Pylon
Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises.
We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions.
Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns.
If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
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Guru
Guru is an intelligent AI knowledge layer built for enterprise trust.
It organizes your company’s information from tools like Slack, Microsoft Teams, Salesforce, Google Drive, and more, providing verified, cited answers inside the apps employees already use.
Guru automatically maintains accuracy through expert verification and permission inheritance, helping people and AI systems rely on the same consistent, up-to-date knowledge.
By connecting everything your organization knows and keeping it trustworthy, Guru eliminates wasted search time and drives smarter, faster decisions.
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Opus●Guide
Opus*Guide serves as an effective tool for streamlining your business operations. It enables you to manage various processes, standard operating procedures (SOPs), and employee onboarding efficiently. With its Chrome extension, generating documents becomes a quick and seamless task. Simply follow your usual workflows by interacting with the extension's buttons, and your process instructions will be captured automatically. Once you have your process instructions, you can finalize them and assign roles for easy accessibility across the organization. This tool not only simplifies business organization but also allows you to capture your screen effortlessly, turning screenshots into visually appealing instructions. Within moments, you'll be able to produce detailed, step-by-step guides. By clicking buttons to take screenshots, Opus*Guide empowers you to create comprehensive instructions in mere seconds. To initiate the automatic screenshot capture, just click "start" in the extension. Additionally, you can highlight the pointer throughout your workflow to enhance clarity. After generating your instructions, you have the option to edit them for precision and effectiveness, ensuring that your team has the best resources at their fingertips.
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Noodle
For more than ten years, Vialect has been assisting organizations in linking individuals, resources, and skills. Noodle, an all-encompassing platform, enables both in-office employees and remote teams to share ideas, produce content, coordinate schedules, and conduct video meetings, all on a single secure platform. Additionally, users can choose between on-premise and cloud hosting options to suit their needs. This flexibility ensures that teams can work together seamlessly, regardless of their location.
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