Social Intents
Provide live chat assistance on your website using the collaboration platforms you're already familiar with, such as Microsoft Teams, Google Workspace, Slack, and Zoom.
Easily create AI chatbots powered by ChatGPT with just a single click, ensuring that your chatbots can step in whenever your agents are not available. You can also develop chatbots for WhatsApp, SMS, and Messenger that can seamlessly transfer conversations to human agents when necessary.
There's no requirement to master new software for customer support. This approach allows you to connect with prospective customers at the moment they seek assistance, boosting your chances of closing more deals and enhancing your online revenue potential. By streamlining customer interactions, you can foster better relationships and drive overall business growth.
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Pylon
Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises.
We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions.
Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns.
If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
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CM.com
Mobile communication and payment solutions are evolving rapidly. By merging messaging platforms like WhatsApp with advanced payment functionalities, we foster the development of Conversational Commerce. Our aim is to assist businesses in enhancing their communication capabilities. Our clients utilize various channels, including voice, SMS, and popular messaging applications such as WhatsApp, Apple Business Chat, and Google RCS. Allowing an AI bot to engage in dialogue enables you to initiate conversations through the preferred channels of your customers. To boost conversion rates, it’s essential to weave commerce seamlessly into these discussions. CM.com stands out as a licensed payment service provider by Apple Pay, Google Pay, and WeChat Pay, offering a comprehensive range of payment solutions compatible with all channels, including Credit Cards and local payment methods like Bancontact. Additionally, CM.com features a ticketing platform designed to assist venues such as museums, stadiums, and festivals in selling and managing various types of tickets efficiently. Furthermore, the Customer Data Platform facilitates personalized marketing strategies, while identity and e-sign solutions guarantee secure authentication for all transactions, ensuring a trustworthy experience for users. Ultimately, this integrated approach empowers businesses to connect with their customers more effectively and securely.
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Odus
Boost your communication effectiveness by utilizing human-like robots to automate calls and messages, which can lead to substantial cost reductions, increased sales, and impressive conversion rates exceeding 25% in voice interactions—all without needing any programming expertise. With the revolutionary DCT solution (Dialogue Contextualization Technology) from Odus.ai, you can nearly eliminate the dependency on support agents, achieving an astonishing 99% operational efficiency. This isn't mere speculation; in just two days, you can set up your automated calls using our user-friendly Dialogue Builder, which requires you to formulate just 30+ questions per topic. There's no need to waste precious time collating excessive information; thanks to Odus's innovative modular design, you can create any required software integration within a week, whether utilizing our SaaS platform or opting for an on-premises solution. Furthermore, you can design chatbots and unlock countless possibilities, accessible across multiple channels such as Web-widget, Messenger, Telegram, Viber, or through your personalized mobile application and website widget. You maintain the flexibility to terminate your subscription whenever you choose, with an uncomplicated month-to-month payment option. Additionally, gain access to powerful analytics that deliver insights into scenarios, conversion rates, and dialogue performance, enabling you to effectively refine your strategies. This all-encompassing methodology guarantees that your communication processes are not only automated but also fine-tuned for maximum effectiveness, ensuring your business remains at the forefront of technological advancements. By adopting this transformative approach, you can significantly enhance customer engagement and operational efficiency.
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