What is Noise Firewall?

Noise Firewall is an innovative software solution designed for call centers and shared workspaces, effectively eliminating ambient sounds that could disrupt customer interactions. By blocking noises like supervisors giving directives, public announcements, and conversations between agents, it ensures that customers experience a clear and professional communication environment. The tool is particularly beneficial for hybrid work models that blend remote and in-office arrangements, allowing for seamless integration. Additionally, Noise Firewall adeptly filters out external non-human sounds, such as car horns or barking dogs, enhancing focus and clarity. This versatile application can be implemented in nearly any telephony setup, supporting both distributed and centralized systems without needing a connection to cloud services. Furthermore, it places a strong emphasis on safeguarding sensitive and personal information from unauthorized listening, complying with strict regulations like HIPAA, FedRAMP, and GDPR. Users can also access a comprehensive dashboard that provides valuable insights into call quality, including a detailed Noise Map of the Call Center, which helps identify and mitigate noise issues effectively. Ultimately, Noise Firewall not only improves the communication experience but also reinforces data privacy in today's dynamic work environments.

Pricing

Free Trial Offered?:
Yes

Integrations

No integrations listed.

Screenshots and Video

Company Facts

Company Name:
SoliCall
Date Founded:
2006
Company Location:
Israel
Company Website:
solicall.com/noise-firewall/
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
On-Prem
Training Options
Documentation Hub
Online Training
Video Library
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Noise Firewall Categories and Features

Noise Firewall Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Admin
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great Voice Cancellation

    Updated: Mar 28 2023
    Summary

    We installed SoliCall several months ago and are very happy with both the product and the support. Worth every penny.

    Positive

    Seamlessly listens to all the agents and using a unique AI technology identifies the source of each voice and keeps only the primary speaker. This software has a dramatic impact on call quality in our noisy call center. The Noise Firewall offers a dynamic dashboard that presents information on live calls & closed calls. The dashboard also shows a Noise-Map visualizing the noisy locations in the call center and identifies the noisy agents. And lastly, SoliCall's support team is very responsive and professional.

    Negative

    Do not offer license to small call centers with less than 20 agents.

    Read More...
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