What is Mint Service Desk?

Mint Service Desk software represents the future of IT Service Management (ITSM) solutions. Its core features encompass Incident Management, Asset Management, a Customer Portal, and Multi-Channel Communication, along with dynamic attributes for chat interactions and customizable ticket types that allow for tailored views. This comprehensive suite not only enhances operational efficiency but also improves user experience through streamlined communication channels.

Pricing

Price Starts At:
$8/month/agent
Price Overview:
On-premises and SaaS versions available.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Mint Service Desk provides an API

Screenshots and Video

Company Facts

Company Name:
OPGK Software
Company Location:
Poland
Company Website:
www.mintsd.com
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Product Details

Deployment
SaaS
Windows
Mac
Linux
On-Prem
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Afrikaans
English
French
Hungarian
Malayalam
Polish

Mint Service Desk Categories and Features

Service Desk Software

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Incident Management Software

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

IT Asset Management Software

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Digital Asset Management Software

Asset Categorization
Asset Library
Asset Sharing
Brand Control
Customizable Branding
File Conversion
Metadata Management
Mobile App
Reporting/Analytics
Search Within Document
Search/Filter
Version Control
Watermarking
Workflow Management

Mint Service Desk Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Devops
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Powerful platform.

    Date: Mar 10 2021
    Summary

    For our organization solution is perfect but we've had some strict requirements that had to be met. I'm satisfied with the level of support we are getting from MintSD and strongly recommend it to any company that needs more complex solution.

    Positive

    - flexibility
    - extremely fast
    - scalable for large installations
    - plenty of functions
    - ITIL V4 compliant

    Negative

    - some translations are missing
    - need to get admin training in order to set things right

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: IT Administator
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Looking good

    Date: Apr 27 2020
    Summary

    Once running it's very reliable and easy to use for agents and customers. Great support from the vendor.

    Positive

    - Chat communication
    - Activities - can track any ticket easily
    - Docker ready
    - Very flexible
    - On premise: our organization requires to host it's software in house.

    Negative

    - You need to know what you actually want. Configuration is quite tricky for a beginner.

    Read More...
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