What is IntouchCX™ Platform?
The IntouchCX™ Platform brings surveys, mystery shops, audits and inspections into one connected view, helping multi-location brands understand how operations influence customer experience.
Key features include:
● Integrated data across programs for a complete view of performance
● Real-time dashboards by region, location, channel, or program
● Predictive analytics that reveal satisfaction drivers and forecast outcomes
● Case management tools to assign, monitor, and resolve issues faster
● Automated workflows and alerts that improve execution and reduce costs
● Enterprise integrations with Salesforce, Slack, APIs, and other systems
● Scalable architecture with role based access and performance rollups
With all programs connected, leaders can identify issues sooner, compare results clearly, and focus teams on the actions that matter most. The platform helps improve satisfaction, strengthen compliance, increase operational consistency, and show the business return of every improvement.
Pricing
Free Trial Offered?:
Yes
Integrations
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Screenshots and Video
Company Facts
Company Name:
Intouch Insight
Date Founded:
1992
Company Location:
United States & Canada
Company Website:
www.intouchinsight.com
Product Details
Deployment
SaaS
Windows
Mac
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
IntouchCX™ Platform Categories and Features
Customer Success Software
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Customer Satisfaction Software
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Loyalty Software
CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
Customer Experience Software
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis