What is Hank?
Hank functions as a round-the-clock AI voice assistant specifically designed for restoration companies. He promptly answers incoming calls within a mere two rings, evaluates the nature of the loss—whether it’s due to water, fire, mold, or storm damage—and collects vital First Notice of Loss information like property addresses and insurance details. In addition, Hank skillfully filters out unwanted telemarketing and robocalls, while directly scheduling jobs into your CRM system without any hassle. For urgent situations, he guarantees that high-priority calls are quickly routed to your on-call project managers and persistently dials through your on-call list until someone responds. Moreover, Hank is capable of recognizing calls from Contractor Connection and other third-party administrators (TPAs), capturing essential claim information and forwarding it to the relevant team member. Every call gets transcribed, summarized, and sent via email in real time, with transcripts that can be conveniently searched on your dashboard. The full setup process can be completed in under ten days, which includes integrating CRM systems and complying with TPA protocols. In a fiercely competitive restoration market, where an astonishing 78% of customers opt for the first professional they reach out to, Hank guarantees your business remains their top choice. His remarkable efficiency and speed significantly enhance your ability to secure a greater number of jobs, ultimately driving your business's success in the industry. This ensures that your operation stays ahead of the competition while maximizing customer satisfaction.
