Pylon
Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises.
We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions.
Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns.
If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
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Guru
Guru is an intelligent AI knowledge layer built for enterprise trust.
It organizes your company’s information from tools like Slack, Microsoft Teams, Salesforce, Google Drive, and more, providing verified, cited answers inside the apps employees already use.
Guru automatically maintains accuracy through expert verification and permission inheritance, helping people and AI systems rely on the same consistent, up-to-date knowledge.
By connecting everything your organization knows and keeping it trustworthy, Guru eliminates wasted search time and drives smarter, faster decisions.
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Zoho Desk
Experience immediate joy and quick communication with Zoho Desk's integrated Chat widget, enabling rapid responses to customer inquiries. The chat feature embedded within Zoho Desk ensures that you are readily available to assist customers who may struggle to find information in your Help Center. Customers can quickly reach out to your agents for prompt answers and support, enhancing their experience. For more intricate issues, agents have the ability to transform chat discussions into tickets, ensuring proper tracking and resolution. All context from chat interactions is stored, eliminating any potential delays in service. Furthermore, chat tickets can be assigned to your team's reliable specialists, promoting accountability. Zoho Desk also facilitates the delegation of tickets from various channels to designated agents and teams, streamlining workflow and enhancing efficiency, ultimately contributing to customer peace of mind. This seamless integration fosters a more connected relationship between your team and clients.
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PDF Complete
Learning Center. Enhance your engagement with your PDF software! Explore a variety of PDF features and take advantage of numerous instructional videos alongside written manuals. Frequently Asked Questions. Check out our collection of commonly asked questions for helpful information regarding PDF Complete products and any support issues you may have. Software Access. Start using PDF Complete immediately! You can download our free demo for a test run, or access your purchased software downloads anytime through your MyAccount section. Help Desk. Visit the Help Desk for prompt answers to any support-related questions. Additionally, you have the option to submit a support ticket to communicate with a member of our technical assistance team. Learning Center. Gain access to essential tutorials to become proficient with your PDF Complete software. Navigate to Corporate Edition 4 Tutorials > Navigate to Office Edition 4.2 Tutorials > Knowledge Base / Frequently Requested Information. Delve into our knowledge base to find solutions to frequent inquiries. PDF Watermark Information. Learn why a PDF watermark may show up on your documents and discover methods to eliminate it. Troubleshooting Activation Problems. Should you experience any activation problems, our detailed guide will help you tackle them with ease. Furthermore, we are committed to ensuring that your experience with our products is smooth and efficient.
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