ScreenMeet
4.5 out of 5 stars
(36 Ratings)
ScreenMeet provides a comprehensive range of secure, web-based tools for remote assistance and screen sharing, aimed at improving customer service and IT support. Its features include remote desktop access, live audio and video support, co-browsing, and asynchronous screen recording, enabling agents to provide seamless assistance to both customers and employees. Additionally, it seamlessly integrates with leading ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, ensuring a cohesive support experience. Tailored for large enterprises, ScreenMeet prioritizes security, scalability, and flexibility, making it an excellent choice for businesses looking to enhance support efficiency and boost customer satisfaction. By leveraging these tools, organizations can create a more connected and responsive service environment.
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4.9 out of 5 stars
(8 Ratings)
ARGOS Identity helps compliance and operations teams verify people and review documents with two products: ARGOS ID Check and ARGOS Omni.
With ARGOS ID Check, users verify themselves in a hosted flow: they capture their ID, take a selfie and pass a liveness check, and the result arrives as approved, rejected or pending. Behind it, ID Check reads 4,000+ ID document types from 200+ countries, checks the ID for forgery, matches the face to the ID photo, screens users against sanctions and PEP lists and keeps monitoring them. Your team sets the approval thresholds and custom policy rules, and cases that need judgment go to reviewers as pending.
With ARGOS Omni, a Review Ops Agent, reviewers write their criteria in plain language. Omni turns them into a playbook and reviews each case the way the team would: it checks that the required documents are there, extracts and compares the data, screens names against AML watchlists, and returns verified, rejected or pending_review with the reason and evidence for every decision. Teams use it for business customer onboarding (KYB), vendor onboarding, corporate telecom subscription review and insurance claims.
Pricing is usage-based and quoted by sales.
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Onfido
How can companies confirm the presence of genuine individuals online? Onfido, part of Entrust, assists businesses in verifying authentic identities through the integration of AI and expertise in identity verification. By simply submitting an ID and a photograph, customers can validate their identity from any location. This process not only enhances the security of your business but also equips you with essential information. Through this method, a user's digital profile can seamlessly connect to their real-world identity using just their ID and facial recognition. Additionally, you have the option to re-verify a user's account or authenticate them via a selfie. Onfido's identity verification solutions have enabled numerous businesses to increase user onboarding, decrease instances of fraud, and allow internal teams to focus on other priorities. Implementing robust identity verification and authentication strategies can significantly contribute to achieving your business objectives. Our AI-driven technology effectively identifies whether a government-issued ID is legitimate or fraudulent and matches it against facial biometrics, providing companies with the necessary security and confidence to onboard customers remotely and securely. This comprehensive approach not only fosters trust but also streamlines the onboarding process for users.
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LexisNexis Voice Biometrics
LexisNexis Voice Biometrics provides a remarkable authentication solution tailored for organizations and government bodies that frequently engage in numerous high-risk transactions, whether they occur remotely or through call centers. Similar to how a fingerprint works, a voice biometric or "voice print" recognizes individuals by examining the distinct sound characteristics, patterns, and rhythm of their voice. This service not only enhances security during remote, high-stakes transactions but also ensures a smooth experience for customers. By implementing LexisNexis® Voice Biometrics, organizations can bolster security measures, elevate customer satisfaction, and reduce the costs and risks associated with remote authentication methods. This advanced voice biometric authentication system, when paired with our identity verification solutions, offers a robust framework for secure enrollment and access for returning users in contact centers. As a result, businesses can achieve improved reliability in their transaction processes while embracing this innovative technology. Furthermore, the integration of such solutions paves the way for a more secure and efficient operational environment.
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