Service Center Reviews

Overall my experience with Service Center and Office Ally has been superb. Still use it regularly after 7 years in practice and will continue to use for the foreseeable future. 10/10 would recommend to healthcare providers especially chiropractors who have very simple claims billing needs. Makes more sense to submit claims internally when it is only a fraction of the practice instead of hiring a billing agency that works in a percentage basis.

Service Center is the electronic claims clearinghouse for hundreds of insurance plans. It has a very simple user interface with a low learning curve. It is very easy to set up. You can create unlimited number of templates which can be reused on multiple claims of the same diagnoses and/or CPT codes.

The new interface is a bit confusing. However they allow you to toggle back to “classic” view of the site. There is a flat fee is $39.99 that is charged if you bill to non-participating plans in the given month. This is charged the same whether you bill 5 or 500 times. Can be costly for providers that are just starting out and may not have the volume of non-participating plans to make the $39.99 fee worthwhile.

Love this system. User friendly. Makes claims submissions very easy to manage. I have not yet have any issues with the system

Very easy to use. You know immediately if your claims have errors or not.
Claims submission is less stressful

I can't think of any dislikes on this system. I love it.

Efficient claims processing for Medicare and other providers. Saves me time and makes my business work flow smoother.

I am a private practice clinician and I file my own claims. Couldn’t be easier! Capacity to store patient information makes my work so efficient and time effective.

There really isn’t anything that I dislike about the software.

Disappointed about removal of complimentary non-par payor submission allowance below 50% submission for small practice and low volume.

OA is able to interface with older software. I like that they are based in the Pacific Northwest. They have improved the look of the interface recently.

New pricing is not competitive for small practices who only submit few claims to non-participating Payors. The recent new fee increase (January 1, 2026) of approximately $48/month for submitting fewer than 30 claims to various payers will create extra work for us, as we will need to deal with several Clearinghouses, until we again find a single-point-of-contact clearinghouse with fair pricing for our low volume.

This is my go-to for all aspects of billing and I see continuous efforts to improve the delivery of the product in a way that has made it highly user friendly and most importantly to me, a time-saver.

The ease of the platform and new design has made this aspect of my practice much easier and allows me to streamline billing, literally to the point of submitting a claim in less than 2 minutes. It has been a game changer in my time management.

I do not have any problems or cons with the product.

Very good experience and time-saving while using this software.

1) Very simple UI and efficient in verifying all the patient details.
2) Affordable pricing, is very useful for small practices.
3) Claim submission is a very easy and efficient clearing house for clearing the rejection
4) Payment posting is very easy and quick

1) Remittance download is only available in Zip format. We need third-party software to download as PDF. If it was fixed then the software is very easy to use

Good/ I wonder if some of the changes made were really necessary. I don't have much to say. I have to get to work and yet I am filling out a survey. I go anywhere and do anything and there is the option for a survey. It is getting old. I do not have time for this.

The organization of it and the prompt attention when things go wrong. I have not much more to say. It is a tool to do my job. It is just that. I suppose that is a pro. Is it superior to other option. I do not know

The down time. Today I cannot access the EHR. Why. I am getting behind in my progress notes. I know that some glitches are inevitable. It is just frustrating when this happens. I am asked to write more, I want to get to work and cannot because this is holding me hostage. It needs more words. Ehr is not working for me today. Is this because I needed to fill this out?

I have found the Service Center to be very professional and efficient in handling my concerns to find resolutions/answers to my questions.

The Service Center has answered all inquiries in a time and efficient manner, thank you for you services.

I have not found any cons thus far. Keep up the good work!

Once all worked out this is a great site. The new format is great. Easy to view and find whatever you are looking for.

Lots of new, larger fonts. New format is wonderful! Easy look up for a particular ERA. Easy to view.

Lots of cliches in new update that need to worked out.

Positive! The system is always available. Using the system is easy.

Accuracy and the Service Center is amazing! The system is always available. Using the system is easy.

