such as appointment scheduling, inventory control, accounting management, and labor oversight. This all-encompassing solution is divided into three main modules: HITS BPOS, which functions as the point of sale system for tire and auto services; HITS TireLink, an optional enhancement for tire wholesale e-commerce; and HITS ServiceCAT, an extra package aimed at producing quotes for parts and labor. By integrating these modules, businesses can significantly enhance their operational efficiency and improve customer service. Ultimately, HITS empowers users to manage their operations with greater ease and effectiveness.

Pricing

Free Trial Offered?:
Yes

Integrations

All HITS Integrations
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Screenshots and Video

Play Video HITS-New HITS-Inventory HITS-Profile HITS-Ticket HITS-Vendors

Company Facts

Company Name:
Andreoli & Associates
Date Founded:
1985
Company Location:
United States
Company Website:
www.hitstiresoftware.com

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Support
Web-Based Support
Standard Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

HITS Categories and Features

Auto Repair Software

Billing & Invoicing
CRM
Digital Vehicle Inspections (DVI)
Inventory Management
Labor Rates
Maintenance Scheduling
Parts Management
Quotes / Estimates
Service History
VIN Lookup
Vehicle Tracking
Work Order Management

More HITS Categories

HITS Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Manager
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    HITS® Shop Suite is a total game-changer. This platform was clearly built by people who know what it's like to run a shop. The support team is all U.S.-based (Huntersville, NC), and some of them have actually worked in shops like ours.

    Date: Jul 31 2025
    Summary

    Better than I could have imagined. If you're looking for a fast, modern, and intuitive system backed by real industry experience, HITS® Shop Suite stands out as a reliable, no-nonsense solution that delivers the tools, support, and flexibility today’s tire, quick lube, and auto repair shops truly need to thrive. Their team treats you more like family than just a customer.

    Positive

    Support team is located in the US, they are very responsive and knowledgeable. They return my calls/emails within an hour, sometimes within 5 minutes. Some of them have also worked in shops like mine so they understand what I am dealing with on a daily basis. They do NOT require a contract just a simple monthly subscription. They have an open AP which allows me to integrate with 3rd party vendors. They were able to convert all of my data from my previous system. Key Features I’m Using Daily:
    Centralized Customer & Vehicle History allows me to instantly access complete service records including declined work and services coming due which helps me personalize and streamline customer service.

    Appointment Scheduler & Bay Management keeps my shop running smoothly with better control of scheduling and workflow.

    Accurate Inventory Management provides REAL TIME stock tracking which means fewer mistakes and better inventory planning.

    Specific Tire vs. Wheel Lookups makes it easy to find exactly what I am searching for very quickly.

    Integrated Tire Ordering allows me to connect directly to my tire suppliers such as ATD, NTW, MST, TDGA, TireHub, USAF, and more. I can see their inventory in REAL TIME and place orders right in the POS.

    Service Packages or Canned Jobs allows me to have preloaded service templates for quick quotes and repairs.

    ServiceCAT® integrates with my parts suppliers in REAL TIME, has labor times which allows me to provide accurate estimates.

    LubeCAT instantly returns oil specs and capacities allowing me to provide fast, accurate oil changes.

    Texting & Emailing allows me to send updates, work approvals, and appointment reminders right from the system — keeps customers in the loop and increasing satisfaction.

    Reporting & Analytics allow me to generate detailed reports on anything and everything.

    Negative

    I wish I would have found them sooner! I could have avoided the headaches and frustrations with my previous system.

    Read More...
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