What is ISL Light Remote Desktop?
ISL Light is an intuitive remote desktop application designed for users who prioritize security. With its exceptional value and performance, it serves as a robust tool for IT professionals and support teams to address issues from a distance through options like remote assistance, unattended access, or mobile screen sharing. The software is compatible across various platforms and features 256-bit encryption for secure sessions, along with all essential remote access functionalities. Additional capabilities include session recording, chat, video calling, multi-monitor support, file transfers, and comprehensive reporting. Users enjoy the flexibility of selecting between cloud-based or on-premise solutions. Notably, the ISL Online license imposes no restrictions on the number of clients, workstations, or users that can be supported, making it a versatile choice for diverse industries. This software is particularly trusted in sectors such as banking, healthcare, government, and insurance, where security and reliability are paramount. Its versatility and feature-rich design make ISL Light a valuable asset for any organization looking to enhance their remote support capabilities.
Pricing
Starter: $16.90/month, 1 user, 10 managed devices;
Cloud: starting at $34.90/month, 40 users, 1000 managed devices;
Premium: $54.90/month, unlimited users and devices;
Self Hosted (on-premise): starting at $44.90/month, unlimited users and devices.
Integrations
Screenshots and Video
Company Facts
Product Details
Product Details
ISL Light Remote Desktop Categories and Features
Screen Sharing Software
ISL Online offers a reliable and secure solution for screen sharing during remote assistance, enabling IT experts to monitor and take control of a user's device to resolve technical issues. Technicians have the capability to navigate between different screens, exchange files, and communicate via text or audio/video options. The platform allows for sessions to be recorded, paused, resumed, or reassigned to different operators as needed. It is compatible with various operating systems, including Windows, macOS, Linux, iOS, and Android. With robust security measures such as AES 256-bit end-to-end encryption, two-factor authentication (2FA), single sign-on (SSO), comprehensive audit logs, session recording, and role-based access controls, ISL Online is designed to meet the needs of professional support settings where security and accountability are paramount.
Remote Work Software
ISL Online offers a secure solution for remote access to workplace computers, catering to organizations with remote, hybrid, or decentralized teams. Authorized personnel can connect to remote devices running Windows, macOS, or Linux from any location, while IT support teams can assist users with technical difficulties as they arise. The ISL AlwaysOn feature allows for seamless unattended access, eliminating the need for someone to be physically present at the remote machine. Users can easily transfer files, manage multiple displays, and utilize RDP or SSH tunneling without the hassle of configuring a VPN or altering firewall settings. ISL Online is offered in various formats, including cloud-based, self-hosted, and Managed Private Cloud solutions. Its robust security measures encompass AES 256-bit end-to-end encryption, two-factor authentication, single sign-on, comprehensive audit logs, and role-based access controls.
Remote Support Software
ISL Online is a versatile remote support application tailored for IT support desks, managed service providers (MSPs), and businesses requiring assistance across various operating systems including Windows, macOS, Linux, iOS, and Android. Support technicians can deliver real-time assistance through features like remote control, file transfer, navigation across multiple monitors, chat capabilities, audio and video communication, session recording, seamless session transfer, and executing commands remotely. For ongoing support scenarios, the ISL AlwaysOn feature allows for unattended access. It is possible to initiate connections without the need for VPNs or extensive firewall modifications. ISL Online offers deployment options in the cloud, through self-hosting, or as a Managed Private Cloud, complemented by robust security measures such as AES 256-bit end-to-end encryption, two-factor authentication (2FA), single sign-on (SSO), audit logging, and role-specific access controls.
Remote Desktop Software
ISL Online is a robust remote desktop solution that facilitates secure access—both attended and unattended—to devices running on Windows, macOS, Linux, iOS, and Android platforms. This software is widely utilized by IT professionals, managed service providers, and large organizations to remotely connect, control, troubleshoot, and manage systems from virtually anywhere. Key functionalities encompass file transfers, navigation across multiple monitors, session recording, remote command execution, RDP and SSH tunneling, as well as continuous unattended access through ISL AlwaysOn. Users can initiate connections without the need for VPN configurations or intricate firewall adjustments. ISL Online offers options for cloud deployment, self-hosting, or managed private cloud solutions, and mobile applications are provided at no extra charge with both Cloud and Server licenses.
