What is Lugg?
Every Lugg service features two skilled and thoroughly vetted luggers dedicated to delivering a five-star experience. They ensure that your belongings are securely loaded, transported, and delivered with utmost care. You have the flexibility to schedule your Lugg service up to 30 days ahead or request on-demand assistance, with arrivals possible in as little as half an hour. After your Lugg is completed, you can rate your luggers and even leave a tip for outstanding service directly through the app. Your move is safeguarded by a robust multi-million dollar insurance policy from the moment we take custody of your items. Lugg provides a convenient connection to seasoned movers and a truck whenever you need support. This service is an excellent alternative to traditional moving options, such as truck rentals or attempting the work yourself, since our app connects you with independent, vetted luggers who excel in moving, hauling, and junk removal. With Lugg, you can rest assured that your moving experience will be not only efficient and convenient but also secure and worry-free. The combination of professional service and user-friendly technology makes Lugg a standout choice for anyone needing help with their move.
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Lugg Customer Reviews
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Bait and Switch company
Date: Aug 22 2023SummaryImpossible to speak to a dispatch or representative or any human. all chat bots. They kill you with the "per hour" rate, so you’re victim to how quickly the movers move you items. And they do kill your wallet.
PositiveOn time... that’s about it.
I feel bad for any future customers that get sucker punched with all of the hidden costs and slow moving, per minute workers. OUCH $$$$ !!!!!NegativeSwitch and bait company.
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Lugg was recommended by Manhattan Mini Storage corporate office.
I created an account on Lugg. I answered their questionnaire regarding all items to be moved and the conditions of my building and the distance. 6 city blocks
Lugg gave me an estimate of 527.00
(2 men) and a choice of vehicle.
They said 2 hours for the move.
When the 2 men arrived they started moving my items ( pre packed ) to the van. They were slow moving.
Then the men drove 6 blocks into Manhattan Mini Storage and unloaded my items in an empty loading dock. They spent 1 hour slowly unloading my items and poorly stacked them into unit.
Over 4 hours! 2 more hours than required.
Lugg will NEVER give you a solid concrete estimate.
The customer (ME) is at the mercy of how fast they work.
A $527.00 estimate,, turned into $900 plus a tip! So double the cost! $1100.00
You CANNOT reach a person at this company to discuss your move or something pertaining to you move… it’s all robot chats.
CUSTOMER BEWARE!
This company is a total rip off !!
Date of experience: August 19, 2023
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