Modento Reviews

Spectacular, this service has automated so many time consuming admin tasks! My admin team is so happy with the software.

Love the ease of use and the deep integration to our practice management software. Kiosk feature is great, especially the digital consent library and how all signed documents are automatically imported into the patients chart!

No Android Kiosk app so have to use the download link. This is a nitpicky problem, but my team couldn't really figure it out.

I would definitely recommend this program to anybody who wants to use a succinct communication software to better contact their patients for anything from direct messages to treatment plan distribution.

I love all the features that they allow us to use for our patients. Everything is very straight forward. Whenever we need a new form made, they are on top of it!

If there is one area of improvement, it would be the ability to check whether a patient has been sent a set of forms directly on the Modento interface. As it stands, we are only able to do so using OpenDental, our scheduling software. Just a quality of life issue, but other than that, nice program!

I think they have covered all the bases with this platform, consistently making the product better. I think this the is best of the best.

I think this is the best communication software available in the dental space currently. Modento is chock full of all the features you can imagine plus so much more, plus they are adding new features all the time. From voice mail drops, to text to pay to paperless consent form and new patient paperwork to the patient loyalty reward program, they do it all plus more . The service is phenomenal as they are so attentive to change we would like to make. My team loves me because I added Modento to my office. I think that says it all.

Not much , some slight glitches here and there but nothing that is relevant , maybe for people that don't have Dentrix, Eaglesoft or Open Dental it is not compatible.

Wish I have learned about this product sooner. Everybody in the office enjoy the ease of putting out patient communication. Essential tool during this Covid pandemic.

The ease of communicating with patient, be it appointment reminders, bulk/mass emails (with parameters) especial occasion greeting messages (which my patients appreciate)availability of the most needed forms and you can add specific forms our offices uses.

Not being able to see medical alerts like in Eaglesoft medical history form

We are in love! The new program is so easy to use that it was seamless to switch. We never missed a beat! Thank you Modento support for always being there with any question, big or small.

Easy to learn. Very user friendly! Modento is so easy you practically teach yourself. The support is incredible and we get immediate response with any questions we may have. We hit the ground running on day one!

Getting those non tech patients to embrace new technology.

Mobile check, paperless instant connection with our software, communication with patients and your great customer service! We love that you take our input and implement it with your updates so fast!

Our entire team is thrilled with Modento, the ease of use, customer service, updates & more! We are so happy we made the switch and love working with you!

Nothing comes to mind but if something does come up we reach out to customer service.

Overall a truly great product and we will be sticking with them for a long time! We are grateful to have found this software.

We switched from another company over to Modento a few months ago. It has made doing patient paperwork, covid screening and checking in for appointments now that we have no waiting room so much easier! It also loads much faster than our old system to have updated information on patients and it uploads right into the patients information and smart docs!

The only thing that we don't like is that it doesn't send out phone calls along with the texts and emails.

Overall our experience so far with Modento is great! Communication with patients has never been easier for our office!

Love how easy it is to communicate with patients, get electronic forms completed (and automatically uploaded to Eaglesoft) and team chat!

I do not have any cons currently. We have only been using Modento for around a month now.

Like it a lot overall- almost don't want to say it so too many people don't use it. Really a great investment.

The features you get for what you pay are unbelievable. Customer service is is top notch. Great company to work with.

Not much really - they are always working to improve it.

Overall, Modento is leaps and bounds ahead of most of their competitors. Although I don't doubt the rest will catch up eventually, their partnership with Swell sweetens the deal.

Being able to have patients sign using their smart phone or computer has really helped lower patient contact, which has been a big focus during the COVID-19 pandemic. Online check-ins has also helped manage patient flow when we closed our reception area. And the customization of patient forms has really helped keep the forms how we want them to look and ask the questions we want asked.

The only major setback is sometimes the texting system has problems with T-Mobile customers, which previous companies we've used (LH360, Legwork) didn't seem to have issues with. There is a workaround, but not a solution.

The Modento team has been professional, helpful and responsive since the very first sales call. Support is only a text away. They answer questions quickly and are always willing to accept suggestions for improvement. Highly recommend this product and company!

Modento turns time consuming, labor intensive tasks into simple clicks. Modento has allowed us to improve safety for our patients by shortening time in the waiting room. Patients love being able to complete forms online - and the office staff loves that we actually collect the information without chasing folks. An added bonus: so easy to collect and update insurance info! We have far fewer payment issues since implementing Modento.

Honestly have not found anything I do not like about Modento. Such an amazing improvement over the previous platform (and less expensive as well :)

So happy with this product and all its features. The patient reward system helps with cancellations, as they "get points for good behavior".

So easy to use! Very affordable, does what the high dollar companies do for a reasonable price. Love the new patient form feature! Makes what I have to do so much easier and faster.

We were a Beat test site for Eaglesoft and the product is always adapting and improving. Things that I wanted have been added without me having to ask.

Very happy with Modento services. They are only one call or email away for any assistance. If there are any questions or anything we'd like to add, Modento makes it simple to keep us happy.

Modento always meets my request, and they always try to improve things daily. It's very easy to get assistance with the Modento support team.

I would like to see more designs, images, and templates when posting blast emails or text

Love Modento! Whenever we need help or have a question, I always get my answers within minutes. I would recommend to other offices.

Love how much time it has saved us and how everything goes directly into the patient's chart. Love that consents can be signed prior to them coming in as well as patient info. Def saves us a lot of time.

You have to manually sync patient sometimes. There's not many glitches or anything that we've encountered so far.

Our experience had been great and positive. Everything is simple and easy to understand. It is going to be a great tool to help our office communicate with patients easily.

I found Modento by just reading a Facebook post for an office manager group, and it has been the best thing ever! After watching videos and meeting with Modento, we decided to make the change. We are just barely going live with Modento, but everything has been so great. They have explained every feature, and answered every question. Everyone I have dealt with has been super kind and helpful. The customer service has been excellent. Within 10 mins on chat we had an issue resolved. Every time I finish talking with someone I feel it was a positive experience. Modento is a powerful tool for any dental office!

There’s nothing not to like. Every thing has been wonderful.

Experience is always superb. They are always updating the software to benefit the doctors and their staff.

Everything, especially the service!!! They are very responsive to meeting the needs of their clients.

Nothing. The service is always spectacular!!!!!!!!!

Modento has transformed my practice’s communication efficiency, especially in times of COVID-19. I signed up with Modento in May of 2020. The reason is because the company I used before to handle our emails, text messaging, appointment confirmations were always just ok. But when COVID-19 hit, I needed a platform that is able to handle something more robust. And that’s where Modento came in to play. They are agile enough to handle the mass emails for communicating with patients for updates, streamlining the check-in process with text messages of health questionnaires and dental forms, customizable so I can tailor it to when and how these forms are distributed. They definitely had the customer support for my team to implement it into our systems seamlessly. It’s silly to get excited over communication software, but when there’s a company like Modento that acts and responds as quickly as if their entire support team is sitting next to you, it’s hard not to share the enthusiasm. Dentistry is hard enough, office communications shouldn’t be.

Customizable forms, slick interface, reviews get right to google or Facebook, mobile access availability, fantastic and fast customer service that feels personable, no waiting on the phone to talk to anyone, made, easy communication with patient options.

Health forms don’t go straight to Dentrix health history.