What is IBM Netcool Operations Insight?

IBM® Netcool® Operations Insight leverages artificial intelligence and machine learning to dramatically reduce event noise by automatically grouping related incidents and providing relevant context, which allows for faster resolution and improved operational efficiency. It offers a consolidated view across on-premises, cloud, and hybrid environments, while also providing valuable insights into service performance and the evolving landscape of network and IT infrastructures. By utilizing this solution, organizations can modernize their IT operations and enhance their understanding of quickly changing environments. Additionally, it supports containerized deployment on IBM Cloud Private, offering increased flexibility and scalability. This combination of cutting-edge technologies not only streamlines processes but also equips teams with the ability to respond more effectively to new challenges as they arise. As a result, organizations can maintain a competitive edge in a rapidly evolving technological landscape.

Integrations

All IBM Netcool Operations Insight Integrations
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Screenshots and Video

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Company Facts

Company Name:
IBM
Date Founded:
1911
Company Location:
United States
Company Website:
www.ibm.com/us-en/marketplace/it-operations-management

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

IBM Netcool Operations Insight Categories and Features

Log Analysis Software

IT Management Software

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

More IBM Netcool Operations Insight Categories

IBM Netcool Operations Insight Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Systems Engineer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Extremely powerful, yet pretty complex

    Updated: Feb 18 2021
    Summary

    I like to think of this product as such:

    If you want to run your operations like every other business out there, with the same limitations, impact exposure, and mttr/mttd expectations, go with a cheaper and easier solution.

    However, if you want to differentiate yourself from every other competitor out their by tailoring a solution to your specific business needs and experience better outcomes for customers that rely on your services (whether those customers are internal or external), go with Netcool, and pay the premium both in licensing and in effort.

    Positive

    Anything you can dream of is possible with this product. In contrast to many solutions out on the marketplace today (2021), there is nothing in Netcool that limits you in configuring/customizing the solution for your business needs.

    Negative

    The pro is also a con. The product is fairly complex, and at times, unintuitive. A lot of configuration/customization is done in text files on the file system. Rules for formatting events are powerful, with excellent parsing and regex capabilities, but you must have an administrator with general regex and logic knowledge to tailor the system to your business. These days, however, junior people with these skills are pretty easy to find.

    Read More...
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