Most contact centers are stitched together from tools that don't talk to each other — a phone system here, a chatbot there, a support queue that loses context the moment it changes hands. Dialpad Contact Center replaces that patchwork with one AI-native platform where voice, digital, and human agents work from the same intelligence.
The difference is agentic action. Rather than summarizing a call after the fact, Dialpad's AI agents reason through the issue in real time and carry it to resolution on their own — no handoff required unless one actually adds value. Voice and data stop living in separate silos, so every channel feeds the same connected picture of the customer.
That connected picture gets smarter with use. Dialpad is already past 775 million AI recaps, and every conversation adds to a base of intelligence that keeps improving resolution speed, agent output, and customer satisfaction over time. It's all run through Dialpad's Guardian layer, which keeps AI behavior secure, auditable, and within the boundaries enterprises expect.
The result: up to 80% of tickets resolved without a person touching them, and a support team that spends its time on the cases that actually need human judgment — intelligence doing the routine work, people handling what matters.
Skeptical an AI contact center can deliver on that? Dialpad's Proving Ground lets you pilot and measure real ROI before you commit, rather than adopting on promises alone.
Learn more
Gemini Enterprise Agent Platform is an advanced AI infrastructure from Google Cloud that enables organizations to build and manage intelligent agents at scale. As the evolution of Vertex AI, it consolidates model development, agent creation, and deployment into a unified platform. The system provides access to a diverse library of over 200 AI models, including cutting-edge Gemini models and leading third-party solutions. It supports both low-code and full-code development, giving teams flexibility in how they design and deploy agents. With capabilities like Agent Runtime, organizations can run high-performance agents that handle long-duration tasks and complex workflows. The Memory Bank feature allows agents to retain long-term context, improving personalization and decision-making. Security is a core focus, with tools like Agent Identity, Registry, and Gateway ensuring compliance, traceability, and controlled access. The platform also integrates seamlessly with enterprise systems, enabling agents to connect with data sources, applications, and operational tools. Real-time monitoring and observability features provide visibility into agent reasoning and execution. Simulation and evaluation tools allow teams to test and refine agents before and after deployment. Automated optimization further enhances agent performance by identifying issues and suggesting improvements. The platform supports multi-agent orchestration, enabling agents to collaborate and complete complex tasks efficiently. Overall, it transforms AI from a productivity tool into a fully autonomous operational capability for modern enterprises.
Learn more
Y Build
Y Build is a collaborative platform tailored for entrepreneurs and product development teams, incorporating specialized AI agents to create a cohesive environment that supports planning, building, assessing, and executing product launches. This structure ensures that teams can keep track of context, approvals, and deliverables seamlessly in their workflows, reducing the confusion typically linked to disjointed AI interactions. By retaining human oversight in decision-making and approval stages, these AI agents are able to collaborate effectively with teams on concrete product-related tasks, boosting productivity and fostering unity. In essence, Y Build not only simplifies the process for teams but also leverages AI's potential to enhance their overall performance. As a result, teams find themselves better equipped to achieve their objectives efficiently while benefiting from advanced technological support.
Learn more
Qoder
Qoder is an advanced coding platform tailored for authentic software development, elevating standard code completion by incorporating sophisticated context engineering along with intelligent AI agents that have an in-depth understanding of your project. It allows developers to delegate complex, asynchronous tasks using its Quest Mode, where agents work autonomously to deliver comprehensive results, while also enhancing functionality through Model Context Protocol (MCP) integrations that interface with various external tools and services. Moreover, Qoder’s Memory system records coding styles, project-specific insights, and reusable context to ensure outputs remain consistent and pertinent to the project throughout the development lifecycle. Developers also have the option to engage in chat for guidance or code suggestions, maintain a Repo Wiki for gathering knowledge, and manage AI behavior through Rules to keep AI-generated work secure and well-directed. This blend of context-aware automation, agent delegation, and customizable AI behavior not only empowers teams to think critically and code more efficiently but also nurtures an environment conducive to innovation and collaboration. By harnessing these capabilities, Qoder transforms the coding experience, making it more streamlined and closely aligned with the unique requirements of each individual project while promoting a culture of continuous improvement and learning.
Learn more