IT Management Software
ISL Online empowers IT departments and Managed Service Providers (MSPs) to efficiently oversee remote access in diverse device environments. With the ISL AlwaysOn feature, teams can easily deploy unattended access agents in bulk, categorize computers into specific groups, and connect to systems under management without needing any user intervention. This platform offers a range of functionalities, including remote command execution, RDP and SSH tunneling, session recording, detailed audit logs, two-factor authentication (2FA), single sign-on (SSO), and role-based access management. Additionally, ISL Online is compatible with various IT service management (ITSM), remote monitoring and management (RMM), professional services automation (PSA), and endpoint management tools, including ServiceNow, Microsoft Intune, Barracuda RMM, Autotask PSA, HaloITSM, SuperOps, and PDQ Connect. Users can choose from several deployment methods, such as cloud-based, self-hosted, or Managed Private Cloud solutions.
ISL Light Remote Desktop Customer Reviews
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
ISL Remote desktop
Date: Jun 10 2020SummaryVery good.
PositiveEase of use, client deployment, support, licensing.
NegativeSome problems when cloning desktops with preinstalled ISL. Resolved issue with support team.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Great Product
Date: Jun 19 2020SummaryThis is a great product! I held a webinar for other schools in our state very soon after at-home learning was implemented. I highly recommended this product to them. I cannot imagine a better solution for our needs!
PositiveWe adopted this solution when our previous solution became unreasonably expensive. We have never looked back! We are a small school system. If we had not implemented this solution before instituting at-home learning, I cannot imagine what we would have done. This amazing product allowed my team to seamlessly transition from at-school learning to at-home learning!
We like the ease-of-use and the very small training curve for our staff.NegativeThe admin portion of the product could be a bit more intuitive, but other than that, we like everything about the product!
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
ISL Online Saves Me from Other Remote Solutions!
Date: Jun 12 2020SummaryI have been using ISL daily on multiple platforms and machines for over 3 years. Year after year we renew because there simply is not a better product than this.
Positive- Multiple Platform Options
- Light resource usage
- Light resource usage options
- Pricing is excellent
- Easy to deploy and useNegativeThere are no cons when compared against other products.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Lightweight, Fast, Intuitive
Date: Jun 12 2020SummaryTremendous. Much happier with this for MSP remote management than Splashtop, TeamViewer, and the like. That is even considering how terrible it is to setup on macOS.
PositiveGreat customer service
They've been very responsive to our needs
Extremely lightweight
I don't know of an app with a smaller footprint
Easy to setup
Everything that you can configure stares you in the face
Nice security features
I felt like it was easy to restrict agents and setup 2FANegativeWe support Apple-lovin' lawyers. This product is a nightmare to setup on macOS. We actually rely on a single TeamViewer account to make the initial connection, then setup unattended access for ISL Online.
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Note: Windows does not have this issue. -
Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
ISL Light is great!
Date: Jun 12 2020SummaryWe are using this product for several years and are very satisfied with it. Our customers are also very happy for having quick support from out site.
PositiveEasy to use, customer friendly, fast connection and great support. It also works well behind firewalls.
NegativePerhaps a more intuitive monitor choice when the customer uses more of them.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Perfect Solution for Self-Hosted Remote Support and Service
Updated: Jun 09 2020SummaryWe use the self-hosted conference proxy and we are very happy with this solution for now and there is still so much to discover.
PositiveFirst of all, the simplicity and intuitive design of the tools combined in the solution are very helpful for evaluation. We have been searching for a self-hosted solution with the option for support und upgrades. In fact that was one of about 15 criteria, that where all full filled immediately. Likewise support for mobiles, data privacy compliance (EU DSGVO), customized design (for corporate design), easy to use for customers and supporters/operators and at the same time being able to change specific parameters for system administrator and operate behind firewall and proxies, the documentation and video tutorials (youtube channel) are great ... Best of all for us was the friendly and very helpful support!
NegativeThe possibilities to configure the system are huge. The preferences in the administration backend could be extended with the explanations from the documentation. It is okay if you have two tabs open - one with the doc, one with the admin panel, but I would prefer to have both combined. And some icons in the backend would be fine. Even though the video tutorials and online documentations are up-to-date and a big help for getting in touch with the system as an operator, there are only a few (not enough) videos for the administrators to learn about the "deep stuff". But I guess there will be some more, soon ;)
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
My Favorite Support Platform
Date: Jun 12 2020SummaryFrom my first use of the ISL family of support tools I was sold. Very easy to reach out to so done in need, fairly inexpensive, and a solid performer I have learned to completely depend on.
PositiveYou can support nearly every device from any device. Very reasonably priced. Has never let me down once.
NegativeHaving worked with just about all available tools for remote support, I don't really have anything bad to report.
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