Most contact centers are stitched together from tools that don't talk to each other — a phone system here, a chatbot there, a support queue that loses context the moment it changes hands. Dialpad Contact Center replaces that patchwork with one AI-native platform where voice, digital, and human agents work from the same intelligence.
The difference is agentic action. Rather than summarizing a call after the fact, Dialpad's AI agents reason through the issue in real time and carry it to resolution on their own — no handoff required unless one actually adds value. Voice and data stop living in separate silos, so every channel feeds the same connected picture of the customer.
That connected picture gets smarter with use. Dialpad is already past 775 million AI recaps, and every conversation adds to a base of intelligence that keeps improving resolution speed, agent output, and customer satisfaction over time. It's all run through Dialpad's Guardian layer, which keeps AI behavior secure, auditable, and within the boundaries enterprises expect.
The result: up to 80% of tickets resolved without a person touching them, and a support team that spends its time on the cases that actually need human judgment — intelligence doing the routine work, people handling what matters.
Skeptical an AI contact center can deliver on that? Dialpad's Proving Ground lets you pilot and measure real ROI before you commit, rather than adopting on promises alone.
Learn more
An All-Inclusive Solution for Efficient File Orchestration and Management Across Edge, Data Center, and Cloud Storage
PeerGFS offers a uniquely software-driven approach tailored to tackle the complexities of file management and replication in multi-site and hybrid multi-cloud setups.
With over 25 years of industry experience, we focus on file replication for organizations with distributed locations, providing numerous advantages for your operations:
Increased Availability: Attain elevated availability through Active-Active data centers, whether they are hosted on-premises or in the cloud.
Edge Data Security: Protect your essential data at the Edge with ongoing safeguards to the central Data Center.
Boosted Productivity: Facilitate distributed project teams by granting them rapid, local access to essential file resources.
In the current landscape, maintaining a real-time data infrastructure is crucial for success.
PeerGFS effortlessly meshes with your current storage solutions, accommodating:
High-volume data replication across linked data centers.
Wide area networks that often experience lower bandwidth and increased latency.
You can take comfort in knowing that PeerGFS is built for ease of use, ensuring that both installation and management are straightforward tasks.
Moreover, our commitment to customer support means you’ll always have assistance when needed.
Learn more
smartShift
SmartShift stands out as an advantageous choice for SAP clients transitioning from ECC to S/4HANA. Its innovative, AI-driven technology provides secure and optimized code in a matter of weeks, significantly faster than the months typically needed by traditional methods. SmartShift has earned the trust of numerous large-scale SAP customers globally, successfully converting more than 3,300 SAP systems and handling over 3 billion lines of code. The efficiency and reliability of SmartShift make it a compelling option for businesses aiming to modernize their SAP environments.
Learn more
Cove Data Protection
Cove Data Protection, previously known as Nable Backup, offers comprehensive protection for servers, applications, databases, workstations, and Microsoft 365 data. With an option to store your backups in cloud storage across 30 global data centers, the service provides various flexible recovery choices, which include file, folder, and level recovery, as well as virtual and bare-metal restoration. You can streamline administrative tasks by managing all your backups from a single dashboard, accommodating every customer along with their devices and data types. Additionally, automated recovery testing ensures backup verification through screenshots, enhancing the reliability of your data protection. With features like TrueDelta compression, deduplication, and WAN optimization, daily backups are both efficient and swift, making it easier to manage data securely. Ultimately, Cove Data Protection simplifies the process of safeguarding your data while ensuring it remains quick and dependable.
Learn more
