CallShaper
An All-In-One Call Center Solution
CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations.
The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing.
CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
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iDenfy
An all-encompassing solution for confirming identities, detecting fraud, and ensuring compliance is now available. iDenfy employs a three-tiered approach to identity verification, safeguarding startups, financial institutions, online gambling platforms, streaming services, rideshare companies, and various other digital enterprises from identity fraud. This method effectively shields organizations from the most harmful types of identity fraud that can occur.
The platform provides an extensive range of fraud prevention tools, such as business verification, proxy detection, fraud scoring, and anti-money laundering (AML) screening, alongside ongoing monitoring and NFC verification, among other services to combat fraud. Since its inception prior to the establishment of AML, GDPR, and various fraud regulations, iDenfy has been at the forefront of the identity verification industry, mastering the complete verification process by integrating AI biometric recognition with meticulous manual checks to confirm the authenticity of users.
Utilize our ID verification software to potentially reduce identity verification expenses by up to 40%, as you will only incur costs for successful verifications. By employing iDenfy, businesses not only enhance their security measures but also streamline their operational efficiency.
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RealValidito
RealValidito offers an extensive array of tools designed for the real-time validation and verification of data, significantly boosting the accuracy and efficiency of business communications. Their prominent service, the phone validator, enables users to verify the authenticity, activity status, and correct formatting of phone numbers while distinguishing between mobile, landline, VoIP, and toll-free categories. This service also provides essential carrier and regional information, empowering businesses to refine their outreach strategies more effectively. Among their diverse offerings, RealValidito includes a DNC (Do Not Call) lookup to identify numbers associated with known TCPA litigators, a gender lookup tool that predicts the likely gender based on a name, and a ZIP code lookup to validate postal codes and acquire pertinent geographic data. These resources are accessible through user-friendly APIs and support bulk validation via CSV uploads, making them ideal for organizations of all sizes. Additionally, utilizing these tools allows businesses to improve their communication precision and compliance, fostering stronger connections with their desired audiences. Ultimately, RealValidito equips companies with the necessary resources to enhance their overall communication strategies and engage with customers more meaningfully.
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Experian Phone Verification
Experian offers a Phone Verification service that validates landline numbers in line with the North American Numbering Plan (NANP) and checks the status of mobile phone numbers across networks. Utilizing advanced algorithms, our technology carefully analyzes both U.S. and Canadian landlines, correcting any discrepancies related to area codes and formats while also standardizing the numbers per NANP specifications. This validation process is vital for effective data management, contributing to improved customer service, enhanced efficiency, significant cost reductions, and increased accuracy in form completion rates. By ensuring that only verified phone numbers are retained in your database, organizations can uphold strong communication links with their customers and prospects alike. Additionally, our validation solution is crafted to help adhere to relevant regulations, guaranteeing that your operations align with industry standards. Ultimately, this service not only bolsters the integrity of your data but also cultivates trust and dependability in your communication practices, thereby enhancing overall business relationships. In a world where accurate information is paramount, this service proves to be an indispensable asset for any organization focused on growth and customer satisfaction.
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