OpenText ZENworks Suite Integrations

When your team allocates over 10% of their time to managing desktops or mobile devices, it complicates your operations and increases costs unnecessarily. ZENworks Configuration Management enhances user efficiency by concentrating on the needs of users, their devices, and their locations. With integrated remote management, IT can effectively control and monitor files, engage in real-time chats, transfer data, and execute applications both within and outside the corporate network. You can easily discover IP-connected devices and maintain a comprehensive inventory of hardware and software for all endpoint devices. Moreover, it allows for the implementation of modern device management functionalities across various platforms, including Windows, iOS, and Android. Managing a hybrid workforce becomes seamless, as endpoint devices can be supported without requiring a VPN connection. Great options for device management include Apple DEP, Android Enterprise, and Microsoft Autopilot, which further streamline the process and enhance overall operational efficiency. Embracing these solutions not only simplifies management but also drives productivity across your organization.

ZENworks Asset Management offers an advanced solution that combines detailed workstation inventory, network discovery, software oversight, and license management within an all-encompassing asset management framework, accessible through a single, integrated management console. This system from Micro Focus® is designed to streamline complex tasks by providing a cohesive approach to asset management, facilitating better control over software installations and usage, as well as enhancing license compliance and alleviating audit-related worries. With its sophisticated license reconciliation features, organizations can gain a clearer picture of their software landscape, thereby minimizing the risk of compliance issues. Additionally, by obtaining a comprehensive overview of all IT assets within the organization, businesses can effectively reduce costs and avoid both over-purchasing and under-purchasing scenarios. This thorough understanding of assets ultimately leads to more informed decision-making and strategic planning for the future.

Managing a service desk can be quite challenging, as it often involves dealing with numerous small frustrations while trying to address a constant influx of user requests. This might be the perfect moment to consider a transformation. ZENworks® Service Desk has the potential to convert your service desk into an oasis of tranquility and efficiency, delivering significant advantages for your organization. Although the service desk is typically regarded as a user support hub, the best practices outlined by the Information Technology Infrastructure Library (ITIL) indicate that its role should extend beyond that. The Service Desk system caters to incoming inquiries through calls, emails, and web forms, streamlining the resolution process. Additionally, technicians have multiple options to address issues, enhancing their responsiveness. Service desk personnel can engage with customers through text messaging or dedicated mobile applications, and they have the convenience of monitoring their workload directly from their smartphones, including access to emails and web forms. This level of integration not only improves communication but also fosters a more efficient workflow, ultimately benefiting both staff and users alike.

OpenText ZENworks full disk encryption enables organizations to uniformly apply policies that secure complete hard drives on Windows 7, 8, and 10 systems. The management of these devices is streamlined through the same web-based interface and adaptive agent utilized for other ZENworks solutions. Implementing full disk encryption is an effective strategy for safeguarding sensitive company information. It is essential to maintain easy management of devices encrypted across the enterprise landscape. Moreover, the capability to remotely unlock devices that are safeguarded by full disk encryption helps ensure that users remain productive while working from various locations. Adhering to government regulations and industry standards is crucial for the protection of customer and patient data. Leveraging your expertise with ZENworks can significantly lower the expenses associated with deploying Full Disk Encryption across your organization. This approach not only enhances data security but also supports compliance efforts, creating a more robust operational framework.

Streamline your patch management process with automated assessment, monitoring, and remediation, enabling your team to implement patches up to 13 times more efficiently than previously possible. With the ability to create collaborative workspaces, your local and global team members can coordinate their tasks seamlessly online. You can effortlessly track patch compliance, swiftly evaluate vulnerabilities, and apply updates to adhere to established standards. The system continuously oversees your network around the clock, automatically addressing any vulnerabilities that arise. ZENworks adopts a distinctive policy-driven methodology, allowing you to formulate policies and specify required actions, after which you can relax as ZENworks manages the rest of the process. This solution facilitates rapid and automatic patch installations in alignment with your predefined policies, while also offering customization options for specific patches when necessary. Additionally, it accommodates phased rollouts, which guarantee that patch deployments across extensive systems are smooth and devoid of errors, ultimately enhancing your organization's overall security posture. By leveraging ZENworks, you are not only improving efficiency but also ensuring a more robust and resilient IT environment.

OpenText ZENworks Endpoint Security Management provides detailed policy-driven oversight for both Windows desktops and mobile devices, allowing automatic adjustments to security settings based on user roles and locations. Through its centralized console, ZENworks empowers users to formulate and oversee policies, enabling the implementation of highly flexible and tightly regulated security measures without adding strain on the end users. Additionally, ZENworks Endpoint Security Management boasts strong client self-defense capabilities that prevent any circumvention of security policies. It is also equipped with an extensive array of monitoring tools, alerts, reporting, and auditing functions. By using ZENworks, organizations can ensure comprehensive and centralized security for their most vulnerable assets, particularly the mobile PCs operating at the periphery of their networks. This proactive approach to endpoint management not only enhances security but also streamlines compliance with organizational standards.