What is Instant Housecall?
Customers can easily start a tech support session by either downloading a small application or clicking an icon on their desktop, which removes the necessity for prior installation. This setup grants you immediate access to their computer. After the remote support session is completed, future access can only occur with their explicit consent, which ensures that clients feel secure and valued. In case you are not available, customers can designate a 12-hour timeframe during which you can connect while their computer is left unattended. Moreover, you can receive notifications via text when a customer is prepared for help. By selecting a client from a list, you can connect to their computer any time, as long as you have obtained one-time permission for unattended access, facilitating repeated assistance as needed. Additionally, clients have the ability to leave messages, request to connect with another team member, or even set up an automatic connection when you log in. This allows you to view and control your customer's computer as if you were physically present, thus offering a smooth and effective support experience. Such a level of convenience and adaptability greatly improves the productivity of your tech support services, making it easier for both you and your clients. Ultimately, this system not only enhances user satisfaction but also streamlines operational efficiency.
Pricing
Price Starts At:
$29 per user per month
Free Trial Offered?:
Yes
Integrations
No integrations listed.
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Company Facts
Company Name:
Instant Housecall
Date Founded:
2005
Company Location:
Canada
Company Website:
www.instanthousecall.com
Product Details
Deployment
SaaS
Windows
Mac
Training Options
Online Training
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
Instant Housecall Categories and Features
Remote Support Software
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback