What is KIX?

KIX Service Software is the innovator behind KIX, a leading open-source service management solution. Currently, it serves more than 400 clients across various industries, catering to both IT service management and customer support functions.

The platform is versatile, allowing deployment on either local servers or within cloud environments. In addition to its powerful and customizable core functionalities—which include a ticketing system, asset management, a self-service portal, a knowledge base, reporting capabilities, and dashboards—KIX also offers a wide range of extension options. This flexibility allows for the integration of sophisticated features, such as professional field service management, maintenance tracking, automated device monitoring, adherence to 15 ITIL® 4 practices, time tracking, and other enhancements.

Our dedicated team works closely with clients to evaluate their operational processes, implement the software effectively, and develop custom extensions tailored to their specific needs. Furthermore, we provide comprehensive support services and a specialized training curriculum designed to optimize user engagement. We actively participate in prominent industry organizations, including the Open Source Business Alliance, BITKOM, and itsmf, promoting collaboration and innovation within the realm of service management. By engaging in these initiatives, we strive to enhance our offerings continuously and maintain our leadership position in the evolving market. Additionally, our commitment to understanding client feedback allows us to innovate and adapt to future challenges effectively.

Pricing

Price Starts At:
$33 per month
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Integrations

No integrations listed.
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Screenshots and Video

KIX Screenshot 1
KIX Screenshot 1

Company Facts

Company Name:
KIX Service Software
Date Founded:
2006
Company Location:
Germany
Company Website:
www.kixdesk.com

Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
On-Prem
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

KIX Categories and Features

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal