What is NITRO IT Help Desk?
Discover the most effective and all-encompassing IT Help Desk solution designed for SharePoint, Office 365, and Teams, adopted by organizations worldwide! This innovative platform allows for the swift resolution of both hardware and software issues, significantly minimizing downtime and ensuring that your employees can concentrate on their core responsibilities. By equipping IT support teams with the appropriate tools and features, they can optimize their efficiency and enhance service quality for both customers and staff alike. Leverage the capabilities of Office 365, Teams, and SharePoint to systematically track IT-related requests and manage queues with ease. This approach not only expedites ticket resolution, thereby boosting end-user satisfaction, but also contributes to a reduction in operational costs, all while keeping your workforce engaged and productive. Ultimately, investing in this IT Help Desk can lead to a more streamlined and responsive support experience for everyone involved.
Pricing
Price Starts At:
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Free Trial Offered?:
Yes
Integrations
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Company Facts
Company Name:
Crow Canyon Software
Date Founded:
1999
Company Location:
United States
Company Website:
www.crowcanyon.com/sharepoint-applications/it-help-desk/
Product Details
Deployment
SaaS
Windows
On-Prem
Training Options
Documentation Hub
Online Training
Webinars
Video Library
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
NITRO IT Help Desk Categories and Features
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
NITRO IT Help Desk Customer Reviews
Write a Review-
Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Solid help desk
Date: Jul 25 2023SummaryOverall great experience, and a very solid help desk. We have been happy with it from administrator to technician to end user. Would recommend.
PositiveSLAs work well and working natively in the SharePoint environment has been a big plus for us. It has been much easier to get the team on board than with some of the other alternatives we tried before. The help desk itself works well and we are happy with it.
NegativeNo major drawbacks for us. If you don't use Office 365 or SharePoint it may not make sense for you.
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