N‑able N-sight RMM Integrations

Control D is a versatile DNS filtering and traffic redirection service that utilizes advanced Secure DNS protocols such as DNS-over-HTTPS, DNS-over-TLS, and DNS-over-QUIC, while also accommodating traditional DNS. With Control D, users can effectively eliminate harmful threats, restrict various types of undesirable content across the network—including advertisements, trackers, IoT data, adult material, social media, and more—while also redirecting traffic through transparent proxies and monitoring network activities and usage patterns at a client-specific level. Consider it your own personalized Authoritative DNS resolver for the entire Internet, providing you with detailed control over which domains are allowed to be resolved, redirected, or blocked. This capability not only enhances security but also empowers users to tailor their online experience according to their preferences.

Cove Data Protection, previously known as Nable Backup, offers comprehensive protection for servers, applications, databases, workstations, and Microsoft 365 data. With an option to store your backups in cloud storage across 30 global data centers, the service provides various flexible recovery choices, which include file, folder, and level recovery, as well as virtual and bare-metal restoration. You can streamline administrative tasks by managing all your backups from a single dashboard, accommodating every customer along with their devices and data types. Additionally, automated recovery testing ensures backup verification through screenshots, enhancing the reliability of your data protection. With features like TrueDelta compression, deduplication, and WAN optimization, daily backups are both efficient and swift, making it easier to manage data securely. Ultimately, Cove Data Protection simplifies the process of safeguarding your data while ensuring it remains quick and dependable.

N-able™'s Passportal™ delivers straightforward and secure solutions for password and documentation management specifically designed for Managed Service Providers (MSPs) and IT Service Providers (ITSPs). This cloud-based platform grants channel partners automated protection for passwords, making it convenient to store, manage, and access passwords and client data from any device with internet connectivity. In addition, N-able™'s Passportal™ features additional value-added services like Documentation Manager™, Site™, and Blink™, which are essential for ensuring compliance with industry regulations. These services also serve to safeguard businesses from data breaches, cyber threats, and vulnerabilities within their networks. By utilizing these comprehensive tools, organizations can enhance their security posture while streamlining their operations simultaneously.

ScalePad, which was formerly known as Warranty Master, provides an automated approach to effectively manage hardware, software, and warranty services. By becoming one of the over 8,000 partners, you can enhance your asset lifecycle management and gain vital insights that boost both productivity and profitability. Are you looking for an easy way to obtain in-depth insights on your hardware and software assets, including potential revenue streams, comparative asset data, and a comprehensive, sortable inventory? Watch our video to learn how ScalePad can streamline the asset management process for you! You can swiftly collect essential data from your integrations and handle both software and hardware together, minimizing downtime. Our easy-to-read reports are tailored for clarity, benefiting your team and clients alike while fostering stronger relationships through transparent and valuable information. With strong connections to manufacturers like Dell, HP, and Lenovo, ScalePad ensures that you have access to real-time, accurate, and updated data to keep you prepared for strategic decision-making. This cutting-edge platform is designed to evolve with your requirements, making it an indispensable resource for any organization aiming to enhance their asset management practices. By leveraging ScalePad's capabilities, you can significantly improve your operational efficiency and drive greater success within your organization.

Founded in 2011, BrightGauge, a product of ConnectWise, was developed to fill a significant void in the small to medium-sized IT services sector. It offers an enhanced method for clients to retrieve data and oversee their operations more effectively. With BrightGauge Software, users can showcase all their business metrics in a unified interface through the use of gauges, dashboards, and client reports. Currently, over 1,800 businesses around the globe utilize BrightGauge. The software seamlessly integrates with a variety of popular business tools, including ConnectWise, Continuum, Webroot, QuickBooks, Datto, IT Glue, Zendesk, Harvest, and Smileback, making it a versatile choice for many organizations. This broad compatibility ensures that users can streamline their workflows and improve their overall business performance.

