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What is Jotform?

With the trust of over 25 million users globally, Jotform serves as a comprehensive platform that enhances data gathering, automates workflows, and facilitates online sales without requiring any coding skills. Utilizing Jotform’s intuitive drag-and-drop Form Builder, companies can easily design personalized forms and surveys to gather leads, contact details, payments, appointments, and e-signatures. Users can select from a library of more than 10,000 templates tailored for various purposes, such as feedback forms or event registrations, or opt to create their own unique forms from the ground up. The platform’s sophisticated features, including conditional logic, autoresponders, and compatibility with over 200 integrations, significantly optimize operational processes.

Moreover, Jotform's AI-driven Agents provide immediate customer support by assisting users during the form submission journey, addressing inquiries, and ensuring a seamless experience, which minimizes the reliance on manual support. With the addition of Jotform’s Store Builder, businesses can establish an online storefront to market products, services, and subscriptions, as well as collect donations and process payments through a wide array of over 30 payment gateways. Furthermore, tools like the Approvals feature, PDF Editor, and Report Builder empower organizations to convert gathered data into insightful actions and streamline workflows for enhanced productivity. This multifaceted approach makes Jotform a vital resource for businesses seeking to improve their operational efficiency and customer engagement.

Pricing

Price Starts At:
$34 per month
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Jotform provides an API
All Jotform Integrations

Screenshots and Video

Play Video Jotform Screenshot 1 Jotform Screenshot 2 Jotform Screenshot 3 Jotform Screenshot 4 Jotform Screenshot 5 Jotform Screenshot 6

Company Facts

Company Name:
Jotform
Date Founded:
2006
Company Location:
United States
Company Website:
www.jotform.com
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Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Catalan
Chinese (Simplified)
Danish
English
Finnish
German
Hungarian
Italian
Japanese
Norwegian
Polish
Portuguese
Romanian
Russian
Spanish
Swedish
Turkish
Ukrainian
View All

Jotform Categories and Features

eCommerce Software

Jotform Store Builder empowers businesses to swiftly and effortlessly establish an online store without any coding skills. Its intuitive drag-and-drop interface allows users to personalize their storefront, add products, set pricing, and enhance the shopping experience. Users can offer a variety of items, services, subscriptions, and even accept donations, all while processing payments through more than 40 payment gateways, including PayPal and Stripe. The platform includes beneficial features such as order management, instant sales notifications, and a smooth checkout process that doesn't require customers to create accounts. With a library of over 300 customizable store templates and various integration options, Jotform makes it simple and secure for businesses to get their online stores up and running.

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Workflow Management Software

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Survey Software

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Spreadsheet Software

Jotform Tables serves as a comprehensive solution tailored for businesses looking to gather, structure, and oversee data with ease. This versatile tool enables users to effortlessly gather information through forms, bring in pre-existing data, or add new entries manually into personalized tables. Collaboration is made simple with features that allow users to share workspaces and monitor updates as they happen. With enhanced functionalities such as various column types, adaptable views, and automated workflows, companies can handle their data management tasks more proficiently. Additionally, Jotform Tables facilitates automatic PDF generation, straightforward data export options, and compatibility with over 200 applications, all aimed at optimizing data handling and enhancing team productivity.

Analytics
Audit Trail
Calculators
Charting
Multi-User Collaboration
Templates

Registration Software

Activity Registration
Attendance Management
Badge Management
Calendar Management
Class Registration
Contact Management
Event Registration
Form Builder
Group Registration
Marketing Management
Online Registration
Onsite Registration
Payment Processing
Refund Automation
Self Check-In
Surveys & Feedback

Process Documentation Software

Patient Intake Software

PDF Editors

Jotform PDF Editor empowers organizations to effortlessly generate high-quality PDF documents based on the responses gathered from forms. Featuring an intuitive drag-and-drop interface, users can craft personalized PDFs that convert data into well-designed invoices, contracts, event registrations, and much more. With access to over 1,700 templates or the option to build a document from the ground up, sharing PDFs via email, cloud services, or social networks is a breeze. The platform also includes fillable PDF forms and offers features such as customization, electronic signatures, and conditional logic, ensuring that your documents maintain a professional appearance while being easy to share. Additionally, it streamlines operations by automatically producing PDFs for every form submission, enhancing time management and workflow productivity.

Access Controls / Permissions
Annotations
Commenting / Notes
Compare Side-by-Side
Customizable Branding
Delete Pages
Electronic Signature
Forms Management
Full Text Search
Merge / Append
Offline Access
Optical Character Recognition (OCR)
Rearrange Pages
Rotate Pages
Watermarking

PDF Software

Annotations
Convert to PDF
Digital Signature
Encryption
Merge / Append
PDF Reader
Watermarking

Online Quiz Makers Software

Online Form Builders

Jotform is a user-friendly, no-code solution that has gained the trust of more than 30 million users globally. It features a robust form builder designed to assist businesses in gathering data effectively. With an extensive selection of over 10,000 templates, you can easily create personalized forms, surveys, and online shops tailored for leads, payments, registrations, and other purposes, all without needing any coding skills. Jotform integrates effortlessly with more than 150 business applications, including CRMs, email platforms, and payment processors, streamlining your workflows. Furthermore, Jotform's AI Agents can enhance customer service by helping users, responding to inquiries, and facilitating smooth form submissions. The platform also includes features to convert collected data into insightful reports, PDFs, and automated approval workflows, boosting efficiency and minimizing manual tasks.

Artificial Intelligence
Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys

Nonprofit Software

Accounting
Committee Management
Donor Management
Dues Management
Event Management
Fundraising Management
Member Database
Membership Management
Social Media Management
Volunteer Management

No-Code Development Platform

AI-Assisted Development
Business Process Automation
Collaborative Development
Data Aggregation and Publishing
Deployment Management
Drag & Drop
Integrations Management
Iteration Management
Performance Monitoring
Requirements Management
Templates
Visual Modeling
Web / Mobile App Development
Workflow Management

NPS Software

Market Research Software

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Higher Education Software

Admissions Management
Alumni Management
Assessment Management
Curriculum Management
Faculty / Staff Management
Financial Aid Management
Fundraising Management
Housing Management
Scheduling
Student Information / Records
Student Portal

Healthcare Software

HIPAA Compliance Software

Access Control / Permissions
Audit Management
Compliance Reporting
Data Security
Documentation Management
For Healthcare
Incident Management
Policy Training
Remediation Management
Risk Management
Vendor Management

Government Software

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Forms Automation Software

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Employee Recognition Software

Goals
Leaderboards / Activity Tracking
Manager-to-Peer Recognition
Mention Management
Nominations
Peer-to-Peer Recognition
Performance Management
Rewards Catalog
Rewards Points
Social Recognition
eCards

Employee Engagement Software

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Drag and Drop App Builders

Donation Management Software

Campaign Management
Donation Tracking
Donor Database
Event Management
Gift Management
Grant Management
In-Kind Donations
Matching Donations
Mobile Donations
Online Donations
Pledge Management
Receipts / Statements
Recurring Donations
Volunteer Management

Document Management Software

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Digital Signature Software

Jotform Sign is an intuitive electronic signature platform designed to help businesses efficiently create, distribute, and gather signatures on documents within minutes. This tool enables users to seamlessly convert PDFs into electronic signing documents and obtain signatures securely from any location at any time. With features like automated workflows, users can send documents for signing and automatically store them in cloud storage for convenient access. Companies can personalize their documents, incorporate signature fields, and send them to multiple signers effortlessly. Jotform’s secure environment guarantees that all signatures are legally binding and adhere to a variety of regulations, including eIDAS, the e-SIGN Act, and UETA.

Audit Trail
Authentication
Auto Reminders
Customizable Templates
Document Analytics
Mobile Signature
Multi-Party Signing
Progress Tracking
Task Progress Tracking

Data Entry Software

Abbreviation Detection
Data Capture and Transfer
Data Cleansing
Data Entry Verification
Data Search Flexibility
Duplicate Detection
Flexible Search
Image Entry
Library Conversion
Mis-Keyed Variation Detection
Phonetic Variation Detection

Data Collection Software

Customer Feedback Software

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Business Process Automation Tool

App Makers

Jotform Apps offers a user-friendly, no-code platform that simplifies the process of app creation for businesses. With its intuitive drag-and-drop interface, users can design fully customizable applications without any coding skills. This tool enables the integration of forms, widgets, and various services into a single cohesive app, perfect for gathering data, scheduling meetings, managing payments, and streamlining workflows. Companies can tailor their apps by incorporating their logos, color schemes, and other branding elements, and they can easily share their creations via links, QR codes, or social media channels. The apps are compatible with smartphones, tablets, and desktops, allowing users to gather information conveniently from anywhere at any time. Additionally, Jotform provides a library of over 600 templates to help kickstart the app development process for diverse business purposes.

Collaboration Tools
Compatibility Testing
Deployment Management
Drag & Drop
For eCommerce
Forms Creation
Iteration Management
Mobile Apps
No-Code
Pre-Built Templates
Visual Modeling
Web Apps
Workflow Management

AI Agents

Jotform AI Agents are sophisticated automated customer support solutions designed to deliver immediate assistance through various platforms, including phone, chat, voice, and popular messaging services like WhatsApp and Messenger. With a user base exceeding 25 million globally, Jotform allows organizations to seamlessly incorporate AI-powered agents into their operations without the need for programming skills. These AI agents can assist with a range of functions, such as helping users complete forms, responding to inquiries, and automating processes like scheduling and email communications. Featuring more than 7,000 customizable templates, businesses can tailor the look and feel of their AI agents to align with their branding. Jotform's AI-driven Agents enhance operational efficiency by offering round-the-clock support, minimizing response times, and elevating customer satisfaction through multi-language capabilities and real-time performance tracking.

AI Agent Builders

The Jotform AI Agent Builder is an innovative solution that empowers businesses to develop and tailor AI-driven customer service representatives without any coding knowledge. This versatile tool enables companies to create AI agents that assist users in navigating forms, respond to common inquiries, schedule appointments, and send out automated email communications. These intelligent agents can be integrated into multiple communication platforms, such as phone calls, chat interfaces, and messaging applications like WhatsApp and Messenger. With extensive customization capabilities, businesses can modify the agent's tone, behavior, and visual design to reflect their brand identity. Offering support for multiple languages and round-the-clock service, these AI agents significantly enhance operational efficiency, minimize response times, and boost customer satisfaction levels.

More Jotform Categories

AI Customer Support Agents

Jotform AI Agents are sophisticated automated solutions crafted to deliver immediate and smart customer assistance through various platforms, such as phone, chat, and popular messaging applications like WhatsApp and Messenger. These AI-powered agents are capable of performing a variety of tasks, including assisting users with forms, responding to inquiries, and automating functions like appointment scheduling. Businesses have the flexibility to personalize the look and functionality of their AI agents to align with their brand’s image. Offering support in multiple languages and operating around the clock, Jotform AI Agents enhance customer satisfaction, minimize response times, and optimize workflows. Moreover, they integrate effortlessly with forms to guarantee precise data collection and an improved user experience.

Jotform Customer Reviews

Write a Review
  • Reviewer Name: Wendy S.
    Position: CEO
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Mobile Pay, Inc.

    Date: Jul 21 2021
    Summary

    It is an amazing system and I love it! I have had to build custom designs and this system allows that to be facilitated very easily.

    Positive

    So easy to use and versatile. The features allow for customized functionalities for each merchant and support has been great!

    Negative

    I really don't have any cons for this program at this time.

    Read More...
  • Reviewer Name: Matt K.
    Position: Owner
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy and efficient for our business

    Date: Sep 01 2021
    Summary

    JotForm allows us to quickly and efficiently gather the information we need, and then automatically log that data in our CRM as well as forward the data to all necessary parties.

    Positive

    I own a large real estate team, and JotForm has become a very valuable tool. We use JotForm for all of our internal and external processes as it allows my team to accomplish many tasks from our website. We love how it integrates with our CRM, and I love that I have so much control over how the forms work. It has become our go-to.

    Negative

    I wish other systems would even further integrate so I can create forms for a single point of data entry in my business.

    Read More...
  • Reviewer Name: Morgan S.
    Position: Head of Operations
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Getting Solar Leads

    Date: Jun 15 2021
    Summary

    I have been using a number of software applications at various startups and I had a really good time with jot form. Overall, I give it 5 stars.

    Positive

    As a solar company that's trying to establish itself online, jot forms were a real lifesaver. It was easy to set up. We hand a landing page for potential customers. Perfect solution.

    Negative

    For me and my team, we don't have any complaints with jot form.

    Read More...
  • Reviewer Name: Tracy W.
    Position: Senior Director
    Has used product for: 2+ Years
    Uses the product: Yearly
    Org Size (# of Employees): 10,000 - 19,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Extremely User-Friendly

    Date: Sep 08 2021
    Summary

    Great experience in developing forms to manage large to small stakeholder groups. I find that it is useful for large institutions to small businesses and entrepreneurs.

    Positive

    Great templates, several functions, and the ability to adapt forms for future use. I found that the information gathered is also reported in several formats to increase the user's ability to communicate results.

    Negative

    It would be ideal to have more ways to customize with personal images.

    Read More...
  • Reviewer Name: Jack F.
    Position: Consultant
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Not Just a Form Tool!

    Date: Sep 09 2021
    Summary

    JotForm is much more than a form tool. eCommerce, advanced boolean logic and branching are excellent. And it embeds beautifully as an html object in existing websites.

    Positive

    One good example is a sophisticated Thanksgiving dinner order form we built for a local restaurant. There were 9 options of entrees, sides and deserts and it had to be easy to use for customers who's average age is 65+. It was a huge success for the restaurant and super easy to use for the customer!

    Negative

    The only thing I don't like about JotForm is the frightening alien cat-like avatar!

    Read More...
  • Reviewer Name: Dustin L.
    Position: Operations
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy to use and lots of options out of the box. Great Product!

    Updated: Oct 19 2021
    Summary

    Because Jotform doesn't require Salesforce integration and can be a completely standalone product, I would recommend it to anyone, especially small businesses on a budget, who need to get a form up and working fast.

    Positive

    Compared to other forms and form builders, Jotform is WAY easier to use. They make building forms very simple and if you want to design them to fit your brand... also very easy. I'd say they are like Canva for forms. The biggest pro though is that their forms actually work and so far without fail.

    Negative

    The only con I've seen so far is integrating with Salesforce. We're actively working with JotForm to figure this out, but it seems to be more of a salesforce issue than Jotform. The only thing that would've been helpful is a heads up about how the salesforce integration needs earlier in the process. I didn't find out until I built my form and then tried to connect it that I found an issue.

    Read More...
  • Reviewer Name: Eoin G.
    Position: Owner
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Highly Extensible Web Form Solution

    Date: Jul 27 2020
    Summary

    JotForm has taken webforms to the next level with the large of preformatted templates and highly configurable form elements. You can add an "Address" element without having to add each line. The collected data can easily be synced to 3rd party databases. The large number of community and 3rd party widgets has really extended Jotform's use.

    Positive

    JotForm has a high number of preformatted templates and highly configurable form elements. The predesigned color schemes are great, but can be highly customized to match your branding. The HIPAA security and data encryption mean that Jotform can be used to collect Protected Health Information (PHI) and personal information like Tax ID numbers securely.

    Negative

    Jotform just launched a new product which may resolve my primary con: Limited formatting of the notification email information. We wanted to exclude blank fields. This was not possible last time I checked a couple of months ago.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: SMM Manager
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Cross platform responsive form builder

    Date: Oct 05 2020
    Summary

    Pre built templates like form templates, card form templates are available which can be used in building or creating forms very easily and quickly. Some of its main features are assign forms, mobile forms, secure forms, HIPPA forms, pdf editor, online payment, reports builder etc. Seamlessly integrates with email and web site.

    Positive

    Jotform is an easiest way to build a form online. This software can create and publish forms from any device. Highly customisable features. Automatic daily works. Save lots of time and energy and efforts. It also helps in collecting payments online with security. Easy to install, publish and setup.

    Negative

    Feature rich with customisable interface software. No cons till now.

    Read More...
  • Reviewer Name: Shane M.
    Position: CEO
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Very Customizable

    Date: Oct 14 2020
    Summary

    Super customizable with CSS and the support team helps to provide custom CSS when needed.

    Positive

    Easy to embed into our website.

    Negative

    I don't have CSS knowledge which makes a lot of things hard. Fairly ugly out of the box user interfaces

    Read More...
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