Hostaway Reviews

Exceptional service overall. I can't say enough about the software and the trainer. I am super impressed and I have already refer the software to other host. This software far exceeds my expectations.

Ease of service, clear communication, system is set up to do endless things to make property managing streamline with all the technology needed to take out hours of messaging. Platform is really the best I've seen and I've view several demos. Great trainer & facilitator who help you to understand the software, setting me up to win & not struggle. Love the follow up with trainer. He really show care and that he want me to succeed using the software to my benefit.

I can't really think of any cons, seriously. I m sorry, but I really can't think of anything that I don't like at this time.

It's been very helpful for us to be using this platform. The on-boarding has been smooth sailing and helping our business scale more. The team are very friendly and would highly recommend to other property managers out there.

It has been a delight to be having Hostaway as our platform to use for our business. Akeesh has been outstanding and its been awesome having a friendly and helpful team to assist in transitioning our business needs.

Nothing so far. It's been quite well dealing with the support team. The software itself is amazing!

Overall a great product, just need to work a few minor bugs and add a few features, especially with the VRBO integration.

Ability to sync prices with Beyond Pricing, granular permissions for users, Wordpress plugin, great support and onboarding team.

No HTML email notifications, only text.
Some UI bugs.
Financial reporting a little buggy for CSV imported reservations.
Unable to manage VRBO messages, only emails.
Cannot sync multiple VRBO accounts.

I'd recommend this site to anyone in the vacation rental industry. It feels like life has gotten less stressful since integrating my channels to Hostaway. I love how they are constantly improving the software and never charge for any of these upgrades. Great job, Hostaway.

Hostaway is a powerful, thoughtful, and user-friendly PMS and I'm so glad I chose them. The onboarding process made me feel like they really cared about my learning the software thoroughly and held my hand through the trickier parts like integration with VRBO. It was a great experience being trained by Shabeeb and his counterparts. All of my trainers were brilliant, patient, kind, and affective teachers. Since "graduating" I have had great luck with the live chat support as well. I feel like Hostaway is an international family that has one common goal: making sure our guests have the best experience possible. I love the automated email system that lets me provide detailed information for my guests at each step of the booking, planning, checkin, and checkout process. I feel confident that my calendars are properly synched and up-to-date.

Some parts of the automated payment systems are quirky.

My experience with Hostaway has been excellent. I am able to respond to guest inquiries from multiple properties across multiple platforms all from my phone. The customer support team is always easy to get ahold of and they're always friendly to work with. Great job Hostaway team!!

I've tried several property management systems and nothing compares to Hostaway. The software is easy to use and extremely reliable.

No cons that I can think of. In my opinion, it is the best system on the market.

I'm so happy that I found Hostaway work is a lot easier and support is great.
It has great features that I didn't see in other PMS and they are always updating the user guide!

Great customer service available for videocall from monday to Friday anytime! And they always have great attitude.
Super easy to use.
Great features like the inbox with all the channels, tasks and guest portal.
Automatons and message templates, make communication with guest super easy.

I think that the calendar can have a better design but is great either way!

Very pleased and satisfied with this service, excellent communication and quick responses to any questions.

Helpful answering all questions and showing me what to do - even when the call finished very quick responses. Very patient with me and incredibly knowledgeable.

I don't have any cons i am very happy with this service.

Great experience and was taught efficiently on how to use the program. Everything is very well-organized and is very smart.

I enjoy how easy it is to move through the website, access for all types of users, financial reporting, and the app.

You can only contact customer service by email or scheduling a call.

Good and over all I will still surely recommend it to others so that they can use it for their business for sure.

User Friendly not like the other services and the explanation is easy to understand can explain to everyone easily.

Setting up is a bit time consuming and it needs a lot of understanding at first specially if you are the who will set it up.

I've had sooooo many PMS' ... I've run the gambit ... of that I have no doubt. I think Hostaway isn't a perfect solution, but it's the BEST solution that I've come across, even Guesty, which used to be my fav.

- CHANNEL MANAGER: Plenty of Chanels to add nativly tot he Channel manager (although not all, but it's better than RentaUntied, even if it doesn't have all those other channels.

- SUPPORT: The Hostaway team get things done fast, and they are always adding new features which make my life a little easier. I recommend Hostaway to all my friends in the industry.

- AUTOMATIONS: the auto messages and auto tasking is good (they are always adding new functions, which is appreciated), there's lots of room for improvement, but they have a ZAPEIR integration now, which is helping a lot. It's new, so not as robust as I would like, but I have no doubt the team is going to make the most of it.

Most of my cons have been dealt with, but they could add more automation, and filtering functionality.

