Atera IT Autopilot
Atera IT Autopilot is an advanced AI-driven autonomous IT support agent designed to help IT teams overcome challenges caused by increasing ticket volumes, shrinking staff, and growing demands for immediate resolution. By automating routine IT support and complex troubleshooting tasks, it enables employees to self-resolve issues, significantly cutting down on helpdesk backlogs and freeing IT staff to focus on strategic projects. The platform delivers instant, human-like assistance through a variety of channels including user portals, email, Slack, and Microsoft Teams, guaranteeing 24/7 support coverage with a remarkable first response time of 0.1 seconds. IT Autopilot also offers smart assistance features, device and cloud support, whitelisted software management, and escalates more difficult problems to technicians as needed. Comprehensive reporting and analytics empower IT teams with insights to monitor performance and optimize workflows. With integrations available for essential IT functions like backup, security, and network monitoring, the solution fits seamlessly into existing IT environments. IT Autopilot helps reduce IT workloads by up to 40%, saving technicians hours daily and mitigating burnout. Its autonomous operations ensure business continuity even outside traditional working hours, boosting overall productivity. The platform complies with governance frameworks and ethical standards to safeguard data and maintain responsible AI use. Ultimately, Atera IT Autopilot transforms IT support by combining AI efficiency with human oversight to deliver reliable, scalable, and continuous service.
Learn more
Assembled
With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.
Learn more
Tidio
Tidio is a leading customer support solution that combines live chat, chatbot automation, and AI-powered agents to help businesses deliver fast, scalable service. With an intuitive interface and advanced automation tools, Tidio supports over 800,000 businesses around the world.
Engage visitors in real time via chat and manage conversations across email, Messenger, Instagram, and other channels—all within a unified dashboard.
Boost support efficiency with built-in ticketing features that seamlessly integrate with chatbots and live agents.
Design custom chatbot workflows using a no-code visual editor to automate FAQs, collect leads, and send targeted messages.
Utilize Lyro, Tidio’s smart conversational AI, to automatically handle up to 64% of customer queries with human-like understanding.
Easy to launch and operate—no coding needed. Fully GDPR-compliant and built for growth, whether you’re running an e-commerce store, SaaS platform, or service-based business. Comes with a 7-day free trial.
Highlights:
• Live Chat – Real-time communication via website widget and social platforms
• Help Desk – Centralized inbox for all channels
• Chatbots – Automate lead capture, support tasks, and FAQs
• AI Agent – Intelligent responses through Lyro, Tidio’s virtual assistant
• Multichannel Support – Connects with Shopify, WordPress, social apps, and more
Tidio is praised for its user-friendly design, visual chatbot builder, and fast setup. Flexible pricing plans are available to suit businesses of any size.
Learn more
Kaily
Kaily is a cutting-edge platform that leverages artificial intelligence to enable businesses to design and implement no-code, omnichannel conversational agents that go beyond conventional chatbots by not only answering inquiries but also autonomously carrying out tasks such as managing customer support, engaging with potential clients, facilitating sales, troubleshooting issues, scheduling appointments, and optimizing workflows. This platform provides continuous conversational interactions across a range of channels, including web widgets, WhatsApp, email, mobile apps, Slack, voice calls, and public web pages, while also supporting integration with real-time business data sources to ensure that agents deliver accurate and contextually appropriate responses and actions. Furthermore, Kaily includes an agent builder that allows users to customize AI agents to reflect their brand's identity and mimic the behaviors of their top-performing staff members. By utilizing data connectors, agents can tap into live databases or CRM systems to access the most up-to-date information and perform actions, while no-code AI workflows facilitate the initiation of concrete outcomes, such as CRM updates or support ticket creation, based on conversational inputs, thereby enhancing operational efficiency. This holistic approach not only elevates customer engagement but also optimizes business processes, establishing Kaily as an essential resource for contemporary organizations. In essence, Kaily transforms the way businesses interact with their customers while simultaneously driving productivity and effectiveness across various operational fronts.
Learn more
