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What is ISL Light Remote Desktop?

ISL Light is an intuitive remote desktop application designed for users who prioritize security. With its exceptional value and performance, it serves as a robust tool for IT professionals and support teams to address issues from a distance through options like remote assistance, unattended access, or mobile screen sharing. The software is compatible across various platforms and features 256-bit encryption for secure sessions, along with all essential remote access functionalities. Additional capabilities include session recording, chat, video calling, multi-monitor support, file transfers, and comprehensive reporting. Users enjoy the flexibility of selecting between cloud-based or on-premise solutions. Notably, the ISL Online license imposes no restrictions on the number of clients, workstations, or users that can be supported, making it a versatile choice for diverse industries. This software is particularly trusted in sectors such as banking, healthcare, government, and insurance, where security and reliability are paramount. Its versatility and feature-rich design make ISL Light a valuable asset for any organization looking to enhance their remote support capabilities.

Pricing

Price Starts At:
$125/year
Price Overview:
ISL Online offers a 15-day free trial, no credit card required. Pay per Use: $125/year; Cloud: starting at $34.90/month (billed annually); Self Hosted (on-premise): starting at $44.90/month (billed annually). The license is billed per concurrent user, however there are no limits on the number of users and devices, allowing access to unlimited workstations and remote computers with only one license.
Free Trial Offered?:
Yes

Integrations

All ISL Light Remote Desktop Integrations

Screenshots and Video

Play Video Control a computer remotely Connect to an unattended computer Start a remote support session Enter the access password Offer mobile device support

Company Facts

Company Name:
ISL Online
Date Founded:
2001
Company Location:
Slovenia
Company Website:
www.islonline.com
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
On-Prem
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Bulgarian
Chinese (Mandarin)
Croatian
Czech
Danish
Dutch
English
French
German
Hebrew
Italian
Japanese
Korean
Latvian
Lithuanian
Norwegian
Persian
Polish
Portuguese
Romanian
Russian
Serbian
Slovenian
Spanish
Swedish
Vietnamese
View All

ISL Light Remote Desktop Categories and Features

Screen Sharing Software

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Remote Work Software

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Remote Support Software

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Desktop Software

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

IT Management Software

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

ISL Light Remote Desktop Customer Reviews

Write a Review
  • Reviewer Name: Igor P.
    Position: IT manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    ISL Remote desktop

    Date: Jun 10 2020
    Summary

    Very good.

    Positive

    Ease of use, client deployment, support, licensing.

    Negative

    Some problems when cloning desktops with preinstalled ISL. Resolved issue with support team.

    Read More...
  • Reviewer Name: Larry J.
    Position: I.T. Network Administrator
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great Product

    Date: Jun 19 2020
    Summary

    This is a great product! I held a webinar for other schools in our state very soon after at-home learning was implemented. I highly recommended this product to them. I cannot imagine a better solution for our needs!

    Positive

    We adopted this solution when our previous solution became unreasonably expensive. We have never looked back! We are a small school system. If we had not implemented this solution before instituting at-home learning, I cannot imagine what we would have done. This amazing product allowed my team to seamlessly transition from at-school learning to at-home learning!

    We like the ease-of-use and the very small training curve for our staff.

    Negative

    The admin portion of the product could be a bit more intuitive, but other than that, we like everything about the product!

    Read More...
  • Reviewer Name: Adam G.
    Position: Director
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    ISL Online Saves Me from Other Remote Solutions!

    Date: Jun 12 2020
    Summary

    I have been using ISL daily on multiple platforms and machines for over 3 years. Year after year we renew because there simply is not a better product than this.

    Positive

    - Multiple Platform Options
    - Light resource usage
    - Light resource usage options
    - Pricing is excellent
    - Easy to deploy and use

    Negative

    There are no cons when compared against other products.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Principal
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Lightweight, Fast, Intuitive

    Date: Jun 12 2020
    Summary

    Tremendous. Much happier with this for MSP remote management than Splashtop, TeamViewer, and the like. That is even considering how terrible it is to setup on macOS.

    Positive

    Great customer service
    They've been very responsive to our needs
    Extremely lightweight
    I don't know of an app with a smaller footprint
    Easy to setup
    Everything that you can configure stares you in the face
    Nice security features
    I felt like it was easy to restrict agents and setup 2FA

    Negative

    We support Apple-lovin' lawyers. This product is a nightmare to setup on macOS. We actually rely on a single TeamViewer account to make the initial connection, then setup unattended access for ISL Online.

    Note: Windows does not have this issue.

    Read More...
  • Reviewer Name: Mladen P.
    Position: IT Support
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    ISL Light is great!

    Date: Jun 12 2020
    Summary

    We are using this product for several years and are very satisfied with it. Our customers are also very happy for having quick support from out site.

    Positive

    Easy to use, customer friendly, fast connection and great support. It also works well behind firewalls.

    Negative

    Perhaps a more intuitive monitor choice when the customer uses more of them.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Ceo
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Perfect Solution for Self-Hosted Remote Support and Service

    Updated: Jun 09 2020
    Summary

    We use the self-hosted conference proxy and we are very happy with this solution for now and there is still so much to discover.

    Positive

    First of all, the simplicity and intuitive design of the tools combined in the solution are very helpful for evaluation. We have been searching for a self-hosted solution with the option for support und upgrades. In fact that was one of about 15 criteria, that where all full filled immediately. Likewise support for mobiles, data privacy compliance (EU DSGVO), customized design (for corporate design), easy to use for customers and supporters/operators and at the same time being able to change specific parameters for system administrator and operate behind firewall and proxies, the documentation and video tutorials (youtube channel) are great ... Best of all for us was the friendly and very helpful support!

    Negative

    The possibilities to configure the system are huge. The preferences in the administration backend could be extended with the explanations from the documentation. It is okay if you have two tabs open - one with the doc, one with the admin panel, but I would prefer to have both combined. And some icons in the backend would be fine. Even though the video tutorials and online documentations are up-to-date and a big help for getting in touch with the system as an operator, there are only a few (not enough) videos for the administrators to learn about the "deep stuff". But I guess there will be some more, soon ;)

    Read More...
  • Reviewer Name: Kevin K.
    Position: Owner / Operator
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    My Favorite Support Platform

    Date: Jun 12 2020
    Summary

    From my first use of the ISL family of support tools I was sold. Very easy to reach out to so done in need, fairly inexpensive, and a solid performer I have learned to completely depend on.

    Positive

    You can support nearly every device from any device. Very reasonably priced. Has never let me down once.

    Negative

    Having worked with just about all available tools for remote support, I don't really have anything bad to report.

    Read More...
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