Numa is the AI Customer Operations System purpose-built for dealerships that are losing revenue and customers to broken processes they've been patching for years. Every day, service calls go unanswered, advisors are buried fielding "where's my car?" instead of selling work, and managers don't hear about unhappy customers until the bad review is already live. Numa solves this at the infrastructure level, automatically following up with customers and giving advisors, reps, and managers real-time visibility into customer satisfaction across the entire operation. Operator answers and routes every inbound call so no opportunity goes dark. Status Updates proactively contacts customers so advisors aren't drowning in callbacks. Voice AI books appointments on the spot so customers never sit waiting. LiveCSI surfaces heat cases in real time so managers can step in before a CSI score takes the hit. Opportunities reaches out on declined services, open recalls, and equity moments, recovering revenue that would otherwise sit untouched. All of it runs through one unified system: one inbox, one shared context, nothing falling through the cracks. The result: revenue recovered, advisors freed up, and a customer experience that lifts CSI and builds lasting loyalty.
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EazyStock was designed to streamline the purchasing process and inventory management for wholesale distributors. This cloud-based software is offered through a monthly subscription model, ensuring accessibility for users.
Distributors benefit from a robust and intuitive platform that integrates seamlessly with ERPs, enhancing demand forecasting and providing smart order recommendations.
By using EazyStock, businesses can effectively expand their Enterprise Resource Planning (ERP) capabilities, allowing them to optimize inventory levels both now and into the future, ultimately leading to improved operational efficiency.
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Nexus Point Apex
Understanding that each business possesses its own distinct characteristics, we developed Apex, an advanced software solution tailored specifically for the automotive industry. This cutting-edge platform acts as a flexible and intuitive alternative to conventional content management systems, seamlessly fitting into your current operational framework. Apex's adaptability ensures that it can grow in tandem with your business while delivering the essential stability needed to manage your inventory efficiently and attract customers. You will have complete visibility over your stock, whether it's located on your premises or connected to various third-party trading platforms. From product sourcing to final sales, Apex diligently monitors the entire customer journey, allowing you to manage every detail of the purchasing experience. In addition, Apex DMS fulfills a wide array of operational needs, encompassing everything from accounting and valuations to workshop management and business analytics. Interacting with your customers is now easier than ever, thanks to Apex CMS, which allows you to effortlessly upload and edit content, keeping your communication fresh and pertinent. With its powerful features and flexibility, Apex positions automotive businesses to flourish in an increasingly competitive market, setting a new standard for operational excellence. Ultimately, Apex is more than just software; it's a partner in your success, committed to enhancing every facet of your business operations.
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vAuto
Since joining the Cox Automotive family in 2010, vAuto has provided an extensive array of inventory management tools designed to help automotive dealers improve their business practices. By combining premium retail and wholesale market data with data science insights, our solutions support strategic decision-making across the entire inventory process, from acquisition to sales. Additionally, our Performance Managers are dedicated to helping clients fully leverage the benefits of our integrated solutions. Recently, innovations like ProfitTime GPS harness the power of AI and machine learning, equipping leading dealers in the industry to achieve even greater performance levels, thus reaffirming our commitment to continuous improvement and excellence in dealership operations.
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