Google Cloud Speech-to-Text
An API driven by Google's AI capabilities enables precise transformation of spoken language into written text. This technology enhances your content with accurate captions, improves the user experience through voice-activated features, and provides valuable analysis of customer interactions that can lead to better service. Utilizing cutting-edge algorithms from Google's deep learning neural networks, this automatic speech recognition (ASR) system stands out as one of the most sophisticated available. The Speech-to-Text service supports a variety of applications, allowing for the creation, management, and customization of tailored resources. You have the flexibility to implement speech recognition solutions wherever needed, whether in the cloud via the API or on-premises with Speech-to-Text O-Prem. Additionally, it offers the ability to customize the recognition process to accommodate industry-specific jargon or uncommon vocabulary. The system also automates the conversion of spoken figures into addresses, years, and currencies. With an intuitive user interface, experimenting with your speech audio becomes a seamless process, opening up new possibilities for innovation and efficiency. This robust tool invites users to explore its capabilities and integrate them into their projects with ease.
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QEval
QEval is an innovative cloud platform that assists call centers in efficiently managing their quality assurance and compliance requirements. It boasts essential features such as online coaching integration for agents, role-specific access controls, secure recordings, and comprehensive trend analysis. Serving as a multifunctional and intelligent tool for quality monitoring and performance management in contact centers, QEval employs cutting-edge artificial intelligence alongside real-time speech analytics to deliver valuable insights and analytics. This platform enhances the coaching process by providing timely training updates and improving visibility into coaching methodologies, advancing beyond traditional checkbox evaluations. By utilizing AI-powered speech analytics, QEval reveals critical performance insights, including emotional indicators, thereby elevating call center quality monitoring and enabling more effective coaching for agents. Furthermore, this approach not only optimizes performance but also enriches the overall training experience within the call center environment.
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TrulyNatural
Sensory is a pioneer in the realm of embedded neural network-enabled speech recognition, positioning itself as a top player in the creation and refinement of speech recognition software that functions effectively on minimal resources and low MIPS consumption. Their rich experience and continuous advancements have led to the development of the first embedded large vocabulary continuous-speech recognizer (LVCSR), which competes with the performance of cloud-based alternatives. Unlike typical voice recognition systems in smartphones and mobile devices—such as those using voice assistants like Alexa, Google Assistant, Siri, and Cortana—Sensory’s technology is built directly into devices, negating the need for a Wi-Fi connection. Many users favor solutions that operate independently of cloud services for superior speech recognition, while others seek a hybrid model that merges both client and cloud functionalities for enhanced performance. As privacy, efficiency, and bandwidth concerns mount, there is an increasing inclination toward edge processing, thus amplifying Sensory’s importance in the industry. This trend not only boosts functionality but also meets the demand for improved user control over personal data, making Sensory's innovations more significant than ever. Ultimately, the company's commitment to advancing speech recognition technology positions it as a crucial player in a rapidly evolving market.
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Xdroid Voice Analytics
Xdroid facilitates the digital evolution of contact centers by offering voice and text solutions that leverage artificial intelligence and machine learning.
We gather all customer interactions automatically, delivering consistent, objective insights and information about every conversation. With our advanced semantic capabilities, keyword recognition, and emotion analysis, organizations can enhance customer experience, boost agent retention and productivity, and maintain compliance effectively.
By utilizing our cutting-edge and competitive solutions, contact centers can gain a deeper understanding of customer journeys, thereby achieving comprehensive 360-degree views of their clientele. This holistic perspective ultimately leads to better service delivery and increased customer satisfaction.
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