ISL Light Remote Desktop Reviews

Overall, we have quite pleased even with the limitations above. Access is sometimes very slow or unavailable. This may however be due to a lack of familiarity or due to password safeguards?

Ability to access medical and other records off site. Recently, we were able to access and forward email health records to a Veterinary Emergency Clinic while I was out of town and unable to physically access my office computers.

There are some records that I have been unable to access however.

Despite this, I have been using ISL for 2 years to provide remote support in my company and it has performed exceptionally well

- Security
- Speed
- Accessibility
The speed and management with which it allows access to the equipment, segmenting and being able to record the sessions works a lot as educational content.

However, I have encountered one disadvantage:
- When the internet connection is lost, the service can take some time to resume

ISL Light is a smart way for remote access of desktop, making it easy for people to work for a common goal. Productivity by the end of the day improve, and profit follows.

ISL Light is aimed for teamwork, bringing all the expertise together. Again, ISL Light saves on office space, since many business operations can be done everywhere.
And the design is friendly, with responsive features.

ISL Light is a brilliant software, whose ideas are unique, and easily operational. But on support, a live chat can be better.

I’ve used this for a number of years and install it for all clients as a backup in case they need help. You can direct clients to download the client for ad hoc remote support.

Unlimited unattended access deployments.
Good value.
Works across all operating systems.
Never had an outage.
Useful admin features.
Fast and works perfectly with Australian internet speeds.

Unlimited plan and the prepaid minutes don’t have a long expiry if you don’t use it often.
Mac needs some permissions granting which can be difficult if clients struggle with system preferences.

Our overall experience is absolutely positive, we highly recommend the software, it is a must-have for all who need remote access to their devices.

Our company is using ISL Remote Desktop for daily connections to our Computers and we are more than satisfied! It is working without any problems, no issues and with very experienced and friendly support, for assistance when you need them. I would highly recommend the Software as it is easy to use, reliable, fast and budget friendly.

There are no cons at all, we really like and highly recommend the software.

Very pleased with the product and the customer service, my wish for the future is an option to buy fewer minutes, or even better longer "shelf life" for minutes.

Easy to set up.
Easy to use.
Responsive.
Good picture quality.
Excellent customer service - Customer support very graciously extended the time for my unused minutes (i had quite a lot left after a year, see cons).

Limited options for pricing.
My use may be an edge case, i find my use is too infrequent to warrant a full year unlimited use, I opted for the 500min "pay per use", and even then found myself at years end with almost 400 mins left.

Like the product architecture. Support is not good. Still have gotten the app to work after purchasing it.

The product works ok when i did the evaluation. Since then I have not been able to get the product to work correctly.

The support is not very good. I have not been able to get a support person on the phone and get help tp get the product installed.

Selfhosting is possible for a very low price, Excellent support, Good documentation, works like it should.

As I'm very pleased with this solution I don't know what to write here.

This is one of the best admin support tools I've used over the past 20 years. Just would be nice to have more than one connection at a time. Two thumbs up!

Secure reliable tool for admin support. Tools are very good too. Support multiple monitors easily.

Would like to have more than one connection per account. It's just too pricey to have the ability to remote control more than one device at a time.

We are very satisfied with this product. We use a standalone server for our customers and everything works perfectly 24/7/365.

GUI is really simple for use.
Wide platform support.
Nice interface for administration and complete logging.
Nice servicedesk in case of support.

What's not to like :) except from price, which is competitive with other products, there is no cons here.

We are just using the "Remote Solution" Feature out of the many in our company and we are very satisfied with it.
We know ISLonline is a reliable partner.

- Ease of use
- No Problems hosted on virtualized server on premise
- Excellent Support via Chat, Telco Or Remote Access
- User Acceptance is high
- The price performance ratio is very good .

Complex Configuration Options:
==> but ISLOnline Support does an excellent job from the beginning

We use ISL software for quite some years in our company. It is good addition to other remote desktop solutions so we are planning to keep using your solution since it servers our purpose very well.

We liked the flexibility of ISL Team who offered us additional licenses for use during Corona crisis, which helped a lot in process of transforming our company to start working from home.

For administrator we didn't find option to create shortcut on desktop to establish connection to individual computer. Older versions had this feature by default while in new version session expires.

Very good experience in comparison to other products in that cost range and a good support team with quick response with solving problems also with 3rd party companies.

Quick connection process with email invitation possibility.
Your own base of non-attended access computers with access. Management based on log-on name.
Group actions - changing passwords, etc.
Dual monitor support 1:1.

There could be administrators Name behind the mouse, like Anydesk.

Excellent application and support.

Easy to use.

There is nothing negative.

We use also Mobile App for assistance and support.
Works great on Samsung android devices and Windows.

Easy
Simplicity of usage and start of session.
ISL AlwaysOn enables also RDP access.
Works great on Samsung android devices and Windows.
Great work ISL!

Huawei does not support control of remote help.
We did not check other brands.

Great program, for us who have been using it for over 5 years, it is just what we need to support our customers. It is much more affordable than the competition and has the same functionalities.

We have been using it for more than 5 years and whenever we are offered other support and remote management software we try it and it is not as complete as this one with this tight price.
It always works properly.
It is our main tool.
Easy to use with ticket number and insurance for the end customer.

Sometimes there is some implantation that takes longer than it should.

ISL Light Remote is the workhorse of our office. We use it every day almost all day and frequently evenings and nights supporting our customers. It also gives us the freedom to access our office computers from anywhere. We really appreciate the simple, fixed pricing and its clean, accessible interface.

We have used ISL for 5 years, so we are highly familiar with it features and quality. Pros include:
* Flat price with no limit on the number of unattended access installs. We don't have to pay for adding more customer machines.
* Easy, fast connections.
* Great compatibility with Windows, Mac, Linux, Android and iOS.
* Control panel is easy to navigate.
* Ability to give subcontractors controlled access to specific machines.
* Support is rarely if ever needed. When it is, it is fast and well-informed.
* Work very smoothly in the office using the desktop control panel app and elsewhere using the web-based control panel.

ISL Online includes at no extra charge its Groop virtual meeting service. It seems clunky, not up to the high standards of the reviewed product, ISL Light Remote Desktop. It is not relevant to the reviewed product, but I couldn't think of any cons for ISL Light Remote Desktop itself.

I recommend it! Simple to use and simple to install. And it offer many features for customization...

- simple installation
- great security
- able to manage control
- don't use big resources
- mobile phone also support

I wouldn't have nothing negative to write.
You become addicted to it ;)

Recommended to all. Helpful tool for Corona challenges. Thanks to xLab for providing us with useful help in a short time frame.

Accessibility, responsiveness, easy usage, RDP over ISL, help center. Fast and stable remote access.

It takes a little time to establish complete environment of all managed computers.

The tool is my best ally when it comes to providing professional remote support. We optimize resources with your advanced chat, since some levels of my support are solved by this means. The meeting module is our best option to hold all kinds of conferences or webinars. And finally, the most important of the points and without taking away from the others, is the security scheme with the tool account.

It is a very simple tool to administer, easy to parameterize and with highly advanced features and concepts to provide the best support performance to internal and external users of my organization.

Sharpness in work sessions.