MiCloud Connect Integrations

Boost your efficiency with a professional-grade email and calendar solution designed for businesses. Exchange allows for seamless collaboration on crucial documents while providing an organized inbox that prioritizes important messages and adapts to your personal work style, enabling you to handle tasks with greater effectiveness. Enjoy a tailored inbox equipped with valuable features, alongside a more organized approach to managing and responding to emails. The enhanced search capabilities yield faster and more thorough results, and the integration of Add-ins presents robust customization options that connect you to modern services and internal business tools. Moreover, improve your scheduling experience with an advanced calendar system that goes beyond basic appointment management by automatically extracting information from emails, such as flight confirmations and hotel reservations, while also suggesting venues based on your geographical position. Microsoft Exchange Online serves as a reliable and secure hosted email solution for businesses, prioritizing the safeguarding of your data with sophisticated security protocols. When these powerful tools are combined, they create a streamlined workflow that not only enhances productivity but also inspires your team to think more creatively and collaborate more effectively. This innovative approach to communication and scheduling can significantly transform how your organization operates.

Gong is a powerful AI-driven revenue platform designed to help businesses consolidate their revenue processes and refine their engagement strategies. By seamlessly integrating with current CRM systems, it delivers comprehensive customer insights, precise forecasting, and enhanced sales performance. The platform empowers teams by providing analytical intelligence on customer interactions, reducing repetitive tasks, and boosting overall productivity. With innovative features such as Gong AI and the Gong Data Engine, organizations can optimize their operations, elevate sales training, and achieve better business results. Additionally, Gong’s focus on data utilization ensures that teams can make informed decisions to drive growth.

OfficeWatch Call Reporting serves as an efficient telemanagement solution for businesses, enhancing the oversight of communication networks and providing greater transparency. Among its dashboard functionalities are tabs that highlight the most costly, frequently dialed, and highest-priced calls, enabling users to obtain a swift summary of their organization's communication patterns. Moreover, automatic alerts sent via email, pop-up screens, and text messages to designated personnel significantly mitigate risks during emergency calls, allowing for a clear distinction between accidental dials and real emergencies. Users have the ability to tailor their dashboards and configuration options to suit their specific needs, ensuring a personalized experience. With its user-friendly interface, OfficeWatch Call Reporting also incorporates a versatile reporting engine that permits the scheduling of reports without disrupting the workflow of telecom administrators, ultimately streamlining operations further. Overall, this tool not only increases efficiency but also enhances the overall management of communication resources within the enterprise.

Daisee creates innovative technology designed to provide profound insights into the behavioral, emotional, and commercial interactions of customers. Utilizing a groundbreaking digital quality scorecard, Daisee automatically evaluates every customer interaction, pinpointing quality assurance challenges that necessitate human attention in critical aspects like compliance, communication, and conduct. This advanced software enables organizations to look beyond mere words and discover the underlying emotions present in their conversations, revealing the true thoughts and feelings of customers. With its ease of deployment across various telephony systems, Daisee empowers businesses to swiftly generate value. Currently, Daisee operates globally, with services available in Australia, New Zealand, and the United States, thereby expanding its reach and enhancing customer experiences worldwide.

Servme serves as a comprehensive software solution designed to elevate the dining experience for patrons while streamlining restaurant management. It includes an intuitive reservation system that accommodates both online and offline bookings, effectively reducing the likelihood of no-shows and cancellations through secure payment processing. The platform also features a guest relationship management system that enables personalized experiences, coupled with marketing automation tools for effective email and SMS campaigns. Its table management functions ensure optimal seating arrangements, and robust data reporting and analytics allow for performance tracking across multiple locations. Moreover, Servme offers interactive digital menus and efficient waitlist management to further enhance customer engagement. Built to integrate smoothly with existing systems, Servme aims to increase restaurant occupancy and boost sales, making it an essential tool for establishments of any size. By leveraging this innovative technology, restaurants can improve operational efficiency while simultaneously elevating customer satisfaction and fostering loyalty among their guests. Ultimately, adopting Servme not only transforms the way restaurants operate but also enriches the overall dining experience for every guest.

MercuryTel delivers a unique combination of telecommunication solutions, state-of-the-art technology, and skilled professionals, all bolstered by our outstanding PhonePro support, positioning it as the perfect business phone service you've been seeking. This service is fully flexible, catering to the needs of both small and large enterprises, and is packed with an array of features while remaining affordable. Your service plan encompasses local and long-distance calling, features Cisco®, Mitel®, and Yealink® digital phones, and includes unlimited assistance, all for a set monthly price. Historically, the only way to obtain advanced features was to invest in a personal phone system, which can be excessively costly! Furthermore, as technology evolves, the upkeep of these systems may incur high repair costs and necessitate upgrades, often leading to extra charges from dealers for any modifications. In contrast, MercuryTel eliminates the need for purchasing a phone system, offering all features transparently without any hidden charges! This ensures that your business not only cultivates a more professional presence but also boosts communication efficiency and productivity, all while sidestepping the substantial costs that come with conventional phone systems. By choosing MercuryTel, you will not only enhance your operational capabilities but also future-proof your communication strategy, setting your business up for sustained success.