There is no cons. The service is super and the people very helpful when you have a question.

Office Ally is the best. It's easy to use and the customer service is superior to its competitors.

I started using Office Ally in our business about a dozen years ago. We have a billing service. Office Ally offers a superior product because the practice management system (PMS) is integrated with the clearinghouse. I've used many types of PMSs over my 40 years in the field and with other systems that don't have their own clearinghouse, there are issues with the integration of the clearinghouse . Some PMSs, don't even bill secondary claims. Office Ally support is also superior. They answer the phone in a short period of time and can remote in if there are issues.

I would add some reports to the system and expand on the EHR.

My experience has been good. As I said the ease of using the system, works for me. I wish it was a lower price.

I do like the ease of keeping stored information in the system. Also like being able to look up claims.

How it just doesn't tell you to change your password.

Has been a life and financial saver with my billing. Have been with Office ally for at least 10 years if not much longer. Your set up is great and when I occasionally need a person to help, there is someone to call or call me back.

OFFICE ALLY HAS MULTIPLE LEVELS TO SET UP CHARTING, BILLING, LOCAL AND STATE MANDATE
much easier than any other billing system and keeps more information that helps with any new questions from patient, their primaries, their attorneys.

When cannot figure one area out there is a computer contact which helps with almost any concern or stopping point that I hit.

Occasionally i cannot find a patient record when I have misspelled name.

I have to try different spellings then normally do find after several searches.

I use this service to seamlessly enter in all my medical claims. I have been using the service for over 10 years and it is the best.

I’m satisfied. I truly have zero issues with the the software works and the customer service has always treated me exceptionally well.

I don’t have any. There is nothing that comes to mind.

The update is visually appealing, cleaner, quicker to navigate. Customer service is excellent, very helpful, and I love I can use the online chat as it's difficult to be on the phone during business hours. Four stars because I don't have experience with any other clearinghouse to compare but from what others have commented on social media, OA costs less and as far as we're concerned, provides everything we need.

Simple.
New version is easier to navigate and visually appealing.
Reasonably priced.
Customer service is easy to reach via online chat and very helpful.

The 835 files (when opened) could be more visually appealing but not sure that is something that OA can control.
Don't understand why a clearinghouse would be "non participating" with an insurance company but I also haven't inquired about it.

My overall experience with this software has been a positive one.
I have found this program to be just what I need. I am an older practitioner and my practice is smaller by my choice so I don't need a lot.

This program is easy to use and it is designed that a person that is not computer savvy can understand how to use.

Sometimes it gets slow during the early afternoon hours.
When I did need some tech support it was sometimes hard to get in tough with them.

It's amazing how a simple and easy-to-use system can hold a lot of data and not crash out. I think that overall the view of this system working tactically is fascinating. I believe that if they continue implementing new mechanisms in the program, it will improve reasonably the quality of how to handle the data system.

I used the website very often and I really like how didactic and very organized is. I enjoyed how useful and easy is to work with the different platforms.

Everything is very interesting and fascinating, so I don't have cons.

We switched over to Service Center earlier this year, and I have been pleasantly surprised with how easy the transition has been. The new updates have been a welcome update.

Everything sorted into larger groupings, so workflow improved. Nicer design elements make applications appear more modern and easier to access.

Still needs a few tweaks to enhance user experience, and some built in tools, like a remittance viewer would be a big benefit.

I like it very much I like that it can remind pts twice before there appointments. It's a great system to have and is not expensive. I use it every day and i like how the system is set up easy and convenient.

I like how easy and accessible every thing is and its very easy to learn it. I like the features that it has like alerts, reminders, and the support. the support is very helpful when I need assistance fixing or changing something.

System crashes or freezes 3-4 times a month not to often.

Check direct payment all insurance very good fully all source qualify for patients ..... help office to checked.

Clearly amount payments check claim legibility too easy to received helpful.
And update every things.

full requested website useful, easy to use, very good.