What is Mandata Go?
Why put in extra effort when the perfect TMS can handle the workload for you? It streamlines operations, reduces administrative burdens, automates everyday tasks, and closely monitors all your activities, ensuring that no dollar or opportunity slips through the cracks.
By automating your manual processes, you can remove tedious tasks, conserve precious time, and create a detailed digital audit trail from job planning to proof of delivery (POD), allowing you to concentrate on effectively managing and growing your business.
You have the ability to oversee your entire operation while simultaneously keeping both employees and clients informed about the status of shipments in real time. Furthermore, customers benefit from a user-friendly self-service portal to check their job statuses, which removes the need to contact the depot for updates, thereby improving overall efficiency and enhancing customer satisfaction.
This seamless integration ultimately leads to a more productive work environment and fosters stronger relationships with your clients.
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Mandata Go Customer Reviews
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Worst transport management system
Date: Jul 17 2023SummaryWe, as Freightx, cannot express enough our sheer frustration and disappointment with Mandata, a transport management system. Our experience with this software has been nothing short of a nightmare, leaving us feeling scammed, deceived, and utterly fed up.
From the very beginning, we were promised a range of features that were meant to streamline our operations. However, none of these so-called features worked correctly, rendering them utterly useless. Instead of saving us time and effort, Mandata forced us into a never-ending cycle of double-entry data in both Mandata and Xero. How is that supposed to be helpful?
The invoice system provided by Mandata is a complete disaster. Not only are the invoices devoid of any crucial details, but our customers are struggling to make sense of them. How are they supposed to know which data or collection/delivery point corresponds to each job? And to add insult to injury, there isn't even an option to include a simple reference from the customer or ourselves. It's a mind-boggling level of incompetence.
Creating customer accounts in Mandata only to have to duplicate the effort in Xero is an absolute farce. We were promised efficiency, but what we got was a convoluted mess that wasted even more of our precious time. It's an insult to expect us to work twice as hard for no good reason.
But let's not even get started on the abysmal proof of delivery (POD) process. Mandata failed spectacularly in its grand promises to attach PODs to Xero. Instead, we were left with a confusing mishmash of poor details and an absurd choice of using Mandata's email address rather than our own. Needless to say, our customers were left utterly baffled by the entire ordeal.
What truly takes the cake in this whole sorry affair is Mandata's audacity to lie and deceive us. We were assured that the £600 onboarding fee, which felt like a complete scam in the first place, would be refunded. Yet, here we are, with unanswered emails and empty promises. The utter lack of integrity and professionalism demonstrated by the Mandata team is disgraceful.
To put it bluntly, Mandata is nothing short of a group of scammers and liars. We wholeheartedly advise anyone considering this software to steer clear. Our experience has been a nightmarish descent into frustration and despair. Save yourself the headache and explore other transport management system options. Trust us, you'll thank us later.PositiveOnly the drivers app can be used to send jobs to the drivers and they can take a picture of the POD but for this you can use any other £10/month app.
NegativeNothing is a positive for this app including that the salesman are lying to you and make all kind of promises and when you are using the software it is a disaster.
Read More...Official Mandata Go ResponseDate: Jul 24 2023
Dear Alan, We’re sorry you’re feeling disappointed with our team and transport management system. We want to help you to resolve the problems you’re experiencing. The challenges you’ve described regarding invoicing and proof of delivery, do not accurately reflect the functionality our systems provide, and we’d love the opportunity to provide further training to help you understand the system so you can get the most from your Mandata software. To answer the points you’ve raised in your review: Invoicing: There are 10 standard invoice design templates in our Go TMS. You’re able to choose any templates which best suit your requirements. Invoice templates include Customer Order Number, Job number, Qty, Weight, Volume, Rate and Amount, Collection and Delivery address details. You can also add a further 2 references, depending on your customer’s needs. We also offer a custom invoice design service if none of these templates are suitable. Invoice addresses: Invoices are sent from donotreply@mandata.co.uk as standard, but a different email address can also be shown to the recipient with some small set up in the Go TMS. For example, yourname@yourdomain <donotreply@mandata.co.uk>. Proof of delivery process/Driver’s app: With the driver’s app you’re able to send all work you’ve planned from the TMS to your driver’s smartphone. Drivers can then capture digital signatures on the app, and/or take photographic images of paperwork, if required. This information is stored behind every job in your system automatically, saving you time. The Go TMS can also automatically send POD PDF files to your customers at the point of collection/delivery, keeping your customers informed. They can also be emailed to your accounting partner or other contacts you require, along with invoices via email, and the 'invoice' information (not the PODs themselves) can subsequently be passed to Xero via API (for clarification, no TMS on the market can currently do this due to limitations by your chosen accounting provider, which is why the sales team would not have offered this as a feature). That said, our Implementation and Sales Teams have reached out to offer you an alternative solution, free of charge, which will enable your accountant to view the POD PDFs they need. Our team would be keen to re-run your training program covering the relevant points you’ve raised, at no cost to you, as the right use of our TMS can greatly support your business. Please connect with the Mandata contact who supported you during implementation, so that we can help you to move forwards with our software. With kind regards Your Mandata Customer Team
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