What is Olark?

Olark Live Chat is a web-based service that enables immediate interaction between companies and their clients through their online platforms. This solution serves as an effective way to connect with visitors on a website, effortlessly integrating with customer relationship management (CRM) systems, eCommerce platforms, and Help Desk software, which provides crucial insights into consumer behavior. Key functionalities include team management features, automated responses, searchable chat histories, real-time reporting, and more. Additionally, Olark Live Chat offers options for monitoring chats, personalized engagement, and an in-depth analytics dashboard to elevate both user experience and business performance. With its extensive array of features, Olark not only helps businesses build stronger customer connections but also enhances overall service effectiveness, making it a valuable asset for any organization aiming to improve its customer service strategy. The platform's adaptability ensures it meets the varied needs of businesses in different sectors, enabling them to thrive in a competitive landscape.

Pricing

Price Starts At:
$17.00/month/user
Price Overview:
Plan start at $17 per user per month. For the annual billed plan, the price is $15 per user.
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Integrations

All Olark Integrations
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Screenshots and Video

Olark-Customization

Olark-Customization

Olark-Customization Olark-TranscriptsExampleTextDesktop Olark-FilterForChatsThatMatter

Company Facts

Company Name:
Olark
Date Founded:
2009
Company Location:
United States
Company Website:
www.olark.com

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Olark Categories and Features

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Conversational Commerce Platform

More Olark Categories

Olark Customer Reviews

Write a Review
  • Reviewer Name: Ramesh S.
    Position: Senior Technical Support
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Real-Time Chat Support

    Updated: Jul 18 2020
    Summary

    Olark is great and undoubtedly one of the best live customer support platforms. We had an overall positive experience with it. Olark gives us an instant chat platform to listen to the customer and get their doubt clear.

    Positive

    #1- It provides no delay live chat customer support to establish.
    #2- Chat waiting room tells the exact number of Que.
    #3- Help to keep customer data records of supports and doubts.

    Negative

    #1- We had an overall great experience with it. Nothing I disliked about it.

    Read More...
  • Reviewer Name: Shruti K.
    Position: SMM Manager
    Has used product for: Free Trial
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Efficient live chat platform

    Date: Jul 25 2020
    Summary

    Simple software easy to install, configure and understand. Helps in organising datas of the customers. Automatic process saves a lot of time. Secure and reliable software. Also attracts customers visit on our website page. Easily integrates with Google Analytics, Zendesk, Slack, WordPress, Jira, Salesforce etc. User friendly software.

    Positive

    Olark helps in boosting our productivity. It provides live chat platform which helps in building strong relationships with our customers. Using live chat we can instantly response to our customers issue which ultimately converts into profit. Allows real time chat process. Very easy to use and customisable software. Stylish chat box. Good interface for sorting and searching anything.

    Negative

    Very easy to setup. Customer support are very responsive. Good software. No cons.

    Read More...
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