ScreenMeet
ScreenMeet provides a comprehensive range of secure, web-based tools for remote assistance and screen sharing, aimed at improving customer service and IT support. Its features include remote desktop access, live audio and video support, co-browsing, and asynchronous screen recording, enabling agents to provide seamless assistance to both customers and employees. Additionally, it seamlessly integrates with leading ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, ensuring a cohesive support experience. Tailored for large enterprises, ScreenMeet prioritizes security, scalability, and flexibility, making it an excellent choice for businesses looking to enhance support efficiency and boost customer satisfaction. By leveraging these tools, organizations can create a more connected and responsive service environment.
Learn more
Quickly enabling Just-In-Time privilege elevation for all employees is essential for modern security. Both workstations and servers can be efficiently managed and onboarded through a user-friendly portal. Utilizing threat and behavior analysis, organizations can detect and thwart malware attacks and data breaches by pinpointing risky users and assets. Instead of elevating user permissions, applications are elevated, which streamlines the process and cuts costs by assigning privileges based on specific users or groups. Whether it's a seasoned developer in IT or a less experienced staff member in HR, there is an appropriate elevation strategy available for every type of user to effectively manage your endpoints. Admin By Request includes a comprehensive set of features that can be tailored to suit the unique requirements of different users or groups, ensuring a customizable approach to security. This flexibility allows organizations to maintain robust security while accommodating diverse workflows.
Learn more
VSight Remote
VSight Remote is an augmented reality-based platform designed for industrial remote collaboration, facilitating service, maintenance, and training tasks. It empowers frontline employees to connect with remote specialists for instant assistance as required. Common applications include service operations, maintenance, audits, and remote educational sessions. The integration of augmented reality elevates the experience of remote teamwork, enabling users to annotate live video feeds, PDF manuals, or images while also visualizing 3D models within their actual work settings.
Through VSight Remote, team members can collaborate as if they are physically present at the service location, allowing experts to view the same perspective as field workers. They can provide direction using accurate visual markers such as shapes, arrows, and text, which can be superimposed on the technicians' live stream, images, or documents, thereby enhancing the effectiveness of the guidance provided. This innovative approach not only streamlines communication but also significantly improves the efficiency of on-site operations.
Learn more
Electric
Electric is revolutionizing business IT management by offering real-time support to over 30,000 users and centralized IT solutions for more than 600 clients. As a result, companies can achieve up to 50% reduction in IT expenses while ensuring consistent security measures across all devices, applications, and networks. This innovative approach not only enhances operational efficiency but also simplifies the complexities of IT management for businesses of all sizes.
Learn more
