What is HubSpot Service Hub?

Software designed to enhance the efficiency and organization of customer service can significantly impact your business. Service Hub enables you to elevate your customer service capabilities instantly, as it encompasses all the tools necessary to impress customers on a grand scale. By utilizing Service Hub™, you can ensure that each customer has a remarkable interaction with your brand, which in turn encourages them to share their positive experiences with others. This strategy fosters the development of a dedicated customer base that consistently supports your enterprise. It is essential to deliver structured customer service that offers thorough and effective solutions, as customers primarily seek assistance rather than being concerned with the internal workings of your company. When your teams lack connectivity, it can lead to misunderstandings and frustration for customers. Service Hub™ helps to eliminate these issues by facilitating a smooth customer journey. With the integrated Conversations inbox, you can consolidate all your communication channels, such as email, forms, live chat, and social media platforms like Facebook Messenger, into one cohesive system. This comprehensive approach not only streamlines communication but also empowers your team to respond to customer inquiries more effectively and promptly.

Pricing

Price Starts At:
$50 per user per month
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Integrations

All HubSpot Service Hub Integrations
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Screenshots and Video

Play Video HubSpot Service Hub Screenshot 1

Company Facts

Company Name:
HubSpot
Date Founded:
2006
Company Location:
United States
Company Website:
www.hubspot.com
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Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

HubSpot Service Hub Categories and Features

Service Request Management Software

Sentiment Analysis Tool

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Customer Success Software

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Self-Service Software

Customer Feedback Software

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Conversational Support Software

More HubSpot Service Hub Categories

HubSpot Service Hub Customer Reviews

Write a Review
  • Reviewer Name: Anis A.
    Position: Ownership Workflow Coordinator
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Perfect for Comprehensive Customer Service Management

    Date: Jan 18 2024
    Summary

    HubSpot Service Hub is a complete solution designed to help organizations efficiently handle customer support. Its self-service features, ticketing system connection, and HubSpot CRM integration make it an invaluable tool for offering first-rate customer assistance.

    Positive

    A single platform for managing customer care is provided by HubSpot Service Hub, which has tools for live chat, knowledge bases, ticketing, and customer feedback among other things. Workflows for support and customer interactions are streamlined by this connection.

    Negative

    For users who are unfamiliar with the platform, there can be a learning curve while implementing HubSpot Service Hub. It is advised that teams receive sufficient training and onboarding to guarantee they can utilize the full possibilities.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Asst. Operations Manger
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Customer support tool with automation capabilities

    Date: Aug 28 2020
    Summary

    Service Hub is a full feature customer support platform which have all the required tool inside the package to offer a seamless customer support experience. It has inbuilt live chat feature which can be used to offer live chat for customers and for each interaction over chat can be created as a ticket in Service Hub. It allows a complete control of ticket routing which can be easily routed to escalation or can be marked as resolved, for all the routing the concerned agent get notification if any ticket is assigned to them. Overall it helps a lot to to manage the customer queries efficiently in a time bound manner.

    Positive

    Service Hub is a platform made for customer support and customer query redressal. All the customer query through email, Facebook chat, support form query, other social media message query are are auto populated as ticket in Service Hub which can be easily tracked and can we use for reference purposes. It offers live chat feature which can be integrated with the website to offer live chat communication.

    Negative

    It is a very credible platform for customer support. No Cons.

    Read More...
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