INTERGRATIONS: As noted above the Zapier integration is new, and only does the basics right now, but with the email parser, you can do almost anything!

TASKS: this section is near useless, but it's not a make a break option for me. It's not user-firendly, you can move around sub tasks. They HAD it in the Zapier app during the beta .. but have since removed it ... I'm sure they have something planned for it to make it a little more useable

PRICE: price is pretty high, but considering what your getting, and the great support team, I think it's resonable.

SUPPORT: could have a chat functionality, to help with qucik issues.

My overall experience has been great! As mentioned in the pros the support from customer service I've received has been outstanding. The software itself is very user friendly as well.

I love the customer support I receive from the onboarding specialist Uvindu. He has been great with helping me learn the ins and outs of Hostaway! Which so far has been an outstanding software.

The only con would be the integration of VRBO.

I have tried a lot of channel managers but Hostaway is the one with most and easy characteristics. If setup correctly, everything is automated!

The ease of use and the continuing of adding new characteristics (like Wordpress plugin). Also, the customer support which is really quick.

Maybe the iOS mobile app needs some improvements which I am sure the Hostaway Team will improve.

I've looked closely at Lodgify and Guesty, and HostAway is a superior fit for my vacation rental business on multiple grounds--business model, pricing, user-friendliness, on-boarding cost/process and overall customer service. I'm a huge fan and highly recommend the product for small to medium-sized vacation rental network operators like me.

HostAway's platform is both robust and user-friendly. Customer Service through my on-boarding agent, Paul, has been fantastic. He patiently answers all my questions, walks me systematically through the platform to train me, and leaves no stone unturned when it comes to helping me tailor the platform to my business needs.

I have no issues with HostAway, but VRBO/HomeAway made integrating my listings into HostAway very difficult. I could never have navigated the change over without the excellent support that HostAway provides.

Good service so far! Recommend!
Would be good if ;
- Calendar’s first day can be change to Monday.
- The site can be changed in other languages.
- Price setting for all the time instead of a limited time.

They were very patient with me, understand and explain on the different way to make it easier for me.
Perfect to manage all the channels in one.

Different price in the start of contract.
The first guy who i talk to told me it costs 100$, and the second one 100 €.

Excellent value PMS with unbeatable customer support. To get technical support on a screen share to walk you through whichever difficulties you may face is brilliant.

Always available for help. A really great platform that does everything you need but for a price that is less than the competition. It's also constantly being improved.

N/A

I love how everything is available on page! easy access to the dashboard, messaging and calendars! I love the feature for adding users such as your cleaning and property managers to the platform and assign tasks! Overall I would recommend this platform and give it a 5 star review!

Easy
Accessible
One platform for all listings
API Integration
Automation
Easy access to dashboard
Unlimited onboarding calls
Great team of onboarding and sales specialist!!

Overall its an excellent platform. As a new user I am still learning so not sure what the cons would be!

I've been using Hostaway for almost 1 year now. My overall experience is great. And I can recommend it to anyone without hesitating!

The new inbox feature is great along with excellent integration with Airbnb. Great customer service is a plus. Always happy with the service!

The integration with Vrbo and booking.com isn't so great. But I hope they are working on it!

Very helpful and answered all my questions. I am getting more comfortable using the management software, but glad I have 24 hour access to tech support in case I need immediate help.

Shabeeb was very helpful and answered all my questions regarding Hostaway functions. Looking forward to my next call tomorrow.

There were some issues with the voice communications. The sound cut in and out a couple times.

Looking forward to a great partnership with Hostaway and see great potential for Host Easy BnB to grow and develop over time. No fear that support is never near.

Fluidity of the platform including 100% connection rate with the channels such as BDC and Air BnB which makes the process of onboarding call quick and responsive. Akeeshan & Paul in the first couple of calls are some of the best onboarding specialists I have ever worked with. As opposed to the previous PMS we were using (Guesty) the patience and clarity offered here provides quick and concise results.

There is only one slight issue with Google meeting that is dependent on the local quality of broadband or internet some loss was experienced with sharing screen in video enabled. Video generally isn't required and only share screen is the main requirement so in our example as Australia has one of the worst ratings in the world for internet speed associated with Telstra there is not bad in any way on Hostaway or for that matter Googles behalf. Just a local provider issue.

So far so good! I am figuring it out with the assistance of one of their onboarding team members. So much easier than the last company that was taking months to get to this point, and I fired them.

So far, they concentrate on helping you get it done quickly, they don't have a format, you just ask what you need to know!

I don't really have any at this time, it's pretty new to me!