Acronis Automation is an advanced Professional Services Automation (PSA) tool tailored for Managed Service Providers (MSPs), aimed at enhancing and refining their operational efficiencies. It boasts a range of powerful functionalities including automated billing and invoicing, management of service desks, customer relationship management (CRM) capabilities, project oversight, inventory management, and key performance indicator (KPI) tracking. By integrating seamlessly with Acronis' Remote Monitoring and Management (RMM), cybersecurity solutions, and data protection offerings, it creates a cohesive framework for handling support tickets, streamlining workflows, and evaluating business outcomes. This all-encompassing platform minimizes manual tasks, boosts operational efficiency, and elevates customer satisfaction, allowing MSPs to concentrate on offering outstanding services and fostering growth. As a result, Acronis Automation not only supports the day-to-day functions of MSPs but also empowers them to scale their businesses effectively.

The top-notch IT documentation software can significantly enhance your business growth. We proudly cater to the highest-performing managed service providers globally, boasting over 300,000 daily users across more than 70 countries, along with a plethora of awards for productivity and innovation. IT Glue stands out as a prominent documentation platform utilized by numerous MSPs, enabling you to systematically arrange your clients' information for optimal service delivery. There are no barriers to accessing connected information, as you can associate related items, ensuring you have everything at your fingertips. Fortify your operations with a robust, unalterable audit trail and a state-of-the-art password management system. With all your documentation seamlessly integrated, efficiency and security are at the forefront of your business strategy, allowing you to focus on what truly matters—serving your clients effectively.

Datto's Autotask Professional Services Automation is a comprehensive cloud-based PSA solution designed to offer a unified perspective of the entire organization. This platform empowers Managed Service Providers (MSPs) to consolidate their operational processes and leverage data insights to enhance service quality, boost productivity, and maximize profitability. Autotask PSA enables MSPs to efficiently manage every facet of their business operations. It seamlessly integrates all the critical tools necessary for running a managed service enterprise. By centralizing operations, Autotask PSA delivers immediate insights through customizable dashboards and widgets that facilitate informed business decisions. Additionally, the platform requires no maintenance or testing, ensuring a hassle-free experience. With a proven history of providing exceptional security and an impressive 99.99% uptime, Autotask PSA becomes the essential hub for any MSP, streamlining workflows and significantly increasing overall efficiency. As such, it serves as an invaluable resource for businesses aiming to thrive in a competitive landscape.

DeskDay CSA is an innovative cloud-based professional services automation (PSA) tool designed to enhance the capabilities of managed service providers (MSPs) by offering a contemporary, user-friendly solution that prioritizes customer satisfaction, team morale, and profitability. By integrating essential functions such as the service desk, billing, reporting, timesheets, quality assurance, and announcements into a single platform, DeskDay streamlines MSP operations effectively. Additionally, it features an integrated multi-channel support system called IT-Connect, which provides seamless assistance to end users. This comprehensive approach allows MSPs to access real-time insights on service delivery, customer happiness, and technical management, ensuring they can adapt swiftly to changing needs. Ultimately, DeskDay empowers MSPs to maintain a competitive edge while fostering a supportive environment for both customers and employees.

Experience a comprehensive solution that automates discovery, documentation, password management, and the creation of network diagrams. Trust us to conduct thorough site assessments. The Network Glue collector adeptly identifies all devices across your clients' networks, no matter the manufacturer. It also reveals setups within Active Directory, providing detailed information about the AD roles assigned to each workstation and server, while effortlessly importing AD users from both on-premises and hybrid systems. Say goodbye to overlooked devices and missing user data, as our system ensures that all network devices, along with user details from Azure AD and Active Directory—whether they are cloud-based, hybrid, or on-premises—are meticulously documented and updated in IT Glue. This documentation also extends to virtual network components in Hyper-V and VMware environments. Understanding that design isn't everyone's forte, Network Glue takes the reins in generating complex network diagrams for you. With unique icons that promote a swift grasp of network configurations, these diagrams are fully integrated with IT Glue, providing instant access to pertinent information upon selecting a device icon. Additionally, our solution not only streamlines operational workflows but also empowers IT teams to redirect their attention to other pressing responsibilities while ensuring that network documentation remains precise and up-to-date. This holistic approach transforms the way organizations manage their IT infrastructure, ultimately driving productivity and reliability.

MyGlue acts as a unified platform for collaboration and intranet communication, creating a seamless route for engaging with end-users effectively. It eliminates the hazards tied to insecure email exchanges, informal conversations, and fragmented discussions. As IT professionals face the challenge of managing an ever-growing array of devices, data, and user accounts, adding a collaboration and intranet solution to your resources allows for the secure and easy distribution of IT documentation while collaborating with end-users. Packed with features reminiscent of IT Glue, MyGlue includes essential tools such as a password vault, checklists, and advanced security options like audit trails, version history, and SOC 2 compliance, ensuring that end-users have everything they need for successful password and document management. The newly introduced MyGlue help center streamlines the sharing of crucial documents, providing useful guides and tutorials at your fingertips. Discover a holistic approach to managing communication, documentation, and password handling across your organization and all teams, guaranteeing that everyone remains connected and well-informed. This integrated solution not only enhances productivity but also fosters a collaborative atmosphere within your workplace, making it an invaluable asset for any organization. With MyGlue, your team can confidently navigate the complexities of modern IT management while staying synchronized and engaged.

In the IT industry, maximizing revenue while providing outstanding services is crucial, yet many help desk solutions can impede profitability by burdening engineers with excessive, non-essential tasks. N-able MSP Manager™ breaks this cycle, enabling you to concentrate on what truly matters and avoiding distractions from trivial details. This innovative software not only helps you deliver value that fosters client loyalty but also consolidates all customer information into one comprehensive IT service management platform. With a customizable customer portal that aligns with your brand, you can enhance client convenience. Performance tracking becomes easier with user-friendly dashboards and reports, while the MSP Manager mobile app allows for efficient on-site issue resolution. Operations are streamlined through quick scheduling options, and essential information can be captured via a straightforward ticketing process, allowing you to return to core tasks without delay. It's important to note that every moment an engineer spends on non-billable activities increases operational costs, which can significantly impact your financial performance over time. By refining your workflow with MSP Manager, you stand to recover those valuable hours and boost your profitability. Ultimately, the right tools can profoundly enhance both your business efficiency and client satisfaction, leading to sustainable growth in the long run. As you implement these solutions, you'll likely see a marked improvement in your team's productivity and overall client relationships.

The evolving landscape of cyber threats demands a new approach to security strategies. Threats like zero-day vulnerabilities, ransomware, and fileless malware frequently elude the antivirus solutions that many organizations rely on. To bolster your defense against these dangers, consider adopting Endpoint Detection and Response technology, which utilizes artificial intelligence to predict and prepare for upcoming cyberattacks. This advanced system provides immediate, automated protection for all endpoints, addressing the continually changing nature of cyber threats. By harnessing AI-powered engines, you can perform both static and dynamic analyses of new threat patterns. It's also crucial to leverage machine learning to continually enhance and evolve your response strategies against these threats. You can effortlessly manage, operate, and implement endpoint protection through a centralized dashboard. Many clients of Managed Service Providers (MSPs) often underestimate the limitations of traditional antivirus software, not recognizing that advanced threats like ransomware and zero-day attacks can easily slip through the cracks. Custom policies should be established to effectively manage device permissions, offering proactive defenses against zero-day and fileless threats. Additionally, features like the Windows OS rollback can enable rapid recovery from ransomware incidents, often restoring systems within minutes to minimize user disruption. This holistic strategy not only protects devices but also serves to inform clients about the necessity of adopting comprehensive security practices in today’s digital environment. By fostering awareness of these advanced measures, organizations can better prepare themselves against the myriad challenges presented by modern cyber threats.

Envision an all-encompassing platform that eradicates handoffs, eliminates the need for data re-entry, and mitigates the risk of using outdated information, ensuring that every detail is accounted for. This professional services automation (PSA) software emphasizes process automation, requiring user engagement solely for activities that add value rather than for administrative tasks. By providing the essential data for insightful business systems analysis, it enhances your decision-making capabilities. The cloud-based PSA solution is crafted to be adaptable, meeting your specific needs seamlessly. With our free mobile applications available for both Android and Apple devices, you can conveniently access CloudBlue PSA anytime and anywhere. Improve your customer service experience with a high-quality service desk that empowers your services organization to reach its utmost potential. CloudBlue PSA boasts fully customizable Kanban boards that extend across the entire system, encompassing everything from Sales to Finance. Core business processes can be visualized quickly, whether for sharing with teams or keeping confidential, based on your discretion. With updates aligned with process changes, you can confidently rely on the information being accurate and current, which fosters a more productive working atmosphere. This innovative solution not only revolutionizes the management of your professional services but also simplifies and enhances efficiency like never before, ensuring that you stay ahead in a competitive landscape.