Mint Service Desk Reviews

Mint Service Desk is a great ITSM platform for teams that want a good solution for a budget that won't ruin your company.

- easy on boarding
- very powerful and flexible
- available on premise (that was a must!)
- contract and sla management (very flexible!)

Nothing. Everything works well. Even if we have some issues with our infrastructure support team from Mint is very responsive.

We used Mint to build out a customized support flow for our dev ops. The templates and automation logic gave us what we needed with very little extra work. Highly functional out of the box.

Powerful customization without requiring a developer. You can build logic flows that match real processes.

More documentation would help. Sometimes you need to explore features by trial and error before getting results.

Mint has been our go-to platform for internal support and asset tracking for more than two years. It’s efficient and easy to maintain.

Stable system with a clear structure, simple to scale, and cost-effective. Great documentation and support.

User permissions could be a bit more granular. We had to create some workarounds for specific roles

We used Mint in class during a university ITSM project. It was easy to understand and gave us a solid idea of how real help desk tools function in companies.

Clear UI, easy to follow ticket life cycle. Perfect for beginners who want to learn without feeling overwhelmed.

Limited features in the test version, and we didn’t explore integrations. But for learning purposes, it worked great.

We use Mint to coordinate tasks and handle issues that come up in operations and logistics. Keeps our work organized.

Simple, clear, and keeps all ticket-related communication in one place. Great for inter-team collaboration.

Some forms needed customization to match our workflow — doable, but admin rights required.

Mint helps us handle support and system-related issues internally. We appreciate its flexibility — we could deploy it quickly and fine-tune it over time to match our workflow

Simple installation, easy API access, self-hosting is a major plus. Great for small but technically capable teams

Missing some polish around reporting and dashboards. We'd like more data visualization options built in

Mint was part of our coursework this semester. It showed how ticketing and workflows really work in IT. The interface is simple, and I didn’t feel lost like in some enterprise tools.

Realistic simulation of how service desks operate. Helped me understand IT processes in a practical way.

Some advanced features were locked out in our version, but as students, we still learned a lot from the basics.

I'm not a very technical person, so I was looking for something simple and clear. Mint Service Desk turned out to be exactly that. We use it to manage requests from employees and clients without chaos. Everything lands in one place, and everyone knows what to do and when. It’s been a part of our daily work for several months now and really makes office life easier.

Very easy to use, quick to set up, clean interface. You don’t need to be an IT expert to understand it. It’s super helpful when you have lots of incoming requests to handle.

It took us a little time to customize the statuses and ticket assignments to fit how we work, but once it’s set up, it runs smoothly.

We use Mint daily to manage support requests from our B2B clients. It's simple and does what we need without being overloaded.

Helps categorize and follow up on issues easily. Intuitive even for people without technical backgrounds.

Some advanced settings (like notification rules) took a bit of trial and error to get right.

Reasonable budget. Great support. If you need a service desk platform that runs on-premises - Mint is your choice.

- flexibility
- custom approach
- I was able to cover almost all company processes under one umbrella

For some the beginning with Mint might seem challenging mostly because of tons of features that you need to understand correctly.

We wanted a solution that could be configured precisely for our multi-team setup. Mint made that possible. It's a no-nonsense platform that doesn’t pretend to be trendy, and we appreciate that.

Good system logic, solid performance. Handles large volumes of tickets without lag or disorganization.

Interface lacks polish in some places, but it's a functional trade-off. Not a big concern once you’re used to it.

We integrated Mint into our DevOps workflow for ticket tracking and infrastructure support. The API and Docker-based deployment are big advantages for us.

Easy to deploy, good REST API, works smoothly in containerized environments. Great for in-house tech teams.

UI could be more modern in some admin areas, especially when managing lots of rules or users.

We’ve been using Mint Service Desk for a few months now. It gets the job done and keeps our support team organized. Setup was faster than expected, and we didn’t need a huge manual to get started. It's not the prettiest interface out there, but it works fine. A few bugs popped up here and there, but the support team usually responds pretty quickly.

It's easy to configure even without deep technical knowledge. The interface is clear enough for daily use, and it doesn't overwhelm new users. Ticket handling, queues, and user management are pretty intuitive. Also, the pricing is fair compared to other tools we've tested.

The admin panel could really use some UX improvements. Some options are hidden or unclear at first. Reporting is very basic, and it’s hard to customize anything beyond the defaults. Mobile experience also needs work – it feels clunky on smaller screens.

For our organization solution is perfect but we've had some strict requirements that had to be met. I'm satisfied with the level of support we are getting from MintSD and strongly recommend it to any company that needs more complex solution.

- flexibility
- extremely fast
- scalable for large installations
- plenty of functions
- ITIL V4 compliant

- some translations are missing
- need to get admin training in order to set things right

Once running it's very reliable and easy to use for agents and customers. Great support from the vendor.

- Chat communication
- Activities - can track any ticket easily
- Docker ready
- Very flexible
- On premise: our organization requires to host it's software in house.

- You need to know what you actually want. Configuration is quite tricky for a beginner.