Our cloud-based phone system provides a simple yet flexible solution that includes powerful call management features. Start your complimentary 14-day trial today, free from obligations, as we offer adaptable monthly contracts. Prepare your business for the future, as technology has dramatically changed the way companies function and are managed in the modern era. Across the globe, businesses increasingly depend on data analysis, which enables them to devise effective strategies through insights gained from their interactions with both prospective and current customers. This progress is significantly driven by Customer Relationship Management (CRM) systems. With remote control over your desk phone, you can manage essential features such as speed dial, function keys, and directories from virtually anywhere. As the top VoIP provider in the UK, we equip you with a comprehensive mobile device management suite to address urgent and complex business needs, even when you are away from your office. Furthermore, Xinix offers an extensive array of unified communications (UC) solutions that enhance collaboration and productivity within your organization. Adopting these advanced technologies can result in remarkable gains in efficiency and customer satisfaction, ultimately positioning your business for long-term success. By integrating such tools, organizations can remain competitive in an ever-evolving market landscape.

The Horizon phone system is an all-encompassing communication solution that provides an extensive range of both landline and mobile telephony capabilities via an intuitive web interface. As the foremost cloud telephony choice available in the market, Horizon features a robust set of tools tailored to meet the requirements of businesses, regardless of their size or structure. Cavendish has established itself as a leader in delivering the Horizon system, gaining deep knowledge in its setup, installation, training, and support for diverse phone system configurations that today’s enterprises need. With the ability to implement auto attendant functionalities, organizations can enhance call routing efficiency by offering callers various menu options to choose from. Moreover, users enjoy the convenience of accessing their phone numbers and adjusting settings from any authorized device within the company, which significantly boosts communication flexibility and operational efficiency. This level of adaptability positions Horizon as an essential resource for contemporary businesses striving to refine their telephony strategies while also promoting seamless connectivity across teams and clients. Ultimately, the combination of advanced features and user-centric design ensures that businesses can remain competitive in an increasingly digital landscape.

DVSAnalytics provides robust and secure solutions tailored for call and screen recording, catering specifically to the distinctive requirements of your organization while allowing for growth as your business scales. By utilizing their services, you can boost customer support, maintain compliance, reduce risks and liabilities, resolve disputes, verify customer orders, and gather insightful data. With DVSAnalytics, you can achieve a comprehensive understanding of your contact center dynamics. Their innovative Speech Analytics feature converts audio recordings into easily searchable data, offering extensive business intelligence about your organization and its customers. Furthermore, the Desktop Analytics tool utilizes metadata from various third-party platforms such as CRM systems or communication applications to categorize interactions in a manner that aligns with your business needs. DVSAnalytics’ quality management resources enable thorough evaluation and coaching of employees, which is essential for consistently improving the quality of customer engagements. You can scrutinize interactions, initiate automated coaching based on performance evaluations, and motivate agents with intuitive contest management, thereby cultivating an environment of ongoing enhancement and encouragement. This well-rounded strategy not only optimizes operations but also equips your team to provide outstanding service while adapting to evolving challenges. Ultimately, DVSAnalytics positions your organization for success in a competitive landscape.

At Soft-ex, we enable Digital Service Providers (DSPs) to enhance customer satisfaction while simultaneously reducing their billing and customer service costs through our innovative interactive billing communication solutions tailored for both B2B and B2C sectors. For Unified Communications (UC) providers and their enterprise clients, our advanced UC analytics solutions are designed to optimize infrastructure efficiency, performance metrics, and cost management in their collaborative efforts. The benefits of our solutions are significant, as they effectively integrate and leverage existing billing systems, like CSG, Amdocs, and Netcracker, with UC platforms such as Microsoft Teams, Cisco HCS/Webex Calling, Zoom, Mitel, and Avaya. As a reputable technical ally to major players in the UC industry, we deliver exceptional value to resellers of Session Border Controllers (SBCs) in response to the increasing demands of enterprise customers. Our seamless integration capabilities facilitate a smooth transition, whether you are initiating new systems or upgrading outdated ones, thereby ensuring a vital connection between billing communications and collaboration analytics for your clientele. This strategy not only promotes improved customer engagement but also enhances the overall operational structure for service providers, ultimately contributing to their long-term success. By focusing on these key areas, we position our partners to thrive in a competitive market landscape.

Mitel Teamwork is a dynamic collaborative platform designed for both online and mobile usage, specifically created for users of Mitel MiCloud Connect. It encompasses a range of integrated tools such as instant messaging, team workspaces, video conferencing, and desktop sharing, all intended to transform work processes and enhance productivity and collaboration among teams, no matter where they are located. By offering these crucial communication tools within a single, unified service, employees can reduce the time required for connection and increase their involvement in significant discussions. This integration guarantees a smooth communication flow across various devices, enabling users to switch effortlessly from their desktop to their mobile devices without losing continuity. The ability to pause discussions on one device and resume them on another highlights the platform's user-friendly design. With Mitel Teamwork, collaboration is achievable at any moment and from any location, whether in the office, telecommuting, or on the go. This adaptability enables teams to stay connected and productive, significantly improving their collaborative efforts. Ultimately, Mitel Teamwork serves as a catalyst for fostering a stronger sense of teamwork and efficiency.