What is Melinda?

Melinda is a sophisticated conversational AI that employs artificial intelligence, natural language processing, and machine learning technologies to replicate human-like dialogues and engage with customers in a seamless manner. This AI-powered chatbot serves organizations by closing communication gaps between businesses and their clients, facilitating new dialogue channels, and actively showcasing products and services. Alongside popular AI communication tools, Melinda integrates advanced Robotic Process Automation technology, allowing the chatbot to function effectively as a communication resource while adeptly handling user inquiries. Drawing on Sirma’s substantial expertise as a trusted software provider within the banking industry, Melinda exemplifies a next-generation conversational AI platform capable of developing various banking bots that undertake diverse tasks and responsibilities. Furthermore, this groundbreaking platform not only enhances customer interaction but also optimizes service delivery, ensuring that users benefit from prompt support customized to their specific requirements. As such, Melinda stands out as a transformative solution that caters to the evolving needs of the financial sector.

Integrations

Offers API?:
Yes, Melinda provides an API
No integrations listed.

Screenshots and Video

Company Facts

Company Name:
Sirma
Date Founded:
1992
Company Location:
Bulgaria
Company Website:
sirma.com/products/melinda.html

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Melinda Categories and Features

Conversational AI Platform

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration