What is Lugg?

Every Lugg service features two skilled and thoroughly vetted luggers dedicated to delivering a five-star experience. They ensure that your belongings are securely loaded, transported, and delivered with utmost care. You have the flexibility to schedule your Lugg service up to 30 days ahead or request on-demand assistance, with arrivals possible in as little as half an hour. After your Lugg is completed, you can rate your luggers and even leave a tip for outstanding service directly through the app. Your move is safeguarded by a robust multi-million dollar insurance policy from the moment we take custody of your items. Lugg provides a convenient connection to seasoned movers and a truck whenever you need support. This service is an excellent alternative to traditional moving options, such as truck rentals or attempting the work yourself, since our app connects you with independent, vetted luggers who excel in moving, hauling, and junk removal. With Lugg, you can rest assured that your moving experience will be not only efficient and convenient but also secure and worry-free. The combination of professional service and user-friendly technology makes Lugg a standout choice for anyone needing help with their move.

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Screenshots and Video

Lugg Screenshot 1

Company Facts

Company Name:
Lugg
Company Location:
United States
Company Website:
lugg.com

Product Details

Deployment
iPhone
iPad
Android
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Lugg Categories and Features

Moving Software

Billing & Invoicing
Claims Management
Customer Management
Dispatch Management
Employee Management
Fleet Management
International Moves
Interstate Moves
Job Management
LTL / Shared Truckload
Lead Management
Local Moves
Military / GSA Moves
Quotes / Estimates
Storage Management
Work Order Management

Lugg Customer Reviews

Write a Review
  • Reviewer Name: Donald M.
    Position: Customer
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Bait and Switch company

    Date: Aug 22 2023
    Summary

    Impossible to speak to a dispatch or representative or any human. all chat bots. They kill you with the "per hour" rate, so you’re victim to how quickly the movers move you items. And they do kill your wallet.

    Positive

    On time... that’s about it.

    I feel bad for any future customers that get sucker punched with all of the hidden costs and slow moving, per minute workers. OUCH $$$$ !!!!!

    Negative

    Switch and bait company.

    Lugg was recommended by Manhattan Mini Storage corporate office.

    I created an account on Lugg. I answered their questionnaire regarding all items to be moved and the conditions of my building and the distance. 6 city blocks

    Lugg gave me an estimate of 527.00
    (2 men) and a choice of vehicle.

    They said 2 hours for the move.

    When the 2 men arrived they started moving my items ( pre packed ) to the van. They were slow moving.

    Then the men drove 6 blocks into Manhattan Mini Storage and unloaded my items in an empty loading dock. They spent 1 hour slowly unloading my items and poorly stacked them into unit.

    Over 4 hours! 2 more hours than required.

    Lugg will NEVER give you a solid concrete estimate.

    The customer (ME) is at the mercy of how fast they work.

    A $527.00 estimate,, turned into $900 plus a tip! So double the cost! $1100.00

    You CANNOT reach a person at this company to discuss your move or something pertaining to you move… it’s all robot chats.

    CUSTOMER BEWARE!

    This company is a total rip off !!
    Date of experience: August 19, 2023

    Read More...
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