What is OMNITRACKER?

OMNITRACKER offers the ability to modify processes so they align perfectly with your organizational requirements. Its distinctive module and application architecture, coupled with numerous ready-to-use solutions, simplify the implementation process. Users can effortlessly adjust functionalities to suit their preferences or design their own workflows. The multi-client architecture of OMNITRACKER provides limitless scalability options. With its straightforward maintenance, regular updates, and appealing licensing structure, it ensures a rapid return on investment. Our solution for IT Service Management (ITSM) is not only scalable and efficient but also aligns with the latest ITIL standards while integrating seamlessly with other supportive processes. It assists in every phase of a project, enhancing both planning and management capabilities. Additionally, it can be integrated with other applications for enhanced functionality. Furthermore, the application allows users to monitor all aspects of sales projects, guiding them from initial lead generation to the successful conclusion of each project. This comprehensive approach ensures that all project stages are effectively managed and tracked.

Pricing

Price Starts At:
$20000 one-time payment

Integrations

No integrations listed.
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Screenshots and Video

Play Video OMNITRACKER Screenshot 1 OMNITRACKER Screenshot 2

Company Facts

Company Name:
OMNINET
Date Founded:
1995
Company Location:
Germany
Company Website:
www.omnitracker.com/de/produkte/omnitracker/
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Product Details

Deployment
SaaS
Windows
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

OMNITRACKER Categories and Features

Task Management Software

Secure Email Gateway Software

Project Management Software

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

IT Service Software

Help Desk Software

Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

GDPR Compliance Software

Contract Management Software

Change Management Software

OMNITRACKER Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Software Developer
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A bug infested mix of two generations of software

    Date: Feb 20 2023
    Summary

    This software has two major flaws: A lack of testing and a lack of commitment. Over multiple "new" versions some parts of the software are still old, that means a older layout or even old tools, which you have to use, because some parts you can't access with the new tool or the new tools are so buggy, that it is best to use the old ones. This whole thing feels like an Access 2.0 with Angular sprinkled erratically over it.

    The help-files are a joke, they are incomplete or just mind-numbing wrong (the vertical with and the horizontal height in their explanation of DLUs, which is the measurement-unit in forms ffs.

    Positive

    I can only imagine the price. The Software is cheap compared to its competitors. And cheap is the right word.

    Negative

    Multiple functions, especially in the form-editing, are known to be buggy. Even in the online courses (nearly 3k€ for a course you don't even get a proper documentation for) the trainer explains how to deal with the recurring crashes. Even add-ons like the itsm-framework, which also cost >5k€, are buggy in a way, that some forms won't open without script-errors.

    Read More...
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