Most contact centers are stitched together from tools that don't talk to each other — a phone system here, a chatbot there, a support queue that loses context the moment it changes hands. Dialpad Contact Center replaces that patchwork with one AI-native platform where voice, digital, and human agents work from the same intelligence.
The difference is agentic action. Rather than summarizing a call after the fact, Dialpad's AI agents reason through the issue in real time and carry it to resolution on their own — no handoff required unless one actually adds value. Voice and data stop living in separate silos, so every channel feeds the same connected picture of the customer.
That connected picture gets smarter with use. Dialpad is already past 775 million AI recaps, and every conversation adds to a base of intelligence that keeps improving resolution speed, agent output, and customer satisfaction over time. It's all run through Dialpad's Guardian layer, which keeps AI behavior secure, auditable, and within the boundaries enterprises expect.
The result: up to 80% of tickets resolved without a person touching them, and a support team that spends its time on the cases that actually need human judgment — intelligence doing the routine work, people handling what matters.
Skeptical an AI contact center can deliver on that? Dialpad's Proving Ground lets you pilot and measure real ROI before you commit, rather than adopting on promises alone.
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With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.
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Agent.ai
Agent.ai is a versatile marketplace and networking platform tailored for AI agents, allowing users to effortlessly find, engage with, and hire these agents for various tasks. It serves as a pivotal resource for both individuals and organizations aiming to integrate AI agents into their workflows, whether for tasks involving automation, data analysis, or specialized applications. Users have access to a wide array of AI agents that cater to different industries and requirements, making it easier to discover the right AI solutions for a multitude of uses. By fostering a community of AI enthusiasts and professionals, Agent.ai promotes collaboration, networking, and the growth of AI-enhanced automation technologies. Additionally, the platform is dedicated to encouraging the exchange of ideas and driving innovation within the AI sector, enhancing the overall landscape of artificial intelligence. As the demand for AI integration rises, Agent.ai positions itself as a crucial player in this evolving market.
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MuleSoft RPA
Enhance efficiency by streamlining repetitive tasks and processes across all teams through the effortless capture and automation of workflows with user-friendly point-and-click tools, applicable to user interfaces, documents, and images. Encourage collaboration among business and IT teams to break down silos throughout your automation journey. Utilize the capabilities of Anypoint Platform, Composer, and Salesforce Customer 360 to securely build upon and reuse robotic process automation (RPA), tailored for every team’s needs. By eliminating manual tasks—ranging from simple to highly complex—MuleSoft RPA significantly boosts productivity levels. Fully integrated with Anypoint Platform and Composer, MuleSoft RPA delivers scalable and intelligent automation solutions that cater to various organizational needs. Automate data entry and retrieval across both legacy and contemporary applications, allowing the extraction of information from diverse sources such as documents, web pages, emails, and spreadsheets. Furthermore, it adeptly identifies and extracts text from images and screens, facilitating the orchestration of sophisticated workflows that involve multiple steps and systems, thus revolutionizing the productivity landscape for businesses. With the advent of these innovative automation tools, organizations can now attain remarkable operational efficiency and spur on a new era of innovation. This transformative journey toward automation not only streamlines processes but also fosters a culture of continuous improvement and adaptability within teams